[{"data":1,"prerenderedAt":143},["ShallowReactive",2],{"$fZGwZA2dDHMuux1HkovwUWxfd5_gbBznOTbbmiWdzprY":3,"$foMRYnIXU3B4s_MAJTyBAiSNBOXs-I1faVTYPWTS_q38":33},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"applicantCountries":15,"applicantStates":16,"remote":17,"employmentType":18,"department":20,"content_html":21,"content_text":22,"years":23,"createdAt":24,"updatedAtISO":25,"postedAtISO":26,"validThroughISO":27,"active":28,"hasSalary":28,"salaryMin":29,"salaryMax":30,"currency":31,"isPaid":17,"schema":32},"35dca785c1411d0c6da6058ef158df71ecbae31fd8f7e0a5da8f31213785a811","eb6a1b751f00cc4323d9b9813466fec3b5928b18f302055805191c61a1853030","proctor-quality-and-learning-manager-scaling-operations-at-duolingo-75dd9d89cd","Proctor Quality and Learning Manager, Scaling Operations","Duolingo","https://cdn.jobboardwise.com/logo/duolingo.com","Duolingo is the world's most popular way to learn a language.","Internet Publishing","New York","United States",[],[],false,[19],"Contract","Operations","\u003Cp>Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!\u003C/p>\n\u003Cp>At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.\u003C/p>\n\u003Cp>Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. \u003C/p>\n\u003Cp>Read our blog to learn more.\u003C/p>\n\u003Chr>\n\u003Cp>\u003Cstrong>About the role...\u003C/strong>\u003C/p>\n\u003Cp>The Duolingo English Test (DET) is a high-stakes assessment used by institutions around the world. Its integrity depends on proctors making accurate, consistent, and defensible decisions — even when sessions present ambiguous evidence or new forms of cheating. As the Proctor Quality and Learning Manager (L3) in Scaling Operations, you will own the end-to-end quality standard and learning system that keep our global proctor network aligned and effective as security threats, technology, and workflows evolve. You’ll define what “correct” looks like, run our calibration and adjudication program, and build ongoing training that measurably improves decision quality. You will partner with Psychometrics, Security, Operations, Product, and Engineering to ensure our human and AI-assisted workflows meet rigorous accuracy standards before and after deployment. This is an individual-contributor role within DET Proctoring Operations, with functional leadership over Training Specialists and adjudicators executing the program.\u003C/p>\n\u003Cp>\u003Cstrong>🧠  You will...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the DET proctoring quality standard — maintain rubrics, decision rules, examples, and guidance that define accurate decisions across routine and difficult edge cases.\u003C/li>\n\u003Cli>Lead calibration and adjudication — operate recurring Proctor Certification Test cycles, resolve disputed decisions, identify patterns of disagreement, and ensure outcomes are consistent and auditable.\u003C/li>\n\u003Cli>Build and run an ongoing learning program — publish a forward-looking training calendar, deliver monthly interventions, and launch targeted training in response to quality signals, threats, or workflow changes.\u003C/li>\n\u003Cli>Measure effectiveness — use calibration results, audits, and performance trends to identify learning needs, evaluate training impact, and decide when to clarify standards, retrain, or update guidance.\u003C/li>\n\u003Cli>Guide specialist execution — set expectations for Training Specialists and adjudicators, assign deliverables, review outputs, and operate onboarding and certification that ramp new specialists quickly.\u003C/li>\n\u003Cli>Maintain durable sources of truth — keep calibration, adjudication, and training runbooks current so critical processes are documented and auditable.\u003C/li>\n\u003Cli>Evolve quality alongside proctoring — translate new threats and workflow changes into clear standards, training, and quality controls in partnership with Psychometrics, Security, Operations, Product, and Engineering.\u003C/li>\n\u003Cli>Represent the proctoring craft — bring frontline proctor evidence into product experiments and workflow decisions; assess whether launched changes preserve decision quality.\u003C/li>\n\u003Cli>Connect human and technology-assisted quality — establish benchmarks for AI-assisted workflows and validate automated capabilities against real sessions before deployment.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>✅  You have...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years in assessment development, scoring/rater quality, certification, quality assurance, or a field involving complex, consequential judgments; experience aligning reviewers to a shared standard through calibration programs.\u003C/li>\n\u003Cli>Adult-learning program experience spanning onboarding, certification, ongoing training, remediation, and effectiveness measurement (beyond one-off materials).\u003C/li>\n\u003Cli>Exceptional attention to detail and strong judgment in ambiguous cases; ability to produce clear, defensible decisions and guidance.\u003C/li>\n\u003Cli>Analytical fluency to interpret quality data, disagreement patterns, and performance trends and translate them into practical interventions.\u003C/li>\n\u003Cli>Clear written and verbal communication; ability to turn complex standards into precise, usable guidance and explain difficult calls.\u003C/li>\n\u003Cli>Cross-functional leadership without formal authority; experience directing contractors or partners toward clear accountability and outcomes.\u003C/li>\n\u003Cli>Demonstrated skill in quality standards and rubric design, building living systems with decision logs, change histories, and controls for auditability.\u003C/li>\n\u003Cli>Experience defining quality benchmarks and validation methods for human–technology workflows, including AI-assisted processes.\u003C/li>\n\u003Cli>Adaptability — comfort revising standards and programs as risks, products, and technology change.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>⭐  Exceptional candidates will have...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in language assessment, test security, remote proctoring, trust and safety, or fraud prevention in high-integrity environments.\u003C/li>\n\u003Cli>Experience maintaining quality across large, distributed examiner/rater/reviewer/contractor populations.\u003C/li>\n\u003Cli>Familiarity with assessment concepts such as inter-rater agreement, reliability, standardization, and performance monitoring.\u003C/li>\n\u003Cli>Experience designing quality systems that span human judgment and technology-assisted workflows.\u003C/li>\n\u003Cli>Familiarity with learning-management systems, assessment platforms, quality-audit tools, or operational analytics.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cem>The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!\u003C/em>\u003C/p>\u003Cp>Salary Range: \u003C/p>\u003Cp>$142,800—$193,200 USD\u003C/p>\u003Cp>\u003Cstrong>Benefits:\u003C/strong> Take a peek at how we care for our employees' holistic well-being with our benefits here.\u003Cbr>\u003Cbr>\u003Cstrong>Job Alerts:\u003C/strong> Sign up for job alerts here.\u003Cbr>\u003Cbr>\u003Cstrong>Accommodations: \u003C/strong>We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com.\u003Cbr>\u003Cbr>\u003Cstrong>Equal Employment Opportunity: \u003C/strong>Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\u003Cbr>\u003Cbr>\u003Cstrong>Fraud Warning: \u003C/strong>Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.\u003Cbr>\u003Cbr>By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.\u003Cbr>\u003Cbr>\u003C/p>","Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... The Duolingo English Test (DET) is a high-stakes assessment used by institutions around the world. Its integrity depends on proctors making accurate, consistent, and defensible decisions — even when sessions present ambiguous evidence or new forms of cheating. As the Proctor Quality and Learning Manager (L3) in Scaling Operations, you will own the end-to-end quality standard and learning system that keep our global proctor network aligned and effective as security threats, technology, and workflows evolve. You’ll define what “correct” looks like, run our calibration and adjudication program, and build ongoing training that measurably improves decision quality. You will partner with Psychometrics, Security, Operations, Product, and Engineering to ensure our human and AI-assisted workflows meet rigorous accuracy standards before and after deployment. This is an individual-contributor role within DET Proctoring Operations, with functional leadership over Training Specialists and adjudicators executing the program. 🧠 You will... Own the DET proctoring quality standard — maintain rubrics, decision rules, examples, and guidance that define accurate decisions across routine and difficult edge cases. Lead calibration and adjudication — operate recurring Proctor Certification Test cycles, resolve disputed decisions, identify patterns of disagreement, and ensure outcomes are consistent and auditable. Build and run an ongoing learning program — publish a forward-looking training calendar, deliver monthly interventions, and launch targeted training in response to quality signals, threats, or workflow changes. Measure effectiveness — use calibration results, audits, and performance trends to identify learning needs, evaluate training impact, and decide when to clarify standards, retrain, or update guidance. Guide specialist execution — set expectations for Training Specialists and adjudicators, assign deliverables, review outputs, and operate onboarding and certification that ramp new specialists quickly. Maintain durable sources of truth — keep calibration, adjudication, and training runbooks current so critical processes are documented and auditable. Evolve quality alongside proctoring — translate new threats and workflow changes into clear standards, training, and quality controls in partnership with Psychometrics, Security, Operations, Product, and Engineering. Represent the proctoring craft — bring frontline proctor evidence into product experiments and workflow decisions; assess whether launched changes preserve decision quality. Connect human and technology-assisted quality — establish benchmarks for AI-assisted workflows and validate automated