[{"data":1,"prerenderedAt":149},["ShallowReactive",2],{"$fx4b3oV3vGJC5FCFQvafgs7st6Xv680H4AjaW3XSE8WA":3,"$fi7pXSqtAy1pbaXvsuqw5DAvZuv3sbjX13CmDOZSYruc":31},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"applicantCountries":15,"applicantStates":16,"remote":17,"employmentType":18,"department":20,"content_html":21,"content_text":22,"years":23,"createdAt":24,"updatedAtISO":25,"postedAtISO":26,"validThroughISO":27,"active":17,"hasSalary":28,"salaryMin":23,"salaryMax":23,"currency":29,"isPaid":28,"schema":30},"882c26311677bf3d72d6b52cfcc09d6eb83d7eb2ee5636e551178b89811659e4","d8ef3bef9be875cef326a9474b8ddcb56ceccc55c82618e8e444522bea676c17","sr-instructional-designer-learning-operations-at-chime-94de6b716b","Sr. Instructional Designer, Learning Operations","Chime","https://cdn.jobboardwise.com/logo/chime.com","We unite everyday people to unlock their financial progress.","Financial Services","Remote","United States",[],[],true,[19],"Full-time","Operations","\u003Ch2>\u003Cstrong>About the Role\u003C/strong>\u003C/h2>\n\u003Cp>As a Senior Instructional Designer,  you will join Chime’s Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service. \u003C/p>\n\u003Cp>Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact. \u003C/p>\n\u003Ch2>\u003Cstrong>In this role, you can expect to\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.\u003C/li>\n\u003Cli>Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.\u003C/li>\n\u003Cli>Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning\u003C/li>\n\u003Cli>Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)\u003C/li>\n\u003Cli>Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.\u003C/li>\n\u003Cli>Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.\u003C/li>\n\u003Cli>Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience. \u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>To thrive in this role, you have\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture. \u003C/li>\n\u003Cli>Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.\u003C/li>\n\u003Cli>7+  years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions\u003C/li>\n\u003Cli>Experience analyzing source material and creating design documents to share with developers\u003C/li>\n\u003Cli>Experience leveraging AI tools in your daily workflow to accelerate learning outputs, while evaluating those outputs to maintain learning quality and business outcomes\u003C/li>\n\u003Cli>Experience working in an agile and waterfall (ADDIE) design environment\u003C/li>\n\u003Cli>Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.\u003C/li>\n\u003Cli>Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.\u003C/li>\n\u003Cli>Demonstrated experience designing and developing high-impact blended learning solutions in  2 or more learning authoring tools: i.e.  Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc. \u003C/li>\n\u003Cli>Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks. \u003C/li>\n\u003Cli>Experience driving outcomes through vendor partnerships and contact centers is a plus.\u003C/li>\n\u003Cli>Strong aptitude in graphic design, video and audio production is a plus.\u003C/li>\n\u003Cli>Ability and willingness to travel domestically and internationally, approx. 10% of the time.\u003C/li>\n\u003C/ul>\n\u003Cp>#LI-Remote #LI-LB1\u003C/p>\u003Cp>Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.\u003C/p>\u003Cp>Wage Notice\u003C/p>\u003Cp>$116,000—$160,000 USD\u003C/p>\u003Ch2>\u003Cstrong>A little about us\u003C/strong>\u003C/h2>\n\u003Cp>At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.\u003C/p>\n\u003Cp>We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.\u003C/p>\n\u003Cp>We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. \u003C/p>\n\u003Cp>We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.\u003C/p>\n\u003Cp>Because if we don't—who will?\u003C/p>\n\u003Cp>*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.\u003C/p>\n\u003Ch2>\u003Cstrong>What we offer for our full-time, regular employees\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.\u003C/li>\n\u003Cli>💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.\u003C/li>\n\u003Cli>✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.\u003C/li>\n\u003Cli>🏝 Generous vacation policy and company-wide paid days off\u003C/li>\n\u003Cli>🫂 1% of your time off to support local community organizations of your choice\u003C/li>\n\u003Cli>👟 Annual wellness stipend to use towards eligible wellness related expenses\u003C/li>\n\u003Cli>👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents\u003C/li>\n\u003Cli>👪 Access to family planning reimbursement\u003C/li>\n\u003Cli>💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress\u003C/li>\n\u003C/ul>\n\u003Cp>We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.\u003C/p>\n\u003Cp>Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: \u003Cspan>accommodations@chime.com\u003C/span>.\u003C/p>\n\u003Cp>To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. \u003C/p>","About the Role As a Senior Instructional Designer, you will join Chime’s Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service. Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact. In this role, you can expect to Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes. Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives. Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.) Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training. Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences. Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience. To thrive in this role, you have You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture. Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences. 7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions Experience analyzing source material and creating design documents to share with developers Experience leveraging AI tools in your daily workflow to accelerate learning outputs, while evaluating those outputs to maintain learning quality and business outcomes Experience working in an agile and waterfall (ADDIE) design environment Excellent communication and relationship skills with strong capabilities to partner with team members across all levels. Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements. Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools: i.e. Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc. Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks. Experience driving outcomes through vendor partnerships and contact centers is a plus. Strong aptitude in graphic design, video and audio production is a plus. Ability and willingness to travel domestically and internationally, approx. 10% of the time. #LI-Remote #LI-LB1 Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $116,000—$160,000 USD A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? *Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.",0,1790824601000,"2026-10-30 23:50:07","2026-10-30T18:04:29-04:00","",false,"USD",{"jsonldValid":28,"jsonld":27},{"jobs":32},[33,54,73,93,108,128],{"id":34,"applyToken":35,"slug":36,"title":37,"companyname":38,"companylogo":39,"companyTagline":40,"companyIndustry":12,"city":41,"country":42,"applicantCountries":43,"applicantStates":44,"remote":28,"employmentType":45,"department":46,"content_html":47,"content_text":48,"years":23,"createdAt":49,"updatedAtISO":50,"postedAtISO":51,"validThroughISO":27,"active":17,"hasSalary":28,"salaryMin":23,"salaryMax":23,"currency":52,"isPaid":28,"schema":53},"4b4d10b79b9ed2f80f23917805b79241c23cb5a87b39d0d241c55a5459722097","38d810efae69a62e73e3ba55379c181123281a97ddcf7c11de8ae0ee7a13f7c4","cdd-kyc-knowledge-and-training-manager-at-adyen-b491222e4a","CDD KYC Knowledge & Training manager","Adyen","https://cdn.jobboardwise.com/logo/adyen.com","Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.","Amsterdam","Netherlands",[],[],[19],"Other","\u003Cp>\u003Cstrong>This is Adyen\u003C/strong>\u003C/p>\n\u003Cp>Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. \u003C/p>\n\u003Cp>For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\u003Cp>Adyen is moving fast, and our Merchant Operations (MOps) team is the engine ensuring we grow responsibly. We’ve recently centralized our Quality Assurance function into the MOps Excellence domain, transforming it from a standard checkpoint into a strategic partner that drives quality and efficiency across the globe. Role is based in EMEA.\u003C/p>\n\u003Cp>As our operations continue to scale globally, there is a key opportunity to streamline knowledge, standard operating procedures, and quality benchmarks across teams — elevating our QA standards to better support operational excellence. This is a senior specialist role with a specialization in knowledge and training: you own the global QA benchmark, build the single source of truth behind it, get analysts to standard through onboarding and continuous training, and design smarter, scalable ways to assess whether work is done correctly. The standards, documentation, and training you build become the operating baseline for a ~400-person global risk and compliance organisation — this is a rare chance to shape how an entire function works\u003C/p>\n\u003Cp>\u003Cstrong>What You Will Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Knowledge Management — maintaining a single source of truth: \u003C/strong>Build and maintain a trusted, up-to-date, searchable space where first-line teams reliably find current SOPs, procedures, and guidance. Lead the consolidation of fragmented documentation into one coherent structure.