[{"data":1,"prerenderedAt":120},["ShallowReactive",2],{"$f4T_rWkRbF8ZUDCwe9i2H3WhDkCTzyRCNyRPeHKg-wj0":3,"$fx4tQVEWwzLpz6jD_xzDLcNuZEOk3RXDHZKPS-DE3hJo":28},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"city":11,"country":10,"applicantCountries":12,"applicantStates":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"validThroughISO":10,"active":14,"hasSalary":14,"salaryMin":24,"salaryMax":24,"currency":25,"isPaid":26,"schema":27},"48d885b4ba4a43734e4f57ebe4c124b17b2f550ebac8695638b2e8414b4906ef","aeccce5aa7dbacae2774ae216f3708d500d186c07dd1133a9c48aa1f8bab313e","lead-learning-experience-designer-europe-apac-middle-east-30-at-general-assembly-2552263bd6","Lead Learning Experience Designer - Europe, APAC, Middle East (30 hours/week)","general assembly","","Remote",[],[],true,[16],"Part-time","Other","\u003Cp>\u003Cstrong>Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.\u003C/strong> \u003C/p>\u003Cp>As a Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.\u003C/p>\n\u003Cp>You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.  \u003C/p>\n\u003Cp>While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.\u003C/p>\n\u003Cp>You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.\u003C/p>\n\u003Cp>\u003Cstrong>Terms and Details:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>This is a flexible, \u003Cstrong>contractor\u003C/strong> position on a 2 or 3 month term\u003C/li>\n\u003Cli>We would expect someone to provide 30 hours per week when on a project\u003C/li>\n\u003Cli>This role will be 100% remote\u003C/li>\n\u003Cli>For US Candidates: Pay is between $45 and $55 USD per hour\u003C/li>\n\u003Cli>For European Candidates: Pay is between €23 and €35 Euros per hour\u003C/li>\n\u003Cli>For South Asian Candidates: Pay is between $15 and $25 USD per hour\u003C/li>\n\u003Cli>For APAC Candidates: Pay is between $20 and $38 USD per hour\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>Program Ownership & Discovery\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Serve as the Lead Learning Experience Designer for GA programs that may include AI, emerging technology, digital transformation, technical skills, leadership, role-based application, or workplace productivity components.\u003C/li>\n\u003Cli>Own the complete Client-facing Design Process; requirements gathering, learning outcomes, project timelines, scope, resourcing, development plans, and content quality from discovery through delivery.\u003C/li>\n\u003Cli>Partner with sales, product, client success, solutions, and delivery teams to identify client and learner needs and translate those needs into practical learning solutions.\u003C/li>\n\u003Cli>Support pre-sales and client conversations by helping define skill needs, learner personas, program objectives, audience readiness, and recommended learning pathways.\u003C/li>\n\u003Cli>Evaluate the tools, workflows, use cases, and workplace contexts most relevant to a client or learner audience, including AI tools where relevant, and determine how they should be represented in the learning experience.\u003C/li>\n\u003Cli>Define clear learning outcomes that move learners from awareness to practical application, workflow improvement, productivity gains, behavior change, and responsible technology use.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Applied Learning Design & AI-Enabled Development\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Design and develop practical, instructor-led learning experiences for learners at varying levels of expertise, including programs where AI tools, workflows, or emerging technologies are central to the learner outcome.\u003C/li>\n\u003Cli>Create instructor-led training materials, including slides, hands-on labs, case studies, simulations, assessments, facilitator guides, learner workbooks, and practical workplace exercises.\u003C/li>\n\u003Cli>Build learning experiences that help learners actively apply new skills in realistic workplace contexts, including the use of AI tools and platforms where relevant.\u003C/li>\n\u003Cli>Design hands-on activities using current workplace and AI tools, such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, Midjourney, NotebookLM, or other tools relevant to enterprise learning.\u003C/li>\n\u003Cli>Translate complex or technical concepts into structured, accessible, and engaging learning experiences in partnership with subject matter experts.\u003C/li>\n\u003Cli>Curate, contextualize, and update content to reflect emerging industry trends, new tool capabilities, evolving best practices, accessibility expectations, and responsible use considerations.\u003C/li>\n\u003Cli>Design structured learning pathways across levels of proficiency, including AI literacy, role-based application, technical skill development, workflow redesign, responsible technology use, and advanced concepts where appropriate.\u003C/li>\n\u003Cli>Develop practical, interactive exercises such as tool walkthroughs, prompt refinement activities, workflow mapping, use case development, ethical decision-making scenarios, productivity tasks, coding challenges, technical labs, or real-world business simulations.\u003C/li>\n\u003Cli>Ensure learning experiences are grounded in adult learning principles, learning science, accessibility, measurable learner outcomes, and practical transfer to the workplace.\u003C/li>\n\u003Cli>Follow GA’s design and development standards, best practices, templates, QA processes, and productization expectations for core and customized curriculum.