capabilities against real sessions before deployment. ✅ You have... 5+ years in assessment development, scoring/rater quality, certification, quality assurance, or a field involving complex, consequential judgments; experience aligning reviewers to a shared standard through calibration programs. Adult-learning program experience spanning onboarding, certification, ongoing training, remediation, and effectiveness measurement (beyond one-off materials). Exceptional attention to detail and strong judgment in ambiguous cases; ability to produce clear, defensible decisions and guidance. Analytical fluency to interpret quality data, disagreement patterns, and performance trends and translate them into practical interventions. Clear written and verbal communication; ability to turn complex standards into precise, usable guidance and explain difficult calls. Cross-functional leadership without formal authority; experience directing contractors or partners toward clear accountability and outcomes. Demonstrated skill in quality standards and rubric design, building living systems with decision logs, change histories, and controls for auditability. Experience defining quality benchmarks and validation methods for human–technology workflows, including AI-assisted processes. Adaptability — comfort revising standards and programs as risks, products, and technology change. ⭐ Exceptional candidates will have... Experience in language assessment, test security, remote proctoring, trust and safety, or fraud prevention in high-integrity environments. Experience maintaining quality across large, distributed examiner/rater/reviewer/contractor populations. Familiarity with assessment concepts such as inter-rater agreement, reliability, standardization, and performance monitoring. Experience designing quality systems that span human judgment and technology-assisted workflows. Familiarity with learning-management systems, assessment platforms, quality-audit tools, or operational analytics. The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role! Salary Range: $142,800—$193,200 USD Benefits: Take a peek at how we care for our employees' holistic well-being with our benefits here. Job Alerts: Sign up for job alerts here. Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com. Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information. By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.",0,1790801062000,"2026-09-30 22:47:11","2026-09-30T16:36:46-04:00","",true,142800,193200,"USD",{"jsonldValid":17,"jsonld":27},{"jobs":34},[35,50,67,89,108,128],{"id":36,"applyToken":37,"slug":38,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":39,"country":40,"applicantCountries":41,"applicantStates":42,"remote":17,"employmentType":43,"department":20,"content_html":44,"content_text":45,"years":23,"createdAt":24,"updatedAtISO":25,"postedAtISO":46,"validThroughISO":27,"active":28,"hasSalary":28,"salaryMin":47,"salaryMax":48,"currency":31,"isPaid":17,"schema":49},"f5d0f3700b3eea9e2013502fa85542a3abebee1a76bcab5b0e7be3163bf36dcb","75fce610f5775ea9536caaf7fd604f80b072d0b3fe08af9e3863ccfef666f9c5","proctor-quality-and-learning-manager-scaling-operations-at-duolingo-26c562d6c6","London","England",[],[],[19],"\u003Cp>Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!\u003C/p>\n\u003Cp>At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.\u003C/p>\n\u003Cp>Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. \u003C/p>\n\u003Cp>Read our blog to learn more.\u003C/p>\n\u003Chr>\n\u003Cp>\u003Cstrong>About the role...\u003C/strong>\u003C/p>\n\u003Cp>The Duolingo English Test (DET) is a high-stakes assessment used by institutions around the world. Its integrity depends on proctors making accurate, consistent, and defensible decisions — even when sessions present ambiguous evidence or new forms of cheating. As the Proctor Quality and Learning Manager (L3) in Scaling Operations, you will own the end-to-end quality standard and learning system that keep our global proctor network aligned and effective as security threats, technology, and workflows evolve. You’ll define what “correct” looks like, run our calibration and adjudication program, and build ongoing training that measurably improves decision quality. You will partner with Psychometrics, Security, Operations, Product, and Engineering to ensure our human and AI-assisted workflows meet rigorous accuracy standards before and after deployment. This is an individual-contributor role within DET Proctoring Operations, with functional leadership over Training Specialists and adjudicators executing the program.\u003C/p>\n\u003Cp>\u003Cstrong>🧠  You will...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the DET proctoring quality standard — maintain rubrics, decision rules, examples, and guidance that define accurate decisions across routine and difficult edge cases.\u003C/li>\n\u003Cli>Lead calibration and adjudication — operate recurring Proctor Certification Test cycles, resolve disputed decisions, identify patterns of disagreement, and ensure outcomes are consistent and auditable.\u003C/li>\n\u003Cli>Build and run an ongoing learning program — publish a forward-looking training calendar, deliver monthly interventions, and launch targeted training in response to quality signals, threats, or workflow changes.\u003C/li>\n\u003Cli>Measure effectiveness — use calibration results, audits, and performance trends to identify learning needs, evaluate training impact, and decide when to clarify standards, retrain, or update guidance.\u003C/li>\n\u003Cli>Guide specialist execution — set expectations for Training Specialists and adjudicators, assign deliverables, review outputs, and operate onboarding and certification that ramp new specialists quickly.\u003C/li>\n\u003Cli>Maintain durable sources of truth — keep calibration, adjudication, and training runbooks current so critical processes are documented and auditable.\u003C/li>\n\u003Cli>Evolve quality alongside proctoring — translate new threats and workflow changes into clear standards, training, and quality controls in partnership with Psychometrics, Security, Operations, Product, and Engineering.\u003C/li>\n\u003Cli>Represent the proctoring craft — bring frontline proctor evidence into product experiments and workflow decisions; assess whether launched changes preserve decision quality.\u003C/li>\n\u003Cli>Connect human and technology-assisted quality — establish benchmarks for AI-assisted workflows and validate automated capabilities against real sessions before deployment.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>✅  You have...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years in assessment development, scoring/rater quality, certification, quality assurance, or a field involving complex, consequential judgments; experience aligning reviewers to a shared standard through calibration programs.\u003C/li>\n\u003Cli>Adult-learning program experience spanning onboarding, certification, ongoing training, remediation, and effectiveness measurement (beyond one-off materials).\u003C/li>\n\u003Cli>Exceptional attention to detail and strong judgment in ambiguous cases; ability to produce clear, defensible decisions and guidance.\u003C/li>\n\u003Cli>Analytical fluency to interpret quality data, disagreement patterns, and performance trends and translate them into practical interventions.\u003C/li>\n\u003Cli>Clear written and verbal communication; ability to turn complex standards into precise, usable guidance and explain difficult calls.\u003C/li>\n\u003Cli>Cross-functional leadership without formal authority; experience directing contractors or partners toward clear accountability and outcomes.\u003C/li>\n\u003Cli>Demonstrated skill in quality standards and rubric design, building living systems with decision logs, change histories, and controls for auditability.\u003C/li>\n\u003Cli>Experience defining quality benchmarks and validation methods for human–technology workflows, including AI-assisted processes.\u003C/li>\n\u003Cli>Adaptability — comfort revising standards and programs as risks, products, and technology change.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>⭐  Exceptional candidates will have...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in language assessment, test security, remote proctoring, trust and safety, or fraud prevention in high-integrity environments.\u003C/li>\n\u003Cli>Experience maintaining quality across large, distributed examiner/rater/reviewer/contractor populations.\u003C/li>\n\u003Cli>Familiarity with assessment concepts such as inter-rater agreement, reliability, standardization, and performance monitoring.\u003C/li>\n\u003Cli>Experience designing quality systems that span human judgment and technology-assisted workflows.\u003C/li>\n\u003Cli>Familiarity with learning-management systems, assessment platforms, quality-audit tools, or operational analytics.\u003C/li>\n\u003C/ul>\u003Cp>\u003Cem>The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!\u003C/em>\u003C/p>\u003Cp>Salary Range: \u003C/p>\u003Cp>£90,630—£122,617 GBP\u003C/p>\u003Cp>\u003Cstrong>Benefits:\u003C/strong> Take a peek at how we care for our employees' holistic well-being with our benefits here.\u003Cbr>\u003Cbr>\u003Cstrong>Job Alerts:\u003C/strong> Sign up for job alerts here.\u003Cbr>\u003Cbr>\u003Cstrong>Accommodations: \u003C/strong>We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com.\u003Cbr>\u003Cbr>\u003Cstrong>Equal Employment Opportunity: \u003C/strong>Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\u003Cbr>\u003Cbr>\u003Cstrong>Fraud Warning: \u003C/strong>Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.\u003Cbr>\u003Cbr>By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.\u003Cbr>\u003Cbr>\u003C/p>","Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role... The Duolingo English Test (DET) is a high-stakes assessment used by institutions around the world. Its integrity depends on proctors making accurate, consistent, and defensible decisions — even when sessions present ambiguous evidence or new forms of cheating. As the Proctor Quality and Learning Manager (L3) in Scaling Operations, you will own the end-to-end quality standard and learning system that keep our global proctor network aligned and effective as security threats, technology, and workflows evolve. You’ll define what “correct” looks like, run our calibration and adjudication program, and build ongoing training that measurably improves decision quality. You will partner with Psychometrics, Security, Operations, Product, and Engineering to ensure our human and AI-assisted workflows meet rigorous accuracy standards before and after deployment. This is an individual-contributor role within DET Proctoring Operations, with functional leadership over Training Specialists and adjudicators executing the program. 