\u003C/li>\n\u003Cli>\u003Cstrong>SOP Governance & Change Communication: \u003C/strong>Run and initiate a clear governance process and communication cadence for SOP and procedure changes — versioned, approved, published, and actively communicated, so updates land with the teams rather than getting lost.\u003C/li>\n\u003Cli>\u003Cstrong>Training, Onboarding & L&D: \u003C/strong>Design a framework for delivery of onboarding and continuous training for analysts — covering core risk assessment,operational efficiency , and proactive customer communication— and identifying the gaps in the existing training frameworksPartner with QA and other MOps Excellence project managers, and Operational Academies to coach analysts, using gaps identified to target training and prevent recurring errors. \u003C/li>\n\u003Cli>\u003Cstrong>Guideline Creation & Transparency: \u003C/strong>Uplift and maintain clear QA guidelines so that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures.\u003C/li>\n\u003Cli>\u003Cstrong>Framework Development: \u003C/strong>Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations — developing smart, scalable ways to assess whether work is done to standard.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-Functional Collaboration: \u003C/strong>Partner closely with First line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You bring 5+ years of experience in CDD/KYC compliance control oversight, governance and/or QA roles — senior enough to set standards that others follow.\u003C/li>\n\u003Cli>You can translate complex risk concepts into practical guidance, teach analysts how to think through cases rather than follow a checklist, and provide actionable feedback that strengthens their judgement and written assessments.\u003C/li>\n\u003Cli>You have hands-on experience or strong aptitude in knowledge management, training/L&D, or building QA and SOP frameworks. You like turning messy, tribal knowledge into clean, usable systems.\u003C/li>\n\u003Cli>You have a deep-seated understanding of CDD frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle.\u003C/li>\n\u003Cli>You possess exceptional English communication skills and are an expert at tailoring your message to different audiences, delivering feedback that is both actionable and professional. You are a strong writer who can turn complex, changing procedures into clear documentation and training.\u003C/li>\n\u003Cli>You possess strong data analysis skills and the ability to synthesize complex information — comfortable diving into data to spot trends, identify root causes, and turn raw findings into strategic recommendations.\u003C/li>\n\u003Cli>You have a track record of working successfully cross-functionally with diverse stakeholders to drive initiatives and process improvements to completion.\u003C/li>\n\u003Cli>You don’t just “check” work — you own the outcome. You see Quality Assurance as a strategic business enabler that lets Adyen scale safely without sacrificing speed, and you build reusable systems rather than one-off fixes (“Build for Scale”).\u003C/li>\n\u003Cli>You have an “automation-first” mindset, naturally spotting manual bottlenecks, utilizing AI effectively, and challenging existing processes to find a better way.\u003C/li>\n\u003Cli>You can independently assess complex customer profiles, identify material risks, determine appropriate due diligence and mitigants, and reach clear, risk-based conclusions aligned with the risk appetite and compliance framework.\u003C/li>\n\u003Cli>You can distinguish between documenting facts and producing a clear, well-reasoned assessment that connects risk indicators, due diligence, mitigants, and the overall decision.\u003C/li>\n\u003Cli>You can evaluate whether a risk assessment is complete, well-reasoned, and appropriately risk-based, identifying gaps in both analysis and judgement.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Our Diversity, Equity and Inclusion commitments \u003C/strong>\u003C/p>\n\u003Cp>Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. \u003C/p>\n\u003Cp>Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!\u003C/p>\n\u003Cp>\u003Cstrong>What’s next?\u003C/strong>\u003C/p>\n\u003Cp>Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.\u003C/p>\n\n\u003Cp>This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work setup is 3 days a week in office.\u003C/p>","This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Role Adyen is moving fast, and our Merchant Operations (MOps) team is the engine ensuring we grow responsibly. We’ve recently centralized our Quality Assurance function into the MOps Excellence domain, transforming it from a standard checkpoint into a strategic partner that drives quality and efficiency across the globe. Role is based in EMEA. As our operations continue to scale globally, there is a key opportunity to streamline knowledge, standard operating procedures, and quality benchmarks across teams — elevating our QA standards to better support operational excellence. This is a senior specialist role with a specialization in knowledge and training: you own the global QA benchmark, build the single source of truth behind it, get analysts to standard through onboarding and continuous training, and design smarter, scalable ways to assess whether work is done correctly. The standards, documentation, and training you build become the operating baseline for a ~400-person global risk and compliance organisation — this is a rare chance to shape how an entire function works What You Will Do Knowledge Management — maintaining a single source of truth: Build and maintain a trusted, up-to-date, searchable space where first-line teams reliably find current SOPs, procedures, and guidance. Lead the consolidation of fragmented documentation into one coherent structure. SOP Governance & Change Communication: Run and initiate a clear governance process and communication cadence for SOP and procedure changes — versioned, approved, published, and actively communicated, so updates land with the teams rather than getting lost. Training, Onboarding & L&D: Design a framework for delivery of onboarding and continuous training for analysts — covering core risk assessment,operational efficiency , and proactive customer communication— and identifying the gaps in the existing training frameworksPartner with QA and other MOps Excellence project managers, and Operational Academies to coach analysts, using gaps identified to target training and prevent recurring errors. Guideline Creation & Transparency: Uplift and maintain clear QA guidelines so that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures. Framework Development: Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations — developing smart, scalable ways to assess whether work is done to standard. Cross-Functional Collaboration: Partner closely with First line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability. Who You Are You bring 5+ years of experience in CDD/KYC compliance control oversight, governance and/or QA roles — senior enough to set standards that others follow. You can translate complex risk concepts into practical guidance, teach analysts how to think through cases rather than follow a checklist, and provide actionable feedback that strengthens their judgement and written assessments. You have hands-on experience or strong aptitude in knowledge management, training/L&D, or building QA and SOP frameworks. You like turning messy, tribal knowledge into clean, usable systems. You have a deep-seated understanding of CDD frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle. You possess exceptional English communication skills and are an expert at tailoring your message to different audiences, delivering feedback that is both actionable and professional. You are a strong writer who can turn complex, changing procedures into clear documentation and training. You possess strong data analysis skills and the ability to synthesize complex information — comfortable diving into data to spot trends, identify root causes, and turn raw findings into strategic recommendations. You have a track record of working successfully cross-functionally with diverse stakeholders to drive initiatives and process improvements to completion. You don’t just “check” work — you own the outcome. You see Quality Assurance as a strategic business enabler that lets Adyen scale safely without sacrificing speed, and you build reusable systems rather than one-off fixes (“Build for Scale”). You have an “automation-first” mindset, naturally spotting manual bottlenecks, utilizing AI effectively, and challenging existing processes to find a better way. You can independently assess complex customer profiles, identify material risks, determine appropriate due diligence and mitigants, and reach clear, risk-based conclusions aligned with the risk appetite and compliance framework. You can distinguish between documenting facts and producing a clear, well-reasoned assessment that connects risk indicators, due diligence, mitigants, and the overall decision. You can evaluate whether a risk assessment is complete, well-reasoned, and appropriately risk-based, identifying gaps in both analysis and judgement. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work setup is 3 days a week in office.",1793411054000,"2026-10-31 02:47:23","2026-10-30T06:23:00-04:00","EUR",{"jsonldValid":28,"jsonld":27},{"id":55,"applyToken":56,"slug":57,"title":58,"companyname":59,"companylogo":60,"companyTagline":61,"companyIndustry":62,"city":63,"country":14,"applicantCountries":64,"applicantStates":65,"remote":28,"employmentType":66,"department":46,"content_html":67,"content_text":68,"years":23,"createdAt":69,"updatedAtISO":70,"postedAtISO":71,"validThroughISO":27,"active":17,"hasSalary":28,"salaryMin":23,"salaryMax":23,"currency":29,"isPaid":28,"schema":72},"b5d8e67de867c64a5aaca76175daa9325f73551cf9a28cf9bf5e0ee7e2f618ea","c3eebf00c00fad28640dd8b508685ed9658bcaf92505016eb5242eb7b526d530","learning-and-development-specialist-at-auctane-92852989c6","Learning & Development Specialist","Auctane","https://cdn.jobboardwise.com/logo/auctane.com","We Drive Commerce Forward, One Package at a Time.","Software Development","Austin",[],[],[19],"\u003Ch2>\u003Cimg>\u003C/h2>\n\n\u003Cp>About us\u003C/p>\n\u003Cp>At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.\u003C/p>\n\u003Cp>The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.\u003C/p>\n\u003Cp>Our values\u003C/p>\n\u003Cp>\u003Cimg>Win as One. Delight Customers. Deliver Great Outcomes. \u003C/p>\u003Cp>About the role\u003C/p>\n\u003Cp>The \u003Cstrong>Learning & Development Specialist\u003C/strong> for ShipStation Global Brands Support is a strategic and hands-on role responsible for designing, delivering, and continuously optimizing training programs that directly impact new hire performance, customer satisfaction (CSAT), and employee experience (eNPS). This role owns the onboarding lifecycle, supports trainer excellence, and drives training innovation to ensure a graduation rate of 75%+, CSAT of 90%, and eNPS of +35.\u003C/p>\n\u003Cp>\u003Cstrong>Primary Objectives\u003C/strong>\u003Cstrong>: \u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>Own the onboarding program lifecycle\u003C/li>\n\u003Cli>Maintain training content, videos and learning systems\u003C/li>\n\u003Cli>Develop trainers and ensure consistent delivery quality\u003C/li>\n\u003Cli>Analyze performance and feedback data to drive improvement\u003C/li>\n\u003Cli>Partner with Support and Ops stakeholders\u003C/li>\n\u003Cli>Enable employees through post-onboarding upskilling\u003C/li>\n\u003Cli>Drive recognition and engagement\u003C/li>\n\u003C/ol>\n\u003Cp>This position is \u003Cstrong>hybrid (3 days per week in office; Tuesday - Thursday) \u003C/strong>and is located in \u003Cstrong>Austin, TX. \u003C/strong>Approximately up to 15% expected travel to different cities, states, or countries to deliver learning programs or for professional development opportunities\u003C/p>\n\u003Cp>About the team\u003C/p>\n\u003Cp>The ShipStation Global CX Learning & Development Team fosters employee and customer growth by creating and managing learning programs aligned with organizational goals. This team handles employee and customer education, product release readiness, content development, knowledge management, and the design and implementation of the customer experience journey.\u003C/p>\n\u003Cp>What will you be doing?\u003C/p>\n\u003Cp>\u003Cem>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Essential Position Duties (\u003C/strong>\u003Cem>typical monthly, weekly, daily tasks which support the primary objectives\u003C/em>\u003Cstrong>):\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Onboarding Program Ownership\n\n\u003C/li>\n\u003Cli>Training Content, Video and Systems\n\n\u003C/li>\n\u003Cli>Trainer Development and QA\n\n\u003C/li>\n\u003Cli>Performance & Feedback Analytics\n\n\u003C/li>\n\u003Cli>Stakeholder Partnership\n\n\u003C/li>\n\u003Cli>Post-Onboarding Enablement\n\n\u003C/li>\n\u003Cli>Recognition and Engagement\n\n\u003C/li>\n\u003C/ul>\n\u003Cp>What are we looking for?\u003C/p>\n\u003Cul>\n\u003Cli>2 - 3 years of experience working in a customer-facing role\u003C/li>\n\u003Cli>1 - 2 years of experience working within a SaaS organization\u003C/li>\n\u003C/ul>\n\u003Cp>What will make you stand out?\u003C/p>\n\u003Cp>\u003Cstrong>Preferred Education and/or Experience \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5 years in L&D, enablement, or support operations\u003C/li>\n\u003Cli>Experience with data reporting, LMS, and content design and video editing tools\u003C/li>\n\u003Cli>Proven success aligning training programs to performance metrics\u003C/li>\n\u003Cli>Strong facilitation and stakeholder management skills\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Team Member Success Factors: \u003Cbr>\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Communication\u003C/strong> - Speaks clearly and persuasively, Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.\u003C/li>\n\u003Cli>\u003Cstrong>Solution-Focused\u003C/strong> - Views a problem or challenge as an opportunity for learning; actively searches for solutions using all available resources\u003C/li>\n\u003Cli>\u003Cstrong>Teamwork\u003C/strong> - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.\u003C/li>\n\u003Cli>\u003Cstrong>Cost Consciousness\u003C/strong> \u003Cstrong>with Quality Focus\u003C/strong> - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources; Understands how to balance cost consciousness with quality focus; Ensures quality of service and product at all levels.\u003C/li>\n\u003Cli>\u003Cstrong>Judgment\u003C/strong> - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.\u003C/li>\n\u003Cli>\u003Cstrong>Kaizen \u003C/strong>- Continually looks for ways to improve process, customer satisfaction, quality of product, personal achievement, team achievement, and company overall; Does not accept “status quo” as a default.\u003C/li>\n\u003C/ul>\n\u003Cp>The Tech\u003C/p>\n\u003Cp>\u003Cstrong>Skills and Knowledge:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Strong written and verbal communication skills, with the ability to explain complex concepts simply\u003C/li>\n\u003Cli>Ability to keep learners engaged and adapt training approach as needed\u003C/li>\n\u003Cli>Basic understanding of adult learning theories (Andragogy, Self-Directed, Experiential)\u003C/li>\n\u003Cli>Basic understanding of instructional design models (ADDIE, UbD, ARCS)\u003C/li>\n\u003Cli>Basic understanding of learning management system administration (Docebo, Articulate Rise)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Computer/Software/Application Proficiency:                                                   \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proficient in two or more ShipStation Global products and/or service offerings\u003C/li>\n\u003Cli>Intermediate Microsoft 365 proficiency\u003C/li>\n\u003Cli>Intermediate Confluence proficiency\u003C/li>\n\u003Cli>Intermediate Docebo/Articulate Rise proficiency\u003C/li>\n\u003Cli>Familiarity with Asana project management software\u003C/li>\n\u003Cli>Familiarity with video creation and editing software\u003C/li>\n\u003C/ul>\n\u003Cp>What do we offer?\u003C/p>\n\u003Cul>\n\u003Cli>🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.\u003C/li>\n\u003Cli>🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!\u003C/li>\n\u003Cli>🌅We offer 12 paid holidays for all of our US employees!\u003C/li>\n\u003Cli>💰401k employer matching program – because your future deserves a friendly boost!\u003C/li>\n\u003Cli>⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.\u003C/li>\n\u003Cli>🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.\u003C/li>\n\u003Cli>🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).\u003C/li>\n\u003Cli>🍽 Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.\u003C/li>\n\u003Cli>🏐Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. \u003C/li>\n\u003Cli>🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.\u003C/li>\n\u003Cli>🧠Employee Assistance Program. We offer up to 8 free mental health sessions. \u003C/li>\n\u003Cli>💪🏽We offer gym discounts to help you stay fit and healthy!\u003C/li>\n\u003Cli>📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. \u003C/li>\n\u003Cli>🔗 Employee Referral Program! We reward employees helping us find top talent!\u003C/li>\n\u003Cli>💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Additional Position Duties:\u003C/strong> (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)\u003C/p>\n\u003Cul>\n\u003Cli>Sit for prolonged periods of time\u003C/li>\n\u003Cli>Utilize wrist and hands for a prolonged period of time\u003C/li>\n\u003Cli>Walk short distances\u003C/li>\n\u003Cli>Stand for short periods\u003C/li>\n\u003Cli>Speaking and conversing with others\u003C/li>\n\u003Cli>Lift up to 25lbs without assistance up to chest height\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Equal Opportunity Employer/Veterans/Disabled\u003C/strong>\u003C/p>\n\u003Cp>If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.