\u003C/li>\n\u003Cli>Create, execute, and own the quality of project and program development timelines, deliverables, and required resources.\u003C/li>\n\u003Cli>Onboard and project manage all resources required for program development, including SMEs, other LEDs or instructional designers, assessment specialists, instructors, vendors, contractors, and freelancers.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Delivery & Instructor Enablement\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Develop instructor enablement materials to support live classroom training delivery, including facilitator guides, run-of-show documents, learner workbooks, real-world case studies, tool setup instructions, troubleshooting guidance, and activity facilitation notes.\u003C/li>\n\u003Cli>Provide guidance to instructors on best practices for applied, interactive learning, including live tool demonstrations, coaching, discussion facilitation, learner support, applied exercises, and technology-supported problem solving.\u003C/li>\n\u003Cli>Work closely with instructors, learning facilitators, and client teams to tailor learning programs for diverse audiences, including enterprise clients, startups, government organizations, technical teams, business leaders, and cross-functional employee populations.\u003C/li>\n\u003Cli>Ensure instructors are equipped to deliver learning experiences confidently, accurately, consistently, and in alignment with GA’s instructional standards.\u003C/li>\n\u003Cli>Collect, synthesize, and analyze data on learning impact to support continuous improvement, content refinement, learner outcomes, and program updates.\u003C/li>\n\u003Cli>Where applicable, work with translation vendors and localization partners to adapt learning experiences for global audiences.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Productization\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Lead conversations and workflows with product management and learning systems design teams to standardize reusable GA learning patterns, components, activities, templates, and program structures.\u003C/li>\n\u003Cli>Contribute to the development of a scalable library of reusable GA learning components, including program structures, activities, assessments, facilitator resources, client-ready assets, and AI-enabled learning patterns where relevant.\u003C/li>\n\u003Cli>Identify which custom learning materials can be converted into reusable product components or repeatable delivery models.\u003C/li>\n\u003Cli>Support the evolution of GA’s learning portfolio by identifying emerging client needs, market shifts, tool trends, and opportunities for new or improved learning products.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Qualifications:\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years of experience in instructional design, learning experience design, curriculum design, or a related field, with significant experience creating instructor-led training content.\u003C/li>\n\u003Cli>Demonstrated ability to design high-quality learning experiences for enterprise, professional, technical, or workplace audiences.\u003C/li>\n\u003Cli>Strong experience creating practical, outcome-driven learning materials, including slides, facilitator guides, activities, assessments, case studies, labs, simulations, and learner resources.\u003C/li>\n\u003Cli>Experience managing clients, stakeholders, SMEs, instructors, vendors, or cross-functional partners through a content development process.\u003C/li>\n\u003Cli>Strong understanding of instructional design methodologies, including Bloom’s Taxonomy, ADDIE, experiential learning, practice-based learning, and adult learning principles.\u003C/li>\n\u003Cli>Ability to design for both technical and non-technical audiences, including leaders, business teams, functional teams, and technical practitioners.\u003C/li>\n\u003Cli>Hands-on fluency with current AI tools and the ability to use those tools to design, prototype, evaluate, and improve learning experiences.\u003C/li>\n\u003Cli>Demonstrated experience designing learning experiences related to AI, emerging technology, data, digital transformation, technical skills, or workplace technology adoption.\u003C/li>\n\u003Cli>Strong working knowledge of AI concepts, including generative AI, large language models, prompt engineering, machine learning, AI agents, ethical AI, responsible use, and enterprise AI adoption.\u003C/li>\n\u003Cli>Experience designing practical, hands-on learning activities that may include AI tools, labs, case studies, simulations, workflow exercises, or tool-based practice.\u003C/li>\n\u003Cli>Experience collaborating with subject matter experts to translate complex concepts into structured, engaging, and accessible learning experiences.\u003C/li>\n\u003Cli>Familiarity with LMS platforms, content management systems, and authoring tools.\u003C/li>\n\u003Cli>Willingness to flex your schedule to join meetings across time zones, particularly in the United States, Europe, the Middle East, and Asia.\u003C/li>\n\u003Cli>Thrives in fast-paced, dynamic environments where priorities, tools, and client needs evolve quickly.\u003C/li>\n\u003Cli>Passionate about helping diverse learners build practical, future-facing skills for the changing world of work.