🧠 You will... Own the DET proctoring quality standard — maintain rubrics, decision rules, examples, and guidance that define accurate decisions across routine and difficult edge cases. Lead calibration and adjudication — operate recurring Proctor Certification Test cycles, resolve disputed decisions, identify patterns of disagreement, and ensure outcomes are consistent and auditable. Build and run an ongoing learning program — publish a forward-looking training calendar, deliver monthly interventions, and launch targeted training in response to quality signals, threats, or workflow changes. Measure effectiveness — use calibration results, audits, and performance trends to identify learning needs, evaluate training impact, and decide when to clarify standards, retrain, or update guidance. Guide specialist execution — set expectations for Training Specialists and adjudicators, assign deliverables, review outputs, and operate onboarding and certification that ramp new specialists quickly. Maintain durable sources of truth — keep calibration, adjudication, and training runbooks current so critical processes are documented and auditable. Evolve quality alongside proctoring — translate new threats and workflow changes into clear standards, training, and quality controls in partnership with Psychometrics, Security, Operations, Product, and Engineering. Represent the proctoring craft — bring frontline proctor evidence into product experiments and workflow decisions; assess whether launched changes preserve decision quality. Connect human and technology-assisted quality — establish benchmarks for AI-assisted workflows and validate automated capabilities against real sessions before deployment. ✅ You have... 5+ years in assessment development, scoring/rater quality, certification, quality assurance, or a field involving complex, consequential judgments; experience aligning reviewers to a shared standard through calibration programs. Adult-learning program experience spanning onboarding, certification, ongoing training, remediation, and effectiveness measurement (beyond one-off materials). Exceptional attention to detail and strong judgment in ambiguous cases; ability to produce clear, defensible decisions and guidance. Analytical fluency to interpret quality data, disagreement patterns, and performance trends and translate them into practical interventions. Clear written and verbal communication; ability to turn complex standards into precise, usable guidance and explain difficult calls. Cross-functional leadership without formal authority; experience directing contractors or partners toward clear accountability and outcomes. Demonstrated skill in quality standards and rubric design, building living systems with decision logs, change histories, and controls for auditability. Experience defining quality benchmarks and validation methods for human–technology workflows, including AI-assisted processes. Adaptability — comfort revising standards and programs as risks, products, and technology change. ⭐ Exceptional candidates will have... Experience in language assessment, test security, remote proctoring, trust and safety, or fraud prevention in high-integrity environments. Experience maintaining quality across large, distributed examiner/rater/reviewer/contractor populations. Familiarity with assessment concepts such as inter-rater agreement, reliability, standardization, and performance monitoring. Experience designing quality systems that span human judgment and technology-assisted workflows. Familiarity with learning-management systems, assessment platforms, quality-audit tools, or operational analytics. The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role! Salary Range: £90,630—£122,617 GBP Benefits: Take a peek at how we care for our employees' holistic well-being with our benefits here. Job Alerts: Sign up for job alerts here. Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com. Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information. By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.","2026-09-30T16:36:48-04:00",90630,122617,{"jsonldValid":17,"jsonld":27},{"id":51,"applyToken":52,"slug":53,"title":54,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":55,"country":14,"applicantCountries":56,"applicantStates":57,"remote":17,"employmentType":58,"department":60,"content_html":61,"content_text":62,"years":23,"createdAt":63,"updatedAtISO":64,"postedAtISO":65,"validThroughISO":27,"active":28,"hasSalary":28,"salaryMin":29,"salaryMax":30,"currency":31,"isPaid":17,"schema":66},"3ed5ffd7bda0e6cf2c1e1d3c356cb65a5c9ebf1d33cd8204f5d0a4ffca7525a7","2d14ad85b4e410137b4d79b7fa731666a0dc53f1b68e631024581c5e54a78043","senior-learning-designer-indian-languages-at-duolingo-d1f3a4813d","Senior Learning Designer, Indian Languages","Pittsburgh",[],[],[59],"Freelance","Other","\u003Cp>Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!\u003C/p>\n\u003Cp>At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.\u003C/p>\n\u003Cp>Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. \u003C/p>\n\u003Cp>Read our blog to learn more.\u003C/p>\n\u003Chr>\n\u003Cp>\u003Cstrong>About the role...\u003C/strong>\u003C/p>\n\u003Cp>We are looking for a senior language educator and curriculum designer with linguistics training, deep expertise in Hindi, and strong knowledge of cultural and linguistic diversity in India and the whole South Asian region. You will help shape Duolingo’s learning experiences for Indian languages by using your pedagogical expertise, cultural insight, and human-in-the-loop AI workflows. You’ll collaborate closely with product, engineering, and design partners to ship delightful, mobile-first learning that reflects the linguistic and cultural richness of Indian languages and advances Duolingo’s mission at scale. This role will help shape strategy and execution for new and existing Indian language courses. \u003C/p>\n\u003Cp>This role must be based in Pittsburgh, PA. No accommodations for remote or other locations will be provided.\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cstrong>🧠  You will...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead curriculum and learning design for one or more South Asian languages (starting with Hindi), balancing delight, cultural relevance, and measurable learning impact.\u003C/li>\n\u003Cli>Leverage human-in-the-loop AI workflows and prompt engineering to generate and refine high-quality content efficiently while maintaining Duolingo’s quality bar.\u003C/li>\n\u003Cli>Establish and maintain content quality systems (guidelines, rubrics, review workflows) to ensure linguistic accuracy, difficulty calibration, consistency, and brand voice across features and languages.\u003C/li>\n\u003Cli>Partner cross-functionally with Product, Design, Engineering, and Scaling Operations to plan roadmaps, ship experiments, and build scalable content generation processes.\u003C/li>\n\u003Cli>Contribute to strategy for teaching Hindi and other South Asian languages, informed by an understanding of the wider regional  linguistic and cultural context.\u003C/li>\n\u003Cli>Help identify, recruit, onboard, and manage freelance educators, linguists, cultural consultants, and language reviewers representing relevant regions and communities.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>✅  You have...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Hindi teaching curriculum expertise.\u003C/strong> You have deep proficiency in Hindi and substantial experience teaching it as an additional language. You understand its grammar, pronunciation, writing system, registers, variation, and common learner challenges. You have experience designing Hindi curricula.\u003C/li>\n\u003Cli>\u003Cstrong>India-centered cultural and regional expertise.\u003C/strong> Your cultural expertise is deepest in India, and you understand the broader South Asian sociolinguistic and sociopolitical context. You can navigate questions of language and identity, script, register, standardization, multilingualism, regional variation, and cross-border language communities with nuance.\u003C/li>\n\u003Cli>\u003Cstrong>Knowledge and curiosity about India’s broader linguistic landscape. \u003C/strong>You are familiar with Hindi’s place within the Indo-Aryan language family, including its relationship with Urdu and points of comparison with languages such as Punjabi and Bengali. You’re eager and able to deepen your knowledge of other Indo-Aryan and Dravidian languages quickly, and to collaborate effectively with language experts when working beyond your direct expertise.\u003C/li>\n\u003Cli>\u003Cstrong>Linguistics training and typological awareness.\u003C/strong> You have a background in linguistics, including language typology, and can apply it to unfamiliar languages – working effectively with language experts to identify learning challenges and design accurate, pedagogically sound courses.\u003C/li>\n\u003Cli>\u003Cstrong>Analytical thinking.\u003C/strong> You can evaluate linguistic questions systematically, distinguish errors from acceptable variation, and make clear decisions when conventions differ. You’re curious about AI-enabled, human-in-the-loop systems and excited to learn how to use them to support quality at scale.\u003C/li>\n\u003Cli>\u003Cstrong>Creativity and product sense.\u003C/strong> You can transform serious learning objectives into experiences that feel approachable, playful, culturally meaningful, and motivating.\u003C/li>\n\u003Cli>\u003Cstrong>Operational strength.\u003C/strong> You can lead complex projects, manage dependencies, maintain rigorous documentation, and improve processes without sacrificing quality.\u003C/li>\n\u003Cli>\u003Cstrong>Excellent communication and collaboration.