\u003C/p>","About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The Learning & Development Specialist for ShipStation Global Brands Support is a strategic and hands-on role responsible for designing, delivering, and continuously optimizing training programs that directly impact new hire performance, customer satisfaction (CSAT), and employee experience (eNPS). This role owns the onboarding lifecycle, supports trainer excellence, and drives training innovation to ensure a graduation rate of 75%+, CSAT of 90%, and eNPS of +35. Primary Objectives : Own the onboarding program lifecycle Maintain training content, videos and learning systems Develop trainers and ensure consistent delivery quality Analyze performance and feedback data to drive improvement Partner with Support and Ops stakeholders Enable employees through post-onboarding upskilling Drive recognition and engagement This position is hybrid (3 days per week in office; Tuesday - Thursday) and is located in Austin, TX. Approximately up to 15% expected travel to different cities, states, or countries to deliver learning programs or for professional development opportunities About the team The ShipStation Global CX Learning & Development Team fosters employee and customer growth by creating and managing learning programs aligned with organizational goals. This team handles employee and customer education, product release readiness, content development, knowledge management, and the design and implementation of the customer experience journey. What will you be doing? To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Position Duties ( typical monthly, weekly, daily tasks which support the primary objectives ): Onboarding Program Ownership Training Content, Video and Systems Trainer Development and QA Performance & Feedback Analytics Stakeholder Partnership Post-Onboarding Enablement Recognition and Engagement What are we looking for? 2 - 3 years of experience working in a customer-facing role 1 - 2 years of experience working within a SaaS organization What will make you stand out? Preferred Education and/or Experience 3–5 years in L&D, enablement, or support operations Experience with data reporting, LMS, and content design and video editing tools Proven success aligning training programs to performance metrics Strong facilitation and stakeholder management skills Team Member Success Factors: Communication - Speaks clearly and persuasively, Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Solution-Focused - Views a problem or challenge as an opportunity for learning; actively searches for solutions using all available resources Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Cost Consciousness with Quality Focus - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources; Understands how to balance cost consciousness with quality focus; Ensures quality of service and product at all levels. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Kaizen - Continually looks for ways to improve process, customer satisfaction, quality of product, personal achievement, team achievement, and company overall; Does not accept “status quo” as a default. The Tech Skills and Knowledge: Strong written and verbal communication skills, with the ability to explain complex concepts simply Ability to keep learners engaged and adapt training approach as needed Basic understanding of adult learning theories (Andragogy, Self-Directed, Experiential) Basic understanding of instructional design models (ADDIE, UbD, ARCS) Basic understanding of learning management system administration (Docebo, Articulate Rise) Computer/Software/Application Proficiency: Proficient in two or more ShipStation Global products and/or service offerings Intermediate Microsoft 365 proficiency Intermediate Confluence proficiency Intermediate Docebo/Articulate Rise proficiency Familiarity with Asana project management software Familiarity with video creation and editing software What do we offer? 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays. 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands! 🌅We offer 12 paid holidays for all of our US employees! 💰401k employer matching program – because your future deserves a friendly boost! ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements. 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events. 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…). 🍽 Indulge in weekly catered lunches at our office – a delicious perk to fuel your work. 🏐Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc. 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 💪🏽We offer gym discounts to help you stay fit and healthy! 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 🔗 Employee Referral Program! We reward employees helping us find top talent! 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.",1793324514000,"2026-10-30 02:45:11","2026-10-29T18:42:20-04:00",{"jsonldValid":28,"jsonld":27},{"id":74,"applyToken":75,"slug":76,"title":77,"companyname":78,"companylogo":79,"companyTagline":80,"companyIndustry":62,"city":81,"country":82,"applicantCountries":83,"applicantStates":84,"remote":28,"employmentType":85,"department":46,"content_html":86,"content_text":87,"years":23,"createdAt":88,"updatedAtISO":89,"postedAtISO":90,"validThroughISO":27,"active":17,"hasSalary":28,"salaryMin":23,"salaryMax":23,"currency":91,"isPaid":28,"schema":92},"746ea3872e41c32d5a7b3ba43dff42154d90f9caad604a36f090983f42e0ccdc","a7679211ffc996aa9f5157d50e9a0938462fbf000f0d331aff039757289399c1","senior-learning-and-development-business-partner-at-bosch-usa-d61f07e72a","Senior Learning & Development Business Partner","Bosch USA","https://cdn.jobboardwise.com/logo/bosch.us","Invented for life","Cluj, Jucu","Romania",[],[],[19],"\u003Ch2>Company Description\u003C/h2>\u003Cp>\u003Cem>\u003Cstrong>About Bosch Cluj Plant\u003C/strong>\u003C/em>\u003Cbr>\nFor over a decade, the Bosch Cluj Plant has become a strategic hub for innovation and production, making a significant impact on the technological landscape in Romania. Through our constant commitment to excellence in quality and innovation, we develop a diverse range of modern products for the mobility industry, focusing on delivering cutting-edge solutions to our international customers. Inspired by passion for technology, we have consistently evolved, solidifying our position as the most desired employer in Cluj for the engineering and business candidates. We pay special attention to the development of our community, inspiring future generations and governing our impact on the environment.\u003C/p>\u003Cp>Our promise to our colleagues is rock-solid: we grow together,we enjoy our work, and inspire each other. Join us and see the difference. \u003Cstrong>Work LikeABosch\u003C/strong>\u003C/p>\n\u003Ch2>Job Description\u003C/h2>\u003Cp>\u003Cu>\u003Cem>\u003Cstrong>Purpose of the Role\u003C/strong>\u003C/em>\u003C/u>\u003C/p>\u003Cp>Act as a strategic partner for assigned departments, supporting leaders and associates throughout the full competence and learning lifecycle. Drive competence development, leadership capability, learning culture, and training governance to ensure business needs are translated into impactful development solutions.\u003C/p>\u003Cp>\u003Cstrong>Main Responsibilities\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Act as strategic Learning & Development partner for assigned departments and leadership teams.\u003C/li>\u003Cli>Partner with managers to identify competence gaps and define development strategies and learning interventions.\u003C/li>\u003Cli>\u003Cstrong>Design, develop, implement and continuously improve leadership development programs for current and future leaders across the organization.\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Facilitate leadership workshops, learning journeys, assessment activities and development initiatives for people leaders.\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Consult leaders on leadership requirements, development pathways, team effectiveness, coaching, feedback and people development practices.\u003C/strong>\u003C/li>\u003Cli>Support competence management, learning governance, learning plans and On-the-Job Training (OJT) processes.\u003C/li>\u003Cli>Lead Learning & Development projects and organizational development initiatives aligned with business priorities.\u003C/li>\u003Cli>Promote a learning culture through coaching, feedback, growth mindset and capability-building initiatives.\u003C/li>\u003Cli>Manage stakeholder relationships and collaborate with internal and external learning providers.\u003C/li>\u003C/ul>\n\u003Ch2>Qualifications\u003C/h2>\u003Cul>\u003Cli>5+ years of experience in Learning & Development, Organization Development, Talent Development or HR Business Partnering.\u003C/li>\u003Cli>\u003Cstrong>Proven experience designing and delivering leadership development programs and workshops.\u003C/strong>\u003C/li>\u003Cli>Strong facilitation, consulting and stakeholder management skills.\u003C/li>\u003Cli>Experience working with senior managers and leadership teams.\u003C/li>\u003Cli>Experience in project management and learning solution design.