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Nice to Have:\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Technical proficiency in AI, data science, or coding, including Python, APIs, TensorFlow, PyTorch, or similar frameworks.\u003C/li>\n\u003Cli>Experience using GitHub or other technical collaboration tools.\u003C/li>\n\u003Cli>Experience designing AI training labs, coding exercises, model-building workshops, or real-world AI case studies.\u003C/li>\n\u003Cli>Familiarity with virtual machines, cloud-based labs, sandbox environments, or technical learning environments.\u003C/li>\n\u003Cli>Experience integrating AI-driven personalization, adaptive learning, or AI-supported learner practice into course design.\u003C/li>\n\u003Cli>Experience designing enterprise AI adoption programs, leadership AI programs, role-based AI academies, technical academies, digital transformation programs, or role-based learning journeys.\u003C/li>\n\u003Cli>Experience creating learning experiences for tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, NotebookLM, Midjourney, or similar platforms.\u003C/li>\n\u003C/ul>\u003Cp>Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.\u003C/p>\n\u003Cp>United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.\u003C/p>","Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education. GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future. As a Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies. You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations. While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards. You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application. Terms and Details: This is a flexible, contractor position on a 2 or 3 month term We would expect someone to provide 30 hours per week when on a project This role will be 100% remote For US Candidates: Pay is between $45 and $55 USD per hour For European Candidates: Pay is between €23 and €35 Euros per hour For South Asian Candidates: Pay is between $15 and $25 USD per hour For APAC Candidates: Pay is between $20 and $38 USD per hour Key Responsibilities: Program Ownership & Discovery Serve as the Lead Learning Experience Designer for GA programs that may include AI, emerging technology, digital transformation, technical skills, leadership, role-based application, or workplace productivity components. Own the complete Client-facing Design Process; requirements gathering, learning outcomes, project timelines, scope, resourcing, development plans, and content quality from discovery through delivery. Partner with sales, product, client success, solutions, and delivery teams to identify client and learner needs and translate those needs into practical learning solutions. Support pre-sales and client conversations by helping define skill needs, learner personas, program objectives, audience readiness, and recommended learning pathways. Evaluate the tools, workflows, use cases, and workplace contexts most relevant to a client or learner audience, including AI tools where relevant, and determine how they should be represented in the learning experience. Define clear learning outcomes that move learners from awareness to practical application, workflow improvement, productivity gains, behavior change, and responsible technology use. Applied Learning Design & AI-Enabled Development Design and develop practical, instructor-led learning experiences for learners at varying levels of expertise, including programs where AI tools, workflows, or emerging technologies are central to the learner outcome. Create instructor-led training materials, including slides, hands-on labs, case studies, simulations, assessments, facilitator guides, learner workbooks, and practical workplace exercises. Build learning experiences that help learners actively apply new skills in realistic workplace contexts, including the use of AI tools and platforms where relevant. Design hands-on activities using current workplace and AI tools, such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, Midjourney, NotebookLM, or other tools relevant to enterprise learning. Translate complex or technical concepts into structured, accessible, and engaging learning experiences in partnership with subject matter experts. Curate, contextualize, and update content to reflect emerging industry trends, new tool capabilities, evolving best practices, accessibility expectations, and responsible use considerations. Design structured learning pathways across levels of proficiency, including AI literacy, role-based application, technical skill development, workflow redesign, responsible technology use, and advanced concepts where appropriate. Develop practical, interactive exercises such as tool walkthroughs, prompt refinement activities, workflow mapping, use case development, ethical decision-making scenarios, productivity tasks, coding challenges, technical labs, or real-world business simulations. Ensure learning experiences are grounded in adult learning principles, learning science, accessibility, measurable learner outcomes, and practical transfer to the workplace. Follow GA’s design and development standards, best practices, templates, QA processes, and productization expectations for core and customized curriculum. Create, execute, and own the quality of project and program development timelines, deliverables, and required resources. Onboard and project manage all resources required for program development, including SMEs, other LEDs or