\u003C/strong> You communicate complex linguistic and pedagogical concepts clearly to both specialists and non-specialists. You give and receive feedback well and build productive relationships across disciplines.\u003C/li>\n\u003Cli>\u003Cstrong>Relevant academic or equivalent professional preparation.\u003C/strong> You have a graduate degree (or equivalent practical experience) in Applied Linguistics, Language Education, Linguistics, Instructional Design, Learning Science, Indian or South Asian Languages, South Asian Studies, or a related field.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>⭐  Exceptional candidates will have...\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Working familiarity with Dravidian languages (particularly Telugu, Tamil, and Kannada) and understanding of key typological and pedagogical differences between Indo-Aryan and Dravidian language families.\u003C/li>\n\u003Cli>Experience building human-in-the-loop generative-AI workflows for multilingual educational content.\u003C/li>\n\u003Cli>Experience designing consumer-facing mobile or app-based language-learning products.\u003C/li>\n\u003C/ul>\n\u003Chr>\u003Cp>\u003Cem>The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!\u003C/em>\u003C/p>\u003Cp>Salary Range: \u003C/p>\u003Cp>$142,800—$193,200 USD\u003C/p>\u003Cp>\u003Cstrong>Benefits:\u003C/strong> Take a peek at how we care for our employees' holistic well-being with our benefits here.\u003Cbr>\u003Cbr>\u003Cstrong>Job Alerts:\u003C/strong> Sign up for job alerts here.\u003Cbr>\u003Cbr>\u003Cstrong>Accommodations: \u003C/strong>We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com.\u003Cbr>\u003Cbr>\u003Cstrong>Equal Employment Opportunity: \u003C/strong>Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\u003Cbr>\u003Cbr>\u003Cstrong>Fraud Warning: \u003C/strong>Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.\u003Cbr>\u003Cbr>By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.\u003Cbr>\u003Cbr>\u003C/p>","Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!\nAt Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.\nJoin our life-changing mission to develop education for our half a billion (and growing!) learners around the world. \nRead our blog to learn more.\n\nAbout the role...\nWe are looking for a senior language educator and curriculum designer with linguistics training, deep expertise in Hindi, and strong knowledge of cultural and linguistic diversity in India and the whole South Asian region. You will help shape Duolingo’s learning experiences for Indian languages by using your pedagogical expertise, cultural insight, and human-in-the-loop AI workflows. You’ll collaborate closely with product, engineering, and design partners to ship delightful, mobile-first learning that reflects the linguistic and cultural richness of Indian languages and advances Duolingo’s mission at scale. This role will help shape strategy and execution for new and existing Indian language courses. \nThis role must be based in Pittsburgh, PA. No accommodations for remote or other locations will be provided.\n🧠  You will...\n\nLead curriculum and learning design for one or more South Asian languages (starting with Hindi), balancing delight, cultural relevance, and measurable learning impact.\nLeverage human-in-the-loop AI workflows and prompt engineering to generate and refine high-quality content efficiently while maintaining Duolingo’s quality bar.\nEstablish and maintain content quality systems (guidelines, rubrics, review workflows) to ensure linguistic accuracy, difficulty calibration, consistency, and brand voice across features and languages.\nPartner cross-functionally with Product, Design, Engineering, and Scaling Operations to plan roadmaps, ship experiments, and build scalable content generation processes.\nContribute to strategy for teaching Hindi and other South Asian languages, informed by an understanding of the wider regional  linguistic and cultural context.\nHelp identify, recruit, onboard, and manage freelance educators, linguists, cultural consultants, and language reviewers representing relevant regions and communities.\n\n✅  You have...\n\nHindi teaching curriculum expertise. You have deep proficiency in Hindi and substantial experience teaching it as an additional language. You understand its grammar, pronunciation, writing system, registers, variation, and common learner challenges. You have experience designing Hindi curricula.\nIndia-centered cultural and regional expertise. Your cultural expertise is deepest in India, and you understand the broader South Asian sociolinguistic and sociopolitical context. You can navigate questions of language and identity, script, register, standardization, multilingualism, regional variation, and cross-border language communities with nuance.\nKnowledge and curiosity about India’s broader linguistic landscape. You are familiar with Hindi’s place within the Indo-Aryan language family, including its relationship with Urdu and points of comparison with languages such as Punjabi and Bengali. You’re eager and able to deepen your knowledge of other Indo-Aryan and Dravidian languages quickly, and to collaborate effectively with language experts when working beyond your direct expertise.\nLinguistics training and typological awareness. You have a background in linguistics, including language typology, and can apply it to unfamiliar languages – working effectively with language experts to identify learning challenges and design accurate, pedagogically sound courses.\nAnalytical thinking. You can evaluate linguistic questions systematically, distinguish errors from acceptable variation, and make clear decisions when conventions differ. You’re curious about AI-enabled, human-in-the-loop systems and excited to learn how to use them to support quality at scale.\nCreativity and product sense. You can transform serious learning objectives into experiences that feel approachable, playful, culturally meaningful, and motivating.\nOperational strength. You can lead complex projects, manage dependencies, maintain rigorous documentation, and improve processes without sacrificing quality.\nExcellent communication and collaboration. You communicate complex linguistic and pedagogical concepts clearly to both specialists and non-specialists. You give and receive feedback well and build productive relationships across disciplines.\nRelevant academic or equivalent professional preparation. You have a graduate degree (or equivalent practical experience) in Applied Linguistics, Language Education, Linguistics, Instructional Design, Learning Science, Indian or South Asian Languages, South Asian Studies, or a related field.\n\n⭐  Exceptional candidates will have...\n\nWorking familiarity with Dravidian languages (particularly Telugu, Tamil, and Kannada) and understanding of key typological and pedagogical differences between Indo-Aryan and Dravidian language families.\nExperience building human-in-the-loop generative-AI workflows for multilingual educational content.\nExperience designing consumer-facing mobile or app-based language-learning products.\n\nThe offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!Salary Range: $142,800—$193,200 USDBenefits: Take a peek at how we care for our employees' holistic well-being with our benefits here.Job Alerts: Sign up for job alerts here.Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com.Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.",1788837650000,"2026-09-23 22:52:14","2026-08-18T11:06:47-04:00",{"jsonldValid":17,"jsonld":27},{"id":68,"applyToken":69,"slug":70,"title":71,"companyname":72,"companylogo":73,"companyTagline":74,"companyIndustry":75,"city":76,"country":77,"applicantCountries":78,"applicantStates":79,"remote":17,"employmentType":80,"department":60,"content_html":82,"content_text":83,"years":23,"createdAt":84,"updatedAtISO":85,"postedAtISO":86,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":87,"isPaid":17,"schema":88},"4b4d10b79b9ed2f80f23917805b79241c23cb5a87b39d0d241c55a5459722097","38d810efae69a62e73e3ba55379c181123281a97ddcf7c11de8ae0ee7a13f7c4","cdd-kyc-knowledge-and-training-manager-at-adyen-b491222e4a","CDD KYC Knowledge & Training manager","Adyen","https://cdn.jobboardwise.com/logo/adyen.com","Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.","Financial Services","Amsterdam","Netherlands",[],[],[81],"Full-time","\u003Cp>\u003Cstrong>This is Adyen\u003C/strong>\u003C/p>\n\u003Cp>Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. \u003C/p>\n\u003Cp>For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\u003Cp>Adyen is moving fast, and our Merchant Operations (MOps) team is the engine ensuring we grow responsibly. We’ve recently centralized our Quality Assurance function into the MOps Excellence domain, transforming it from a standard checkpoint into a strategic partner that drives quality and efficiency across the globe. Role is based in EMEA.\u003C/p>\n\u003Cp>As our operations continue to scale globally, there is a key opportunity to streamline knowledge, standard operating procedures, and quality benchmarks across teams — elevating our QA standards to better support operational excellence. This is a senior specialist role with a specialization in knowledge and training: you own the global QA benchmark, build the single source of truth behind it, get analysts to standard through onboarding and continuous training, and design smarter, scalable ways to assess whether work is done correctly. The standards, documentation, and training you build become the operating baseline for a ~400-person global risk and compliance organisation — this is a rare chance to shape how an entire function works\u003C/p>\n\u003Cp>\u003Cstrong>What You Will Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Knowledge Management — maintaining a single source of truth: \u003C/strong>Build and maintain a trusted, up-to-date, searchable space where first-line teams reliably find current SOPs, procedures, and guidance. Lead the consolidation of fragmented documentation into one coherent structure.\u003C/li>\n\u003Cli>\u003Cstrong>SOP Governance & Change Communication: \u003C/strong>Run and initiate a clear governance process and communication cadence for SOP and procedure changes — versioned, approved, published, and actively communicated, so updates land with the teams rather than getting lost.