\u003C/li>\u003C/ul>","Company Description About Bosch Cluj Plant For over a decade, the Bosch Cluj Plant has become a strategic hub for innovation and production, making a significant impact on the technological landscape in Romania. Through our constant commitment to excellence in quality and innovation, we develop a diverse range of modern products for the mobility industry, focusing on delivering cutting-edge solutions to our international customers. Inspired by passion for technology, we have consistently evolved, solidifying our position as the most desired employer in Cluj for the engineering and business candidates. We pay special attention to the development of our community, inspiring future generations and governing our impact on the environment. Our promise to our colleagues is rock-solid: we grow together,we enjoy our work, and inspire each other. Join us and see the difference. Work LikeABosch Job Description Purpose of the Role Act as a strategic partner for assigned departments, supporting leaders and associates throughout the full competence and learning lifecycle. Drive competence development, leadership capability, learning culture, and training governance to ensure business needs are translated into impactful development solutions. Main Responsibilities Act as strategic Learning & Development partner for assigned departments and leadership teams. Partner with managers to identify competence gaps and define development strategies and learning interventions. Design, develop, implement and continuously improve leadership development programs for current and future leaders across the organization. Facilitate leadership workshops, learning journeys, assessment activities and development initiatives for people leaders. Consult leaders on leadership requirements, development pathways, team effectiveness, coaching, feedback and people development practices. Support competence management, learning governance, learning plans and On-the-Job Training (OJT) processes. Lead Learning & Development projects and organizational development initiatives aligned with business priorities. Promote a learning culture through coaching, feedback, growth mindset and capability-building initiatives. Manage stakeholder relationships and collaborate with internal and external learning providers. Qualifications 5+ years of experience in Learning & Development, Organization Development, Talent Development or HR Business Partnering. Proven experience designing and delivering leadership development programs and workshops. Strong facilitation, consulting and stakeholder management skills. Experience working with senior managers and leadership teams. Experience in project management and learning solution design.",1793313813000,"2026-10-29 23:49:39","2026-10-29T11:43:13.805Z","RON",{"jsonldValid":28,"jsonld":27},{"id":94,"applyToken":95,"slug":96,"title":97,"companyname":98,"companylogo":27,"city":99,"country":14,"applicantCountries":100,"applicantStates":101,"remote":17,"employmentType":102,"department":46,"content_html":103,"content_text":104,"years":23,"createdAt":105,"updatedAtISO":89,"postedAtISO":106,"validThroughISO":27,"active":17,"hasSalary":28,"salaryMin":23,"salaryMax":23,"currency":29,"isPaid":28,"schema":107},"bb9cdda4cb6596922b87e6f531fcef9265d64b12be42359f070a879d1f980d38","8bdf700f2c3f40514b6320286c69dbf8498fc533771f837c03edd013beaeefa5","cs-learning-designer-at-brilliant-org-1c0c4b5740","CS Learning Designer","brilliant.org","NYC",[],[],[19],"\u003Cp>\u003Cstrong>About Brilliant\u003C/strong>\u003C/p>\n\n\u003Cp>Brilliant is creating a world of better problem solvers. We deliver learning that's interactive, adaptive, and fun – at scale. You can learn more about our approach, learners, and method on our about page. \u003C/p>\n\n\u003Cp>We have always prioritized building a real, healthy business, and we make hires very selectively and intentionally. We serve hundreds of thousands of paid subscribers, and want you to help us serve millions.\u003C/p>\n\n\u003Cp>In our day-to-day, we value adventure, excellence, generosity, and candor. We are optimists in the face of uncertainty, we take pride in our work, we go the extra mile for each other, and we tell it like it is (the good and the bad). We’re here to do the best work of our lives together. \u003C/p>\n\n\u003Cp>We believe that real-time collaboration and human connection are necessary ingredients in building a high-velocity, high-trust team. We maintain core hours (9:30am - 2:30pm Pacific) when everyone is online, regardless of timezone. About half of us are located near our hubs in SF and NYC.\u003C/p>\n\n\u003Cp>In addition to what’s below, you can see all open roles and learn more about our culture on our careers page.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\n\u003Cp>CS Learning Designers at Brilliant design interactive learning games to teach programming and algorithmic thinking. We’re hiring exceptional learning designers who can teach computer science concepts creatively using Python, as well as brainstorm new interactive experiences that bring the principles of algorithm design to life.\u003C/p>\n\n\u003Cp>You will work in a small, nimble team to redefine the future of education. We especially encourage applicants with a strong background in computer science education to apply.\u003C/p>\n\n\u003Cp>You will use your pedagogical instincts and taste to expand Brilliant’s library of CS learning games and achieve the best possible outcomes for our learners and our business. You will be joining a passionate and experienced team of entrepreneurial-minded people who are working to make a meaningful impact on the world.\u003C/p>\n\n\u003Cp>To be considered for this role, please include your best example(s) of how you've taught computer science concepts interactively online.\u003C/p>\u003Cbr>\u003Ch2>Responsibilities\u003C/h2>\u003Cli>Develop hands-on programming courses to teach CS concepts using Brilliant’s Python learning game.\u003C/li>\n\u003Cli>Design new learning games — visual, puzzle-driven experiences that teach foundational principles in algorithms, data structures, and computational thinking.\u003C/li>\n\u003Cli>Decompose complex computer science ideas (e.g., recursion, backtracking, dynamic programming) into approachable, well-sequenced steps that empower learners to reason from first principles.\u003C/li>\n\u003Cli>Design content that is clear, creative, and intuitive — using interactivity to help learners build confidence and mastery.\u003C/li>\n\u003Cli>Build immersive, interactive learning experiences that guide learners along problem-solving journeys.\u003C/li>\n\u003Cli>Collaborate with product, design, and engineering teams to imagine and create new interactive features, visuals, and mechanics that elevate the learning experience on both computers and phones.\u003C/li>\u003Cbr>\u003Ch2>You\u003C/h2>\u003Cli>Have an undergraduate degree or above in a STEM field, and you’ve developed a strong grounding through research or teaching that extends beyond traditional curricula.\u003C/li>\n\u003Cli>You have used AI agents extensively for coding, and have an opinionated stance on what core concepts are important to teach in the world of agentic coding.\u003C/li>\n\u003Cli>Have a knack for teaching complex topics using a progression of clear, simple, hands-on steps.\u003C/li>\n\u003Cli>You have experience with building or using interactivity to motivate, engage, and challenge learners, including in asynchronous contexts.\u003C/li>\n\u003Cli>Have a way with words, especially when communicating challenging concepts, and your writing skills (in English) are top notch.\u003C/li>\n\u003Cli>Are great at context switching and prioritizing among a large workload.\u003C/li>\n\u003Cli>Have an openness to change and a willingness to experiment with formats and platforms.\u003C/li>\n\u003Cli>Are not afraid to jump into any aspect of a project to fill a vacuum, no matter how big or small.\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Compensation and Benefits\u003C/strong>\u003C/p>\n\n\u003Cp>We use a systematic compensation framework: salary scales are set each year for each job vertical, managers level folks on their team, and those levels are mapped directly to our compensation scales. A location-based adjustment is applied outside of SF and NYC (typically 5-10%) - feel free to ask us about your location!\u003C/p>\n\n\u003Cp>Given the systematic approach, we always make First and Best offers - there is no negotiation (for new hires nor our existing teammates). This ensures people are paid based on their expected contribution, not their negotiation skills.\u003C/p>\n\n\u003Cp>We offer top-notch health care plans, with 100% of the premiums covered for medical, dental, and vision for employees.\u003C/p>\n\n\u003Cp>We offer flexible PTO, with a norm of taking off about 6 weeks per year (including federal holidays). We also provide home office equipment, a professional development stipend, and free food at our offices.\u003C/p>\n\n\u003Cp>\u003Cstrong>Our CCPA Privacy Notice can be found \u003C/strong>here\u003Cstrong>.\u003C/strong>\u003C/p>\n\n\u003Cbr>\u003Cp>Plus stock options.