instructional designers, assessment specialists, instructors, vendors, contractors, and freelancers. Delivery & Instructor Enablement Develop instructor enablement materials to support live classroom training delivery, including facilitator guides, run-of-show documents, learner workbooks, real-world case studies, tool setup instructions, troubleshooting guidance, and activity facilitation notes. Provide guidance to instructors on best practices for applied, interactive learning, including live tool demonstrations, coaching, discussion facilitation, learner support, applied exercises, and technology-supported problem solving. Work closely with instructors, learning facilitators, and client teams to tailor learning programs for diverse audiences, including enterprise clients, startups, government organizations, technical teams, business leaders, and cross-functional employee populations. Ensure instructors are equipped to deliver learning experiences confidently, accurately, consistently, and in alignment with GA’s instructional standards. Collect, synthesize, and analyze data on learning impact to support continuous improvement, content refinement, learner outcomes, and program updates. Where applicable, work with translation vendors and localization partners to adapt learning experiences for global audiences. Productization Lead conversations and workflows with product management and learning systems design teams to standardize reusable GA learning patterns, components, activities, templates, and program structures. Contribute to the development of a scalable library of reusable GA learning components, including program structures, activities, assessments, facilitator resources, client-ready assets, and AI-enabled learning patterns where relevant. Identify which custom learning materials can be converted into reusable product components or repeatable delivery models. Support the evolution of GA’s learning portfolio by identifying emerging client needs, market shifts, tool trends, and opportunities for new or improved learning products. Qualifications: 5+ years of experience in instructional design, learning experience design, curriculum design, or a related field, with significant experience creating instructor-led training content. Demonstrated ability to design high-quality learning experiences for enterprise, professional, technical, or workplace audiences. Strong experience creating practical, outcome-driven learning materials, including slides, facilitator guides, activities, assessments, case studies, labs, simulations, and learner resources. Experience managing clients, stakeholders, SMEs, instructors, vendors, or cross-functional partners through a content development process. Strong understanding of instructional design methodologies, including Bloom’s Taxonomy, ADDIE, experiential learning, practice-based learning, and adult learning principles. Ability to design for both technical and non-technical audiences, including leaders, business teams, functional teams, and technical practitioners. Hands-on fluency with current AI tools and the ability to use those tools to design, prototype, evaluate, and improve learning experiences. Demonstrated experience designing learning experiences related to AI, emerging technology, data, digital transformation, technical skills, or workplace technology adoption. Strong working knowledge of AI concepts, including generative AI, large language models, prompt engineering, machine learning, AI agents, ethical AI, responsible use, and enterprise AI adoption. Experience designing practical, hands-on learning activities that may include AI tools, labs, case studies, simulations, workflow exercises, or tool-based practice. Experience collaborating with subject matter experts to translate complex concepts into structured, engaging, and accessible learning experiences. Familiarity with LMS platforms, content management systems, and authoring tools. Willingness to flex your schedule to join meetings across time zones, particularly in the United States, Europe, the Middle East, and Asia. Thrives in fast-paced, dynamic environments where priorities, tools, and client needs evolve quickly. Passionate about helping diverse learners build practical, future-facing skills for the changing world of work. Nice to Have: Technical proficiency in AI, data science, or coding, including Python, APIs, TensorFlow, PyTorch, or similar frameworks. Experience using GitHub or other technical collaboration tools. Experience designing AI training labs, coding exercises, model-building workshops, or real-world AI case studies. Familiarity with virtual machines, cloud-based labs, sandbox environments, or technical learning environments. Experience integrating AI-driven personalization, adaptive learning, or AI-supported learner practice into course design. Experience designing enterprise AI adoption programs, leadership AI programs, role-based AI academies, technical academies, digital transformation programs, or role-based learning journeys. Experience creating learning experiences for tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, NotebookLM, Midjourney, or similar platforms. Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries. United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.",0,1791503426000,"2026-10-09 01:55:16","2026-10-08T18:49:33-04:00",45,"USD",false,{"jsonldValid":26,"jsonld":10},{"jobs":29},[30,47,59,69,85,99],{"id":31,"applyToken":32,"slug":33,"title":34,"companyname":9,"companylogo":10,"city":35,"country":36,"applicantCountries":37,"applicantStates":38,"remote":14,"employmentType":39,"department":17,"content_html":40,"content_text":41,"years":20,"createdAt":42,"updatedAtISO":43,"postedAtISO":44,"validThroughISO":10,"active":14,"hasSalary":14,"salaryMin":24,"salaryMax":24,"currency":45,"isPaid":26,"schema":46},"d0f0cc60053081b598edd50c6f24b3bf9af9517787017b6f9bbb2e140b420360","60aff459b302317d431ea727ebe898358768b49b7b98cc8b3beff4a06b65a66f","technical-lead-learning-experience-designer-u-k-30-hours-wee-at-general-assembly-2b1050b448","Technical Lead Learning Experience Designer - U.K. (30 hours/week)","U.K. Remote","United Kingdom",[],[],[16],"\u003Cp>\u003Cstrong>Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.\u003C/strong> \u003C/p>\u003Cp>*\u003Cem>We are seeking an experienced \u003Cstrong>Technical Lead Learning Experience Designer\u003C/strong> with a proven track record of developing technical education and capability-building programs across domains such as Software Engineering, Data Science, DevOps, and MLOps, etc.\u003C/em>*\u003C/p>\n\u003Cp>As a Technical Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies.\u003C/p>\n\u003Cp>You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations.  \u003C/p>\n\u003Cp>While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards.\u003C/p>\n\u003Cp>You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application.\u003C/p>\n\u003Cp>\u003Cstrong>Terms and Details:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>This is a flexible, \u003Cstrong>contractor\u003C/strong> position on a 2 or 3 month term\u003C/li>\n\u003Cli>We would expect someone to provide 30 hours per week when on a project\u003C/li>\n\u003Cli>This role will be 100% remote\u003C/li>\n\u003Cli>For US Candidates: Pay is between $45 and $55 USD per hour\u003C/li>\n\u003Cli>For European Candidates: Pay is between €23 and €35 Euros per hour\u003C/li>\n\u003Cli>For South Asian Candidates: Pay is between $15 and $25 USD per hour\u003C/li>\n\u003Cli>For APAC Candidates: Pay is between $20 and $38 USD per hour\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cem>Program Ownership & Discovery\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Serve as the Lead Learning Experience Designer for GA programs that may include AI, emerging technology, digital transformation, technical skills, leadership, role-based application, or workplace productivity components.\u003C/li>\n\u003Cli>Own the complete Client-facing Design Process; requirements gathering, learning outcomes, project timelines, scope, resourcing, development plans, and content quality from discovery through delivery.\u003C/li>\n\u003Cli>Partner with sales, product, client success, solutions, and delivery teams to identify client and learner needs and translate those needs into practical learning solutions.\u003C/li>\n\u003Cli>Support pre-sales and client conversations by helping define skill needs, learner personas, program objectives, audience readiness, and recommended learning pathways.\u003C/li>\n\u003Cli>Evaluate the tools, workflows, use cases, and workplace contexts most relevant to a client or learner audience, including AI tools where relevant, and determine how they should be represented in the learning experience.\u003C/li>\n\u003Cli>Define clear learning outcomes that move learners from awareness to practical application, workflow improvement, productivity gains, behavior change, and responsible technology use.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Applied Learning Design & AI-Enabled Development\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Design and develop practical, instructor-led learning experiences for learners at varying levels of expertise, including programs where AI tools, workflows, or emerging technologies are central to the learner outcome.\u003C/li>\n\u003Cli>Create instructor-led training materials, including slides, hands-on labs, case studies, simulations, assessments, facilitator guides, learner workbooks, and practical workplace exercises.\u003C/li>\n\u003Cli>Build learning experiences that help learners actively apply new skills in realistic workplace contexts, including the use of AI tools and platforms where relevant.\u003C/li>\n\u003Cli>Design hands-on activities using current workplace and AI tools, such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, Midjourney, NotebookLM, or other tools relevant to enterprise learning.\u003C/li>\n\u003Cli>Translate complex or technical concepts into structured, accessible, and engaging learning experiences in partnership with subject matter experts.\u003C/li>\n\u003Cli>Curate, contextualize, and update content to reflect emerging industry trends, new tool capabilities, evolving best practices, accessibility expectations, and responsible use considerations.\u003C/li>\n\u003Cli>Design structured learning pathways across levels of proficiency, including AI literacy, role-based application, technical skill development, workflow redesign, responsible technology use, and advanced concepts where appropriate.\u003C/li>\n\u003Cli>Develop practical, interactive exercises such as tool walkthroughs, prompt refinement activities, workflow mapping, use case development, ethical decision-making scenarios, productivity tasks, coding challenges, technical labs, or real-world business simulations.\u003C/li>\n