\u003C/li>\n\u003Cli>\u003Cstrong>Training, Onboarding & L&D: \u003C/strong>Design a framework for delivery of onboarding and continuous training for analysts — covering core risk assessment,operational efficiency , and proactive customer communication— and identifying the gaps in the existing training frameworksPartner with QA and other MOps Excellence project managers, and Operational Academies to coach analysts, using gaps identified to target training and prevent recurring errors. \u003C/li>\n\u003Cli>\u003Cstrong>Guideline Creation & Transparency: \u003C/strong>Uplift and maintain clear QA guidelines so that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures.\u003C/li>\n\u003Cli>\u003Cstrong>Framework Development: \u003C/strong>Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations — developing smart, scalable ways to assess whether work is done to standard.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-Functional Collaboration: \u003C/strong>Partner closely with First line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You bring 5+ years of experience in CDD/KYC compliance control oversight, governance and/or QA roles — senior enough to set standards that others follow.\u003C/li>\n\u003Cli>You can translate complex risk concepts into practical guidance, teach analysts how to think through cases rather than follow a checklist, and provide actionable feedback that strengthens their judgement and written assessments.\u003C/li>\n\u003Cli>You have hands-on experience or strong aptitude in knowledge management, training/L&D, or building QA and SOP frameworks. You like turning messy, tribal knowledge into clean, usable systems.\u003C/li>\n\u003Cli>You have a deep-seated understanding of CDD frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle.\u003C/li>\n\u003Cli>You possess exceptional English communication skills and are an expert at tailoring your message to different audiences, delivering feedback that is both actionable and professional. You are a strong writer who can turn complex, changing procedures into clear documentation and training.\u003C/li>\n\u003Cli>You possess strong data analysis skills and the ability to synthesize complex information — comfortable diving into data to spot trends, identify root causes, and turn raw findings into strategic recommendations.\u003C/li>\n\u003Cli>You have a track record of working successfully cross-functionally with diverse stakeholders to drive initiatives and process improvements to completion.\u003C/li>\n\u003Cli>You don’t just “check” work — you own the outcome. You see Quality Assurance as a strategic business enabler that lets Adyen scale safely without sacrificing speed, and you build reusable systems rather than one-off fixes (“Build for Scale”).\u003C/li>\n\u003Cli>You have an “automation-first” mindset, naturally spotting manual bottlenecks, utilizing AI effectively, and challenging existing processes to find a better way.\u003C/li>\n\u003Cli>You can independently assess complex customer profiles, identify material risks, determine appropriate due diligence and mitigants, and reach clear, risk-based conclusions aligned with the risk appetite and compliance framework.\u003C/li>\n\u003Cli>You can distinguish between documenting facts and producing a clear, well-reasoned assessment that connects risk indicators, due diligence, mitigants, and the overall decision.\u003C/li>\n\u003Cli>You can evaluate whether a risk assessment is complete, well-reasoned, and appropriately risk-based, identifying gaps in both analysis and judgement.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Our Diversity, Equity and Inclusion commitments \u003C/strong>\u003C/p>\n\u003Cp>Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. \u003C/p>\n\u003Cp>Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!\u003C/p>\n\u003Cp>\u003Cstrong>What’s next?\u003C/strong>\u003C/p>\n\u003Cp>Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.\u003C/p>\n\n\u003Cp>This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work setup is 3 days a week in office.\u003C/p>","This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Role Adyen is moving fast, and our Merchant Operations (MOps) team is the engine ensuring we grow responsibly. We’ve recently centralized our Quality Assurance function into the MOps Excellence domain, transforming it from a standard checkpoint into a strategic partner that drives quality and efficiency across the globe. Role is based in EMEA. As our operations continue to scale globally, there is a key opportunity to streamline knowledge, standard operating procedures, and quality benchmarks across teams — elevating our QA standards to better support operational excellence. This is a senior specialist role with a specialization in knowledge and training: you own the global QA benchmark, build the single source of truth behind it, get analysts to standard through onboarding and continuous training, and design smarter, scalable ways to assess whether work is done correctly. The standards, documentation, and training you build become the operating baseline for a ~400-person global risk and compliance organisation — this is a rare chance to shape how an entire function works What You Will Do Knowledge Management — maintaining a single source of truth: Build and maintain a trusted, up-to-date, searchable space where first-line teams reliably find current SOPs, procedures, and guidance. Lead the consolidation of fragmented documentation into one coherent structure. SOP Governance & Change Communication: Run and initiate a clear governance process and communication cadence for SOP and procedure changes — versioned, approved, published, and actively communicated, so updates land with the teams rather than getting lost. Training, Onboarding & L&D: Design a framework for delivery of onboarding and continuous training for analysts — covering core risk assessment,operational efficiency , and proactive customer communication— and identifying the gaps in the existing training frameworksPartner with QA and other MOps Excellence project managers, and Operational Academies to coach analysts, using gaps identified to target training and prevent recurring errors. Guideline Creation & Transparency: Uplift and maintain clear QA guidelines so that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures. Framework Development: Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations — developing smart, scalable ways to assess whether work is done to standard. Cross-Functional Collaboration: Partner closely with First line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability. Who You Are You bring 5+ years of experience in CDD/KYC compliance control oversight, governance and/or QA roles — senior enough to set standards that others follow. You can translate complex risk concepts into practical guidance, teach analysts how to think through cases rather than follow a checklist, and provide actionable feedback that strengthens their judgement and written assessments. You have hands-on experience or strong aptitude in knowledge management, training/L&D, or building QA and SOP frameworks. You like turning messy, tribal knowledge into clean, usable systems. You have a deep-seated understanding of CDD frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle. You possess exceptional English communication skills and are an expert at tailoring your message to different audiences, delivering feedback that is both actionable and professional. You are a strong writer who can turn complex, changing procedures into clear documentation and training. You possess strong data analysis skills and the ability to synthesize complex information — comfortable diving into data to spot trends, identify root causes, and turn raw findings into strategic recommendations. You have a track record of working successfully cross-functionally with diverse stakeholders to drive initiatives and process improvements to completion. You don’t just “check” work — you own the outcome. You see Quality Assurance as a strategic business enabler that lets Adyen scale safely without sacrificing speed, and you build reusable systems rather than one-off fixes (“Build for Scale”). You have an “automation-first” mindset, naturally spotting manual bottlenecks, utilizing AI effectively, and challenging existing processes to find a better way. You can independently assess complex customer profiles, identify material risks, determine appropriate due diligence and mitigants, and reach clear, risk-based conclusions aligned with the risk appetite and compliance framework. You can distinguish between documenting facts and producing a clear, well-reasoned assessment that connects risk indicators, due diligence, mitigants, and the overall decision. You can evaluate whether a risk assessment is complete, well-reasoned, and appropriately risk-based, identifying gaps in both analysis and judgement. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work setup is 3 days a week in office.",1793411054000,"2026-10-31 02:47:23","2026-10-30T06:23:00-04:00","EUR",{"jsonldValid":17,"jsonld":27},{"id":90,"applyToken":91,"slug":92,"title":93,"companyname":94,"companylogo":95,"companyTagline":96,"companyIndustry":97,"city":98,"country":14,"applicantCountries":99,"applicantStates":100,"remote":17,"employmentType":101,"department":60,"content_html":102,"content_text":103,"years":23,"createdAt":104,"updatedAtISO":105,"postedAtISO":106,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":31,"isPaid":17,"schema":107},"b5d8e67de867c64a5aaca76175daa9325f73551cf9a28cf9bf5e0ee7e2f618ea","c3eebf00c00fad28640dd8b508685ed9658bcaf92505016eb5242eb7b526d530","learning-and-development-specialist-at-auctane-92852989c6","Learning & Development Specialist","Auctane","https://cdn.jobboardwise.com/logo/auctane.com","We Drive Commerce Forward, One Package at a Time.","Software Development","Austin",[],[],[81],"\u003Ch2>\u003Cimg>\u003C/h2>\n\n\u003Cp>About us\u003C/p>\n\u003Cp>At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.\u003C/p>\n\u003Cp>The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.