\u003C/p>","About Brilliant Brilliant is creating a world of better problem solvers. We deliver learning that's interactive, adaptive, and fun – at scale. You can learn more about our approach, learners, and method on our about page. We have always prioritized building a real, healthy business, and we make hires very selectively and intentionally. We serve hundreds of thousands of paid subscribers, and want you to help us serve millions. In our day-to-day, we value adventure, excellence, generosity, and candor. We are optimists in the face of uncertainty, we take pride in our work, we go the extra mile for each other, and we tell it like it is (the good and the bad). We’re here to do the best work of our lives together. We believe that real-time collaboration and human connection are necessary ingredients in building a high-velocity, high-trust team. We maintain core hours (9:30am - 2:30pm Pacific) when everyone is online, regardless of timezone. About half of us are located near our hubs in SF and NYC. In addition to what’s below, you can see all open roles and learn more about our culture on our careers page. The Role CS Learning Designers at Brilliant design interactive learning games to teach programming and algorithmic thinking. We’re hiring exceptional learning designers who can teach computer science concepts creatively using Python, as well as brainstorm new interactive experiences that bring the principles of algorithm design to life. You will work in a small, nimble team to redefine the future of education. We especially encourage applicants with a strong background in computer science education to apply. You will use your pedagogical instincts and taste to expand Brilliant’s library of CS learning games and achieve the best possible outcomes for our learners and our business. You will be joining a passionate and experienced team of entrepreneurial-minded people who are working to make a meaningful impact on the world. To be considered for this role, please include your best example(s) of how you've taught computer science concepts interactively online. Responsibilities Develop hands-on programming courses to teach CS concepts using Brilliant’s Python learning game. Design new learning games — visual, puzzle-driven experiences that teach foundational principles in algorithms, data structures, and computational thinking. Decompose complex computer science ideas (e.g., recursion, backtracking, dynamic programming) into approachable, well-sequenced steps that empower learners to reason from first principles. Design content that is clear, creative, and intuitive — using interactivity to help learners build confidence and mastery. Build immersive, interactive learning experiences that guide learners along problem-solving journeys. Collaborate with product, design, and engineering teams to imagine and create new interactive features, visuals, and mechanics that elevate the learning experience on both computers and phones. You Have an undergraduate degree or above in a STEM field, and you’ve developed a strong grounding through research or teaching that extends beyond traditional curricula. You have used AI agents extensively for coding, and have an opinionated stance on what core concepts are important to teach in the world of agentic coding. Have a knack for teaching complex topics using a progression of clear, simple, hands-on steps. You have experience with building or using interactivity to motivate, engage, and challenge learners, including in asynchronous contexts. Have a way with words, especially when communicating challenging concepts, and your writing skills (in English) are top notch. Are great at context switching and prioritizing among a large workload. Have an openness to change and a willingness to experiment with formats and platforms. Are not afraid to jump into any aspect of a project to fill a vacuum, no matter how big or small. Compensation and Benefits We use a systematic compensation framework: salary scales are set each year for each job vertical, managers level folks on their team, and those levels are mapped directly to our compensation scales. A location-based adjustment is applied outside of SF and NYC (typically 5-10%) - feel free to ask us about your location! Given the systematic approach, we always make First and Best offers - there is no negotiation (for new hires nor our existing teammates). This ensures people are paid based on their expected contribution, not their negotiation skills. We offer top-notch health care plans, with 100% of the premiums covered for medical, dental, and vision for employees. We offer flexible PTO, with a norm of taking off about 6 weeks per year (including federal holidays). We also provide home office equipment, a professional development stipend, and free food at our offices. Our CCPA Privacy Notice can be found here . Plus stock options.",1793313811000,"2026-10-29T16:31:23.391Z",{"jsonldValid":28,"jsonld":27},{"id":109,"applyToken":110,"slug":111,"title":112,"companyname":113,"companylogo":27,"city":114,"country":115,"applicantCountries":116,"applicantStates":117,"remote":17,"employmentType":118,"department":46,"content_html":119,"content_text":120,"years":23,"createdAt":121,"updatedAtISO":122,"postedAtISO":123,"validThroughISO":27,"active":17,"hasSalary":17,"salaryMin":124,"salaryMax":125,"currency":126,"isPaid":28,"schema":127},"762306acf7c18c05bc43343fe463b6f9a3d2936dbaaac97a5dfc7a3a7574131f","d32062cdeb7978c53ae871b70ae5b57de0c6b8f563b2b10a320454d1a96cdd0f","senior-program-manager-talent-development-at-twilio-37b2849414","Senior Program Manager, Talent Development","twilio","Remote - Canada","Canada",[],[],[19],"\u003Cp>\u003Cstrong>Who we are \u003C/strong>\u003C/p>\n\u003Cp>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\u003C/p>\n\u003Cp>Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u003Cbr>.\u003C/p>\n\u003Cp>\u003Cstrong>Hiring and how we work\u003C/strong>\u003C/p>\n\u003Cp>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! \u003C/p>\n\u003Cp>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. \u003Cbr>.\u003C/p>\u003Cp>\u003Cstrong>See yourself at Twilio\u003C/strong>\u003C/p>\n\u003Cp>Join the team as Twilio’s next Sr. Program Manager, Talent Development\u003C/p>\n\u003Cp>\u003Cstrong>About the job\u003C/strong>\u003C/p>\n\u003Cp>This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.\u003C/p>\n\n\u003Cp>Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\u003Cp>In this role, you’ll:\u003C/p>\n\u003Cul>\n\u003Cli>Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.\u003C/li>\n\u003Cli>Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.\u003C/li>\n\u003Cli>Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.\u003C/li>\n\u003Cli>Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.\u003C/li>\n\u003Cli>Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce.\u003C/li>\n\u003Cli>Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications \u003C/strong>\u003C/p>\n\u003Cp>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u003C/p>\n\n\u003Cp>\u003Cstrong>*Required:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.\u003C/li>\n\u003Cli>10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.\u003C/li>\n\u003Cli>2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.\u003C/li>\n\u003Cli>Proven track record managing vendor partnerships and navigating the learning tech ecosystem.\u003C/li>\n\u003Cli>Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.\u003C/li>\n\u003Cli>Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.\u003C/li>\n\u003Cli>Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.\u003C/li>\n\u003Cli>Experience managing vendor partnerships in the learning tech ecosystem.\u003C/li>\n\u003Cli>Comfort operating independently and making high-impact decisions in ambiguous environments.\u003C/li>\n\u003Cli>Willingness to travel for in-person training (approx. one trip per quarter).\u003C/li>\n\u003Cli>Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Desired:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Advanced degree in Education, Learning Sciences, Educational Technology, or related field.\u003C/li>\n\u003Cli>Experience influencing adoption of new technologies in large, complex organizations.\u003C/li>\n\u003Cli>Exceptional organizational and project management skills\u003C/li>\n\u003Cli>​​Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Location\u003C/strong>\u003C/p>\n\u003Cp>This role will be remote and based in Ontario, British Columbia or Alberta, Canada. \u003C/p>\n\n\u003Cp>\u003Cstrong>Travel \u003C/strong>\u003C/p>\n\u003Cp>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u003C/p>\n\n\u003Cp>\u003Cstrong>What We Offer\u003C/strong>\u003C/p>\n\u003Cp>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u003C/p>\n\n\u003Cp>The estimated pay ranges for this role are as follows:\u003C/p>\n\u003Cul>\n\u003Cli>$99,760-$124,700.00 CAN\u003C/li>\n\u003Cli>Target Bonus Percentage 15%\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Twilio thinks big. Do you?\u003C/strong>\u003C/p>\n\u003Cp>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\u003C/p>\n\u003Cp>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.\u003C/p>\n\u003Cp>\u003Cstrong>.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Stay alert to recruitment fraud\u003C/strong>\u003C/p>\n\u003Cp>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u003Cbr>\u003Cbr>.\u003Cstrong> \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Twilio is proud to be an equal opportunity employer.\u003C/strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u003C/p>","Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sr. Program Manager, Talent Development About the job This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content. Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention. Responsibilities In this role, you’ll: Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally. Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally. Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration. Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units. Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce. Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred. 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation. 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design. Proven track record managing vendor partnerships and navigating the learning tech ecosystem. Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions. Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments. Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders. Experience managing vendor partnerships in the learning tech ecosystem. Comfort operating independently and making high-impact decisions in ambiguous environments. Willingness to travel for in-person training (approx. one trip per quarter). Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences. Desired: Advanced degree in Education, Learning Sciences, Educational Technology, or related field. Experience influencing adoption of new technologies in large, complex organizations. Exceptional organizational and project management skills ​​Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: $99,760-$124,700.00 CAN Target Bonus Percentage 15% Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.",1793301967000,"2026-11-02 02:38:52","2026-11-01T20:22:30-05:00",99760,124700,"CAD",{"jsonldValid":28,"jsonld":27},{"id":129,"applyToken":130,"slug":131,"title":132,"companyname":133,"companylogo":134,"companyTagline":135,"companyIndustry":136,"city":137,"country":138,"applicantCountries":139,"applicantStates":140,"remote":28,"employmentType":141,"department":46,"content_html":142,"content_text":143,"years":23,"createdAt":144,"updatedAtISO":145,"postedAtISO":146,"validThroughISO":27,"active":17,"hasSalary":17,"salaryMin":147,"salaryMax":147,"currency":29,"isPaid":28,"schema":148},"3d80f65fa7e2a40820299d608cfda018a4edee40a6e35cd028c34b6255df10f7","3dbf14a3b3ceb60295b83a2cf2841bf2ddf1128be734bb3fa869b646514fc6be","senior-manager-global-retail-talent-development-at-arc-teryx-equipment-0bcfc9440b","Senior Manager, Global Retail Talent Development","Arc'teryx Equipment","https://cdn.jobboardwise.com/logo/arcteryx.com","We Apply Design. Everywhere.","Design Services","North Vancouver","Bc Corporate",[],[],[19],"\u003Cp>\u003Cstrong>Department\u003C/strong>: Global Functional Development\u003C/p>\n\u003Cp>\u003Cstrong>Reports to: \u003C/strong>Senior Director, Global Functional Development\u003C/p>\n\u003Cp>\u003Cstrong>Location: \u003C/strong>North Vancouver, on-site / hybrid\u003C/p>\n\u003Cp>\u003Cstrong>Your Opportunity at ARC’TERYX:\u003C/strong>\u003C/p>\n\u003Cp>As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build the skills, knowledge, and leadership needed to deliver exceptional Guest experiences and business performance.\u003C/p>\n\u003Cp>This is a global role at the intersection of retail, business, and modern learning. You will partner closely with retail leaders and regional teams across NAM, EMEA, APAC, and China to understand business priorities, identify development needs, and create learning solutions that can scale globally while remaining relevant locally.\u003C/p>\n\u003Cp>Your portfolio will span key areas of the retail experience, including onboarding, product and brand knowledge, Guest experience, leadership, commercial skills, store operations, ReBIRD, and other emerging areas of development.\u003C/p>\n\u003Cp>You will lead a team of retail learning professionals and work closely with the Senior Director, Global Functional Development to shape the broader retail learning strategy and bring it to life.\u003C/p>\n\u003Cp>You will also be deeply connected to the retail floor. Regular time in stores will be an important part of the role, ensuring our learning is grounded in the real experiences of our store teams and Guests.\u003C/p>\n\n\u003Cp>\u003Cstrong>Meet Your Future Team:\u003C/strong>\u003C/p>\n\u003Cp>The People & Culture (P&C) team partners across the business to drive the continuous evolution of our people and business practices.\u003C/p>\n\u003Cp>As part of the \u003Cstrong>Global Functional Development\u003C/strong> team, you will work alongside the Senior Director, Global Functional Development and partners across Talent Management, Leadership Development, Functional Excellence, Retail Development, and regional teams.\u003C/p>\n\u003Cp>The team is building a more connected approach to functional development, moving beyond traditional training toward practical learning solutions that help the business perform better.\u003C/p>\u003Cbr>\u003Ch2>If you were in the Senior Manager, Global Retail Talent Development now, here are some of the core activities you would be doing:  Global Retail Learning Strategy\u003C/h2>\n\n\u003Cli>Leading the strategy, evolution, and execution of the global retail learning portfolio.\u003C/li>\n\u003Cli>Translating retail priorities and business challenges into clear learning strategies and solutions.\u003C/li>\n\u003Cli>Building a global approach that creates consistency while allowing for regional and market needs.\u003C/li>\n\u003Cli>Establishing a roadmap for retail learning, identifying opportunities to simplify, connect, and scale existing programs.\u003C/li>\n\u003Cli>Partnering with the Senior Director to prioritize investments based on business need, impact, readiness, and capacity.\u003C/li>\n\n\u003Cbr>\u003Ch2>Learning Innovation & Development\u003C/h2>\n\n\u003Cli>Partnering with retail leaders, store teams, and subject matter experts to understand business and development needs.\u003C/li>\n\u003Cli>Spending meaningful time in stores, listening to frontline teams, observing the Guest experience, and understanding what enables teams to perform.\u003C/li>\n\u003Cli>Diagnosing business challenges and determining when learning is the right solution.\u003C/li>\n\u003Cli>Leading the design and delivery of modern learning experiences using the right mix of digital, facilitated, experiential, and on-the-job approaches.\u003C/li>\n\u003Cli>Exploring emerging technologies, learning practices, and approaches to continually improve how our teams learn and perform.\u003C/li>\n\u003Cli>Piloting, testing, and iterating programs based on field and business feedback.\u003C/li>\n\n\u003Cbr>\u003Ch2>Global Scale & Regional Partnership\u003C/h2>\n\n\u003Cli>Partnering with regional retail teams across NAM, EMEA, APAC, and China to scale global learning programs.\u003C/li>\n\u003Cli>Building a particularly strong partnership with the North America retail organization, using NAM as an important environment to test and evolve new approaches.\u003C/li>\n\u003Cli>Determining what should be globally consistent and where localization is needed.\u003C/li>\n\u003Cli>Creating opportunities for regions to share best practices and inform the evolution of the global portfolio.\u003C/li>\n\u003Cli>Strengthening connection and consistency across the global retail learning experience.\u003C/li>\n\n\u003Cbr>\u003Ch2>Business Partnership & Impact\u003C/h2>\n\n\u003Cli>Building trusted relationships with senior retail leaders and regional partners.\u003C/li>\n\u003Cli>Translating retail strategy and operational priorities into practical development solutions.\u003C/li>\n\u003Cli>Connecting learning investments to meaningful business, Guest, and employee outcomes.\u003C/li>\n\u003Cli>Using data, field insight, and feedback to measure effectiveness and continuously improve programs.\u003C/li>\n\u003Cli>Managing external partners, budgets, resources, and investment as required.\u003C/li>\n\n\u003Cbr>\u003Ch2>Are you our next Sr Manager, Global Retail Talent Development?\u003C/h2>\n\n\u003Cli>You have 7+ years of experience in learning and development, retail learning, capability development, or a related field, with experience building skills and expertise across a global or multi-market retail organization.\u003C/li>\n\u003Cli>You have experience leading teams and complex portfolios, balancing strategic thinking with strong execution.\u003C/li>\n\u003Cli>You have a strong understanding of frontline retail and experience building partnerships with retail operations and store leadership.\u003C/li>\n\u003Cli>You are energized by being in stores, connecting with frontline teams, and understanding the realities of the retail floor.\u003C/li>\n\u003Cli>You are a strong business partner who can diagnose business and development challenges, challenge assumptions, and determine the right solution.\u003C/li>\n\u003Cli>You have strong instincts for modern learning and know how to create practical experiences that go beyond traditional training.\u003C/li>\n\u003Cli>You have an understanding of premium, specialty, outdoor, or technical retail and what makes the Arc’teryx brand and retail experience distinctive.\u003C/li>\n\u003Cli>You have experience working across global, regional, and matrixed organizations, balancing global consistency with local relevance.