\u003C/p>\n\u003Cp>Our values\u003C/p>\n\u003Cp>\u003Cimg>Win as One. Delight Customers. Deliver Great Outcomes. \u003C/p>\u003Cp>About the role\u003C/p>\n\u003Cp>The \u003Cstrong>Learning & Development Specialist\u003C/strong> for ShipStation Global Brands Support is a strategic and hands-on role responsible for designing, delivering, and continuously optimizing training programs that directly impact new hire performance, customer satisfaction (CSAT), and employee experience (eNPS). This role owns the onboarding lifecycle, supports trainer excellence, and drives training innovation to ensure a graduation rate of 75%+, CSAT of 90%, and eNPS of +35.\u003C/p>\n\u003Cp>\u003Cstrong>Primary Objectives\u003C/strong>\u003Cstrong>: \u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>Own the onboarding program lifecycle\u003C/li>\n\u003Cli>Maintain training content, videos and learning systems\u003C/li>\n\u003Cli>Develop trainers and ensure consistent delivery quality\u003C/li>\n\u003Cli>Analyze performance and feedback data to drive improvement\u003C/li>\n\u003Cli>Partner with Support and Ops stakeholders\u003C/li>\n\u003Cli>Enable employees through post-onboarding upskilling\u003C/li>\n\u003Cli>Drive recognition and engagement\u003C/li>\n\u003C/ol>\n\u003Cp>This position is \u003Cstrong>hybrid (3 days per week in office; Tuesday - Thursday) \u003C/strong>and is located in \u003Cstrong>Austin, TX. \u003C/strong>Approximately up to 15% expected travel to different cities, states, or countries to deliver learning programs or for professional development opportunities\u003C/p>\n\u003Cp>About the team\u003C/p>\n\u003Cp>The ShipStation Global CX Learning & Development Team fosters employee and customer growth by creating and managing learning programs aligned with organizational goals. This team handles employee and customer education, product release readiness, content development, knowledge management, and the design and implementation of the customer experience journey.\u003C/p>\n\u003Cp>What will you be doing?\u003C/p>\n\u003Cp>\u003Cem>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Essential Position Duties (\u003C/strong>\u003Cem>typical monthly, weekly, daily tasks which support the primary objectives\u003C/em>\u003Cstrong>):\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Onboarding Program Ownership\n\n\u003C/li>\n\u003Cli>Training Content, Video and Systems\n\n\u003C/li>\n\u003Cli>Trainer Development and QA\n\n\u003C/li>\n\u003Cli>Performance & Feedback Analytics\n\n\u003C/li>\n\u003Cli>Stakeholder Partnership\n\n\u003C/li>\n\u003Cli>Post-Onboarding Enablement\n\n\u003C/li>\n\u003Cli>Recognition and Engagement\n\n\u003C/li>\n\u003C/ul>\n\u003Cp>What are we looking for?\u003C/p>\n\u003Cul>\n\u003Cli>2 - 3 years of experience working in a customer-facing role\u003C/li>\n\u003Cli>1 - 2 years of experience working within a SaaS organization\u003C/li>\n\u003C/ul>\n\u003Cp>What will make you stand out?\u003C/p>\n\u003Cp>\u003Cstrong>Preferred Education and/or Experience \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5 years in L&D, enablement, or support operations\u003C/li>\n\u003Cli>Experience with data reporting, LMS, and content design and video editing tools\u003C/li>\n\u003Cli>Proven success aligning training programs to performance metrics\u003C/li>\n\u003Cli>Strong facilitation and stakeholder management skills\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Team Member Success Factors: \u003Cbr>\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Communication\u003C/strong> - Speaks clearly and persuasively, Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.\u003C/li>\n\u003Cli>\u003Cstrong>Solution-Focused\u003C/strong> - Views a problem or challenge as an opportunity for learning; actively searches for solutions using all available resources\u003C/li>\n\u003Cli>\u003Cstrong>Teamwork\u003C/strong> - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.\u003C/li>\n\u003Cli>\u003Cstrong>Cost Consciousness\u003C/strong> \u003Cstrong>with Quality Focus\u003C/strong> - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources; Understands how to balance cost consciousness with quality focus; Ensures quality of service and product at all levels.\u003C/li>\n\u003Cli>\u003Cstrong>Judgment\u003C/strong> - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.\u003C/li>\n\u003Cli>\u003Cstrong>Kaizen \u003C/strong>- Continually looks for ways to improve process, customer satisfaction, quality of product, personal achievement, team achievement, and company overall; Does not accept “status quo” as a default.\u003C/li>\n\u003C/ul>\n\u003Cp>The Tech\u003C/p>\n\u003Cp>\u003Cstrong>Skills and Knowledge:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Strong written and verbal communication skills, with the ability to explain complex concepts simply\u003C/li>\n\u003Cli>Ability to keep learners engaged and adapt training approach as needed\u003C/li>\n\u003Cli>Basic understanding of adult learning theories (Andragogy, Self-Directed, Experiential)\u003C/li>\n\u003Cli>Basic understanding of instructional design models (ADDIE, UbD, ARCS)\u003C/li>\n\u003Cli>Basic understanding of learning management system administration (Docebo, Articulate Rise)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Computer/Software/Application Proficiency:                                                   \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proficient in two or more ShipStation Global products and/or service offerings\u003C/li>\n\u003Cli>Intermediate Microsoft 365 proficiency\u003C/li>\n\u003Cli>Intermediate Confluence proficiency\u003C/li>\n\u003Cli>Intermediate Docebo/Articulate Rise proficiency\u003C/li>\n\u003Cli>Familiarity with Asana project management software\u003C/li>\n\u003Cli>Familiarity with video creation and editing software\u003C/li>\n\u003C/ul>\n\u003Cp>What do we offer?\u003C/p>\n\u003Cul>\n\u003Cli>🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.\u003C/li>\n\u003Cli>🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!\u003C/li>\n\u003Cli>🌅We offer 12 paid holidays for all of our US employees!\u003C/li>\n\u003Cli>💰401k employer matching program – because your future deserves a friendly boost!\u003C/li>\n\u003Cli>⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.\u003C/li>\n\u003Cli>🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.\u003C/li>\n\u003Cli>🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).\u003C/li>\n\u003Cli>🍽 Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.\u003C/li>\n\u003Cli>🏐Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. \u003C/li>\n\u003Cli>🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.\u003C/li>\n\u003Cli>🧠Employee Assistance Program. We offer up to 8 free mental health sessions. \u003C/li>\n\u003Cli>💪🏽We offer gym discounts to help you stay fit and healthy!\u003C/li>\n\u003Cli>📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. \u003C/li>\n\u003Cli>🔗 Employee Referral Program! We reward employees helping us find top talent!\u003C/li>\n\u003Cli>💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Additional Position Duties:\u003C/strong> (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)\u003C/p>\n\u003Cul>\n\u003Cli>Sit for prolonged periods of time\u003C/li>\n\u003Cli>Utilize wrist and hands for a prolonged period of time\u003C/li>\n\u003Cli>Walk short distances\u003C/li>\n\u003Cli>Stand for short periods\u003C/li>\n\u003Cli>Speaking and conversing with others\u003C/li>\n\u003Cli>Lift up to 25lbs without assistance up to chest height\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Equal Opportunity Employer/Veterans/Disabled\u003C/strong>\u003C/p>\n\u003Cp>If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.\u003C/p>","About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The Learning & Development Specialist for ShipStation Global Brands Support is a strategic and hands-on role responsible for designing, delivering, and continuously optimizing training programs that directly impact new hire performance, customer satisfaction (CSAT), and employee experience (eNPS). This role owns the onboarding lifecycle, supports trainer excellence, and drives training innovation to ensure a graduation rate of 75%+, CSAT of 90%, and eNPS of +35. Primary Objectives : Own the onboarding program lifecycle Maintain training content, videos and learning systems Develop trainers and ensure consistent delivery quality Analyze performance and feedback data to drive improvement Partner with Support and Ops stakeholders Enable employees through post-onboarding upskilling Drive recognition and engagement This position is hybrid (3 days per week in office; Tuesday - Thursday) and is located in Austin, TX. Approximately up to 15% expected travel to different cities, states, or countries to deliver learning programs or for professional development opportunities About the team The ShipStation Global CX Learning & Development Team fosters employee and customer growth by creating and managing learning programs aligned with organizational goals. This team handles employee and customer education, product release readiness, content development, knowledge management, and the design and implementation of the customer experience journey. What will you be doing? To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Position Duties ( typical monthly, weekly, daily tasks which support the primary objectives ): Onboarding Program Ownership Training Content, Video and Systems Trainer Development and QA Performance & Feedback Analytics Stakeholder Partnership Post-Onboarding Enablement Recognition and Engagement What are we looking for? 2 - 3 years of experience working in a customer-facing role 1 - 2 years of experience working within a SaaS organization What will make you stand out? Preferred Education and/or Experience 3–5 years in L&D, enablement, or support operations Experience with data reporting, LMS, and content design and video editing tools Proven success aligning training programs to performance metrics Strong facilitation and stakeholder management skills Team Member Success Factors: Communication - Speaks clearly and persuasively, Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Solution-Focused - Views a problem or challenge as an opportunity for learning; actively searches for solutions using all available resources Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Cost Consciousness with Quality Focus - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources; Understands how to balance cost consciousness with quality focus; Ensures quality of service and product at all levels. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Kaizen - Continually looks for ways to improve process, customer satisfaction, quality of product, personal achievement, team achievement, and company overall; Does not accept “status quo” as a default. The Tech Skills and Knowledge: Strong written and verbal communication skills, with the ability to explain complex concepts simply Ability to keep learners engaged and adapt training approach as needed Basic understanding of adult learning theories (Andragogy, Self-Directed, Experiential) Basic understanding of instructional design models (ADDIE, UbD, ARCS) Basic understanding of learning management system administration (Docebo, Articulate Rise) Computer/Software/Application Proficiency: Proficient in two or more ShipStation Global products and/or service offerings Intermediate Microsoft 365 proficiency Intermediate Confluence proficiency Intermediate Docebo/Articulate Rise proficiency Familiarity with Asana project management software Familiarity with video creation and editing software What do we offer? 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays. 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands! 🌅We offer 12 paid holidays for all of our US employees! 💰401k employer matching program – because your future deserves a friendly boost! ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements. 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events. 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…). 🍽 Indulge in weekly catered lunches at our office – a delicious perk to fuel your work. 🏐Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc. 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 💪🏽We offer gym discounts to help you stay fit and healthy! 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 🔗 Employee Referral Program! We reward employees helping us find top talent! 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.",1793324514000,"2026-10-30 02:45:11","2026-10-29T18:42:20-04:00",{"jsonldValid":17,"jsonld":27},{"id":109,"applyToken":110,"slug":111,"title":112,"companyname":113,"companylogo":114,"companyTagline":115,"companyIndustry":97,"city":116,"country":117,"applicantCountries":118,"applicantStates":119,"remote":17,"employmentType":120,"department":60,"content_html":121,"content_text":122,"years":23,"createdAt":123,"updatedAtISO":124,"postedAtISO":125,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":126,"isPaid":17,"schema":127},"746ea3872e41c32d5a7b3ba43dff42154d90f9caad604a36f090983f42e0ccdc","a7679211ffc996aa9f5157d50e9a0938462fbf000f0d331aff039757289399c1","senior-learning-and-development-business-partner-at-bosch-usa-d61f07e72a","Senior Learning & Development Business Partner","Bosch USA","https://cdn.jobboardwise.com/logo/bosch.us","Invented for life","Cluj, Jucu","Romania",[],[],[81],"\u003Ch2>Company Description\u003C/h2>\u003Cp>\u003Cem>\u003Cstrong>About Bosch Cluj Plant\u003C/strong>\u003C/em>\u003Cbr>\nFor over a decade, the Bosch Cluj Plant has become a strategic hub for innovation and production, making a significant impact on the technological landscape in Romania. Through our constant commitment to excellence in quality and innovation, we develop a diverse range of modern products for the mobility industry, focusing on delivering cutting-edge solutions to our international customers. Inspired by passion for technology, we have consistently evolved, solidifying our position as the most desired employer in Cluj for the engineering and business candidates. We pay special attention to the development of our community, inspiring future generations and governing our impact on the environment.\u003C/p>\u003Cp>Our promise to our colleagues is rock-solid: we grow together,we enjoy our work, and inspire each other. Join us and see the difference. \u003Cstrong>Work LikeABosch\u003C/strong>\u003C/p>\n\u003Ch2>Job Description\u003C/h2>\u003Cp>\u003Cu>\u003Cem>\u003Cstrong>Purpose of the Role\u003C/strong>\u003C/em>\u003C/u>\u003C/p>\u003Cp>Act as a strategic partner for assigned departments, supporting leaders and associates throughout the full competence and learning lifecycle. Drive competence development, leadership capability, learning culture, and training governance to ensure business needs are translated into impactful development solutions.\u003C/p>\u003Cp>\u003Cstrong>Main Responsibilities\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Act as strategic Learning & Development partner for assigned departments and leadership teams.\u003C/li>\u003Cli>Partner with managers to identify competence gaps and define development strategies and learning interventions.\u003C/li>\u003Cli>\u003Cstrong>Design, develop, implement and continuously improve leadership development programs for current and future leaders across the organization.\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Facilitate leadership workshops, learning journeys, assessment activities and development initiatives for people leaders.\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Consult leaders on leadership requirements, development pathways, team effectiveness, coaching, feedback and people development practices.\u003C/strong>\u003C/li>\u003Cli>Support competence management, learning governance, learning plans and On-the-Job Training (OJT) processes.\u003C/li>\u003Cli>Lead Learning & Development projects and organizational development initiatives aligned with business priorities.\u003C/li>\u003Cli>Promote a learning culture through coaching, feedback, growth mindset and capability-building initiatives.\u003C/li>\u003Cli>Manage stakeholder relationships and collaborate with internal and external learning providers.\u003C/li>\u003C/ul>\n\u003Ch2>Qualifications\u003C/h2>\u003Cul>\u003Cli>5+ years of experience in Learning & Development, Organization Development, Talent Development or HR Business Partnering.\u003C/li>\u003Cli>\u003Cstrong>Proven experience designing and delivering leadership development programs and workshops.\u003C/strong>\u003C/li>\u003Cli>Strong facilitation, consulting and stakeholder management skills.\u003C/li>\u003Cli>Experience working with senior managers and leadership teams.\u003C/li>\u003Cli>Experience in project management and learning solution design.\u003C/li>\u003C/ul>","Company Description About Bosch Cluj Plant For over a decade, the Bosch Cluj Plant has become a strategic hub for innovation and production, making a significant impact on the technological landscape in Romania. Through our constant commitment to excellence in quality and innovation, we develop a diverse range of modern products for the mobility industry, focusing on delivering cutting-edge solutions to our international customers. Inspired by passion for technology, we have consistently evolved, solidifying our position as the most desired employer in Cluj for the engineering and business candidates. We pay special attention to the development of our community, inspiring future generations and governing our impact on the environment. Our promise to our colleagues is rock-solid: we grow together,we enjoy our work, and inspire each other. Join us and see the difference. Work LikeABosch Job Description Purpose of the Role Act as a strategic partner for assigned departments, supporting leaders and associates throughout the full competence and learning lifecycle. Drive competence development, leadership capability, learning culture, and training governance to ensure business needs are translated into impactful development solutions. Main Responsibilities Act as strategic Learning & Development partner for assigned departments and leadership teams. Partner with managers to identify competence gaps and define development strategies and learning interventions. Design, develop, implement and continuously improve leadership development programs for current and future leaders across the organization. Facilitate leadership workshops, learning journeys, assessment activities and development initiatives for people leaders. Consult leaders on leadership requirements, development pathways, team effectiveness, coaching, feedback and people development practices. Support competence management, learning governance, learning plans and On-the-Job Training (OJT) processes. Lead Learning & Development projects and organizational development initiatives aligned with business priorities. Promote a learning culture through coaching, feedback, growth mindset and capability-building initiatives. Manage stakeholder relationships and collaborate with internal and external learning providers. Qualifications 5+ years of experience in Learning & Development, Organization Development, Talent Development or HR Business Partnering. Proven experience designing and delivering leadership development programs and workshops. Strong facilitation, consulting and stakeholder management skills. Experience working with senior managers and leadership teams. Experience in project management and learning solution design.",1793313813000,"2026-10-29 23:49:39","2026-10-29T11:43:13.805Z","RON",{"jsonldValid":17,"jsonld":27},{"id":129,"applyToken":130,"slug":131,"title":132,"companyname":133,"companylogo":27,"city":134,"country":14,"applicantCountries":135,"applicantStates":136,"remote":28,"employmentType":137,"department":60,"content_html":138,"content_text":139,"years":23,"createdAt":140,"updatedAtISO":124,"postedAtISO":141,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":31,"isPaid":17,"schema":142},"bb9cdda4cb6596922b87e6f531fcef9265d64b12be42359f070a879d1f980d38","8bdf700f2c3f40514b6320286c69dbf8498fc533771f837c03edd013beaeefa5","cs-learning-designer-at-brilliant-org-1c0c4b5740","CS Learning Designer","brilliant.org","NYC",[],[],[81],"\u003Cp>\u003Cstrong>About Brilliant\u003C/strong>\u003C/p>\n\n\u003Cp>Brilliant is creating a world of better problem solvers. We deliver learning that's interactive, adaptive, and fun – at scale. You can learn more about our approach, learners, and method on our about page. \u003C/p>\n\n\u003Cp>We have always prioritized building a real, healthy business, and we make hires very selectively and intentionally. We serve hundreds of thousands of paid subscribers, and want you to help us serve millions.