\u003C/li>\n\u003Cli>You are comfortable operating in ambiguity, building the playbook as you go, and bringing structure and momentum to complex work.\u003C/li>\n\u003Cli>You are genuinely passionate about retail, people, the outdoors, and the Arc’teryx brand, and you want to improve the experience for the people who bring our brand to life every day.\u003C/li>\n\n\u003Cbr>\u003Ch2>Compensation:\u003C/h2>\u003Cp>the salary range for this role is  CAD$126,000 ~ CAD$165,000 \u003C/p>\u003Cbr>\n\u003Cp>\u003Cstrong>Total Rewards\u003C/strong>\u003C/p>\n\u003Cp>Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.\u003C/p>\n\u003Cp>We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.\u003C/p>\n\u003Cp>In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:\u003C/p>\n\n\u003Cul>\n\u003Cli>\u003Cstrong>Health & wellbeing\u003C/strong> - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).\u003C/li>\n\u003Cli>\u003Cstrong>Financial wellbeing\u003C/strong> - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.\u003C/li>\n\u003Cli>\u003Cstrong>Time & Flexibilit\u003C/strong>y - Paid time off, wellness time, and No Wasted Day program \u003Cem>(dedicated paid days to get outside & explore).\u003C/em>\u003C/li>\n\u003Cli>\u003Cstrong>Family support\u003C/strong> - Parental leave top-up and a nesting period for new parents.\u003C/li>\n\u003Cli>\u003Cstrong>Growth, community & gear\u003C/strong> - Professional development opportunities, Arc'teryx Academies \u003Cem>(outdoor skill-building events)\u003C/em>, Employee Belonging Councils, and access to employee discounts and Pro Deals \u003Cem>(exclusive discounted pricing on gear).\u003C/em>\n\u003Cp> \u003Cem>*Eligibility for certain programs may vary by role.\u003C/em>\u003C/p>\n\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Equal Opportunity\u003C/strong>\u003C/p>\n\n\u003Cp>Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. \u003C/p>\n\u003Cp>Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  \u003C/p>\n\u003Cp>All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.\u003C/p>\n\u003Cp>\u003Cstrong>Leave it Better\u003C/strong>\u003C/p>\n\u003Cp>We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. \u003C/p>\n\u003Cp>Join us in creating positive change in ourselves, our communities, and the world. \u003C/p>\n\u003Cp>\u003Cem>Live it.\u003C/em> Get out there - the mountains make us better \u003Cbr>\u003Cem>Disruptive evolution\u003C/em>. In pursuit of better. Always. \u003Cbr>\u003Cem>Commit. \u003C/em>We set bold objectives and see them through. \u003C/p>","Department : Global Functional Development Reports to: Senior Director, Global Functional Development Location: North Vancouver, on-site / hybrid Your Opportunity at ARC’TERYX: As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build the skills, knowledge, and leadership needed to deliver exceptional Guest experiences and business performance. This is a global role at the intersection of retail, business, and modern learning. You will partner closely with retail leaders and regional teams across NAM, EMEA, APAC, and China to understand business priorities, identify development needs, and create learning solutions that can scale globally while remaining relevant locally. Your portfolio will span key areas of the retail experience, including onboarding, product and brand knowledge, Guest experience, leadership, commercial skills, store operations, ReBIRD, and other emerging areas of development. You will lead a team of retail learning professionals and work closely with the Senior Director, Global Functional Development to shape the broader retail learning strategy and bring it to life. You will also be deeply connected to the retail floor. Regular time in stores will be an important part of the role, ensuring our learning is grounded in the real experiences of our store teams and Guests. Meet Your Future Team: The People & Culture (P&C) team partners across the business to drive the continuous evolution of our people and business practices. As part of the Global Functional Development team, you will work alongside the Senior Director, Global Functional Development and partners across Talent Management, Leadership Development, Functional Excellence, Retail Development, and regional teams. The team is building a more connected approach to functional development, moving beyond traditional training toward practical learning solutions that help the business perform better. If you were in the Senior Manager, Global Retail Talent Development now, here are some of the core activities you would be doing: Global Retail Learning Strategy Leading the strategy, evolution, and execution of the global retail learning portfolio. Translating retail priorities and business challenges into clear learning strategies and solutions. Building a global approach that creates consistency while allowing for regional and market needs. Establishing a roadmap for retail learning, identifying opportunities to simplify, connect, and scale existing programs. Partnering with the Senior Director to prioritize investments based on business need, impact, readiness, and capacity. Learning Innovation & Development Partnering with retail leaders, store teams, and subject matter experts to understand business and development needs. Spending meaningful time in stores, listening to frontline teams, observing the Guest experience, and understanding what enables teams to perform. Diagnosing business challenges and determining when learning is the right solution. Leading the design and delivery of modern learning experiences using the right mix of digital, facilitated, experiential, and on-the-job approaches. Exploring emerging technologies, learning practices, and approaches to continually improve how our teams learn and perform. Piloting, testing, and iterating programs based on field and business feedback. Global Scale & Regional Partnership Partnering with regional retail teams across NAM, EMEA, APAC, and China to scale global learning programs. Building a particularly strong partnership with the North America retail organization, using NAM as an important environment to test and evolve new approaches. Determining what should be globally consistent and where localization is needed. Creating opportunities for regions to share best practices and inform the evolution of the global portfolio. Strengthening connection and consistency across the global retail learning experience. Business Partnership & Impact Building trusted relationships with senior retail leaders and regional partners. Translating retail strategy and operational priorities into practical development solutions. Connecting learning investments to meaningful business, Guest, and employee outcomes. Using data, field insight, and feedback to measure effectiveness and continuously improve programs. Managing external partners, budgets, resources, and investment as required. Are you our next Sr Manager, Global Retail Talent Development? You have 7+ years of experience in learning and development, retail learning, capability development, or a related field, with experience building skills and expertise across a global or multi-market retail organization. You have experience leading teams and complex portfolios, balancing strategic thinking with strong execution. You have a strong understanding of frontline retail and experience building partnerships with retail operations and store leadership. You are energized by being in stores, connecting with frontline teams, and understanding the realities of the retail floor. You are a strong business partner who can diagnose business and development challenges, challenge assumptions, and determine the right solution. You have strong instincts for modern learning and know how to create practical experiences that go beyond traditional training. You have an understanding of premium, specialty, outdoor, or technical retail and what makes the Arc’teryx brand and retail experience distinctive. You have experience working across global, regional, and matrixed organizations, balancing global consistency with local relevance. You are comfortable operating in ambiguity, building the playbook as you go, and bringing structure and momentum to complex work. You are genuinely passionate about retail, people, the outdoors, and the Arc’teryx brand, and you want to improve the experience for the people who bring our brand to life every day. Compensation: the salary range for this role is CAD$126,000 ~ CAD$165,000 Total Rewards Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team. In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life: Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP). Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable. Time & Flexibilit y - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore). Family support - Parental leave top-up and a nesting period for new parents. Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events) , Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). *Eligibility for certain programs may vary by role. Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution . In pursuit of better. Always. Commit. We set bold objectives and see them through.",1793247714000,"2026-10-29 05:25:52","2026-10-28T22:13:34.518Z",126000,{"jsonldValid":28,"jsonld":27},1793640663260]