\u003C/p>\n\n\u003Cp>In our day-to-day, we value adventure, excellence, generosity, and candor. We are optimists in the face of uncertainty, we take pride in our work, we go the extra mile for each other, and we tell it like it is (the good and the bad). We’re here to do the best work of our lives together. \u003C/p>\n\n\u003Cp>We believe that real-time collaboration and human connection are necessary ingredients in building a high-velocity, high-trust team. We maintain core hours (9:30am - 2:30pm Pacific) when everyone is online, regardless of timezone. About half of us are located near our hubs in SF and NYC.\u003C/p>\n\n\u003Cp>In addition to what’s below, you can see all open roles and learn more about our culture on our careers page.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\n\u003Cp>CS Learning Designers at Brilliant design interactive learning games to teach programming and algorithmic thinking. We’re hiring exceptional learning designers who can teach computer science concepts creatively using Python, as well as brainstorm new interactive experiences that bring the principles of algorithm design to life.\u003C/p>\n\n\u003Cp>You will work in a small, nimble team to redefine the future of education. We especially encourage applicants with a strong background in computer science education to apply.\u003C/p>\n\n\u003Cp>You will use your pedagogical instincts and taste to expand Brilliant’s library of CS learning games and achieve the best possible outcomes for our learners and our business. You will be joining a passionate and experienced team of entrepreneurial-minded people who are working to make a meaningful impact on the world.\u003C/p>\n\n\u003Cp>To be considered for this role, please include your best example(s) of how you've taught computer science concepts interactively online.\u003C/p>\u003Cbr>\u003Ch2>Responsibilities\u003C/h2>\u003Cli>Develop hands-on programming courses to teach CS concepts using Brilliant’s Python learning game.\u003C/li>\n\u003Cli>Design new learning games — visual, puzzle-driven experiences that teach foundational principles in algorithms, data structures, and computational thinking.\u003C/li>\n\u003Cli>Decompose complex computer science ideas (e.g., recursion, backtracking, dynamic programming) into approachable, well-sequenced steps that empower learners to reason from first principles.\u003C/li>\n\u003Cli>Design content that is clear, creative, and intuitive — using interactivity to help learners build confidence and mastery.\u003C/li>\n\u003Cli>Build immersive, interactive learning experiences that guide learners along problem-solving journeys.\u003C/li>\n\u003Cli>Collaborate with product, design, and engineering teams to imagine and create new interactive features, visuals, and mechanics that elevate the learning experience on both computers and phones.\u003C/li>\u003Cbr>\u003Ch2>You\u003C/h2>\u003Cli>Have an undergraduate degree or above in a STEM field, and you’ve developed a strong grounding through research or teaching that extends beyond traditional curricula.\u003C/li>\n\u003Cli>You have used AI agents extensively for coding, and have an opinionated stance on what core concepts are important to teach in the world of agentic coding.\u003C/li>\n\u003Cli>Have a knack for teaching complex topics using a progression of clear, simple, hands-on steps.\u003C/li>\n\u003Cli>You have experience with building or using interactivity to motivate, engage, and challenge learners, including in asynchronous contexts.\u003C/li>\n\u003Cli>Have a way with words, especially when communicating challenging concepts, and your writing skills (in English) are top notch.\u003C/li>\n\u003Cli>Are great at context switching and prioritizing among a large workload.\u003C/li>\n\u003Cli>Have an openness to change and a willingness to experiment with formats and platforms.\u003C/li>\n\u003Cli>Are not afraid to jump into any aspect of a project to fill a vacuum, no matter how big or small.\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Compensation and Benefits\u003C/strong>\u003C/p>\n\n\u003Cp>We use a systematic compensation framework: salary scales are set each year for each job vertical, managers level folks on their team, and those levels are mapped directly to our compensation scales. A location-based adjustment is applied outside of SF and NYC (typically 5-10%) - feel free to ask us about your location!\u003C/p>\n\n\u003Cp>Given the systematic approach, we always make First and Best offers - there is no negotiation (for new hires nor our existing teammates). This ensures people are paid based on their expected contribution, not their negotiation skills.\u003C/p>\n\n\u003Cp>We offer top-notch health care plans, with 100% of the premiums covered for medical, dental, and vision for employees.\u003C/p>\n\n\u003Cp>We offer flexible PTO, with a norm of taking off about 6 weeks per year (including federal holidays). We also provide home office equipment, a professional development stipend, and free food at our offices.\u003C/p>\n\n\u003Cp>\u003Cstrong>Our CCPA Privacy Notice can be found \u003C/strong>here\u003Cstrong>.\u003C/strong>\u003C/p>\n\n\u003Cbr>\u003Cp>Plus stock options.\u003C/p>","About Brilliant Brilliant is creating a world of better problem solvers. We deliver learning that's interactive, adaptive, and fun – at scale. You can learn more about our approach, learners, and method on our about page. We have always prioritized building a real, healthy business, and we make hires very selectively and intentionally. We serve hundreds of thousands of paid subscribers, and want you to help us serve millions. In our day-to-day, we value adventure, excellence, generosity, and candor. We are optimists in the face of uncertainty, we take pride in our work, we go the extra mile for each other, and we tell it like it is (the good and the bad). We’re here to do the best work of our lives together. We believe that real-time collaboration and human connection are necessary ingredients in building a high-velocity, high-trust team. We maintain core hours (9:30am - 2:30pm Pacific) when everyone is online, regardless of timezone. About half of us are located near our hubs in SF and NYC. In addition to what’s below, you can see all open roles and learn more about our culture on our careers page. The Role CS Learning Designers at Brilliant design interactive learning games to teach programming and algorithmic thinking. We’re hiring exceptional learning designers who can teach computer science concepts creatively using Python, as well as brainstorm new interactive experiences that bring the principles of algorithm design to life. You will work in a small, nimble team to redefine the future of education. We especially encourage applicants with a strong background in computer science education to apply. You will use your pedagogical instincts and taste to expand Brilliant’s library of CS learning games and achieve the best possible outcomes for our learners and our business. You will be joining a passionate and experienced team of entrepreneurial-minded people who are working to make a meaningful impact on the world. To be considered for this role, please include your best example(s) of how you've taught computer science concepts interactively online. Responsibilities Develop hands-on programming courses to teach CS concepts using Brilliant’s Python learning game. Design new learning games — visual, puzzle-driven experiences that teach foundational principles in algorithms, data structures, and computational thinking. Decompose complex computer science ideas (e.g., recursion, backtracking, dynamic programming) into approachable, well-sequenced steps that empower learners to reason from first principles. Design content that is clear, creative, and intuitive — using interactivity to help learners build confidence and mastery. Build immersive, interactive learning experiences that guide learners along problem-solving journeys. Collaborate with product, design, and engineering teams to imagine and create new interactive features, visuals, and mechanics that elevate the learning experience on both computers and phones. You Have an undergraduate degree or above in a STEM field, and you’ve developed a strong grounding through research or teaching that extends beyond traditional curricula. You have used AI agents extensively for coding, and have an opinionated stance on what core concepts are important to teach in the world of agentic coding. Have a knack for teaching complex topics using a progression of clear, simple, hands-on steps. You have experience with building or using interactivity to motivate, engage, and challenge learners, including in asynchronous contexts. Have a way with words, especially when communicating challenging concepts, and your writing skills (in English) are top notch. Are great at context switching and prioritizing among a large workload. Have an openness to change and a willingness to experiment with formats and platforms. Are not afraid to jump into any aspect of a project to fill a vacuum, no matter how big or small. Compensation and Benefits We use a systematic compensation framework: salary scales are set each year for each job vertical, managers level folks on their team, and those levels are mapped directly to our compensation scales. A location-based adjustment is applied outside of SF and NYC (typically 5-10%) - feel free to ask us about your location! Given the systematic approach, we always make First and Best offers - there is no negotiation (for new hires nor our existing teammates). This ensures people are paid based on their expected contribution, not their negotiation skills. We offer top-notch health care plans, with 100% of the premiums covered for medical, dental, and vision for employees. We offer flexible PTO, with a norm of taking off about 6 weeks per year (including federal holidays). We also provide home office equipment, a professional development stipend, and free food at our offices. Our CCPA Privacy Notice can be found here . Plus stock options.",1793313811000,"2026-10-29T16:31:23.391Z",{"jsonldValid":17,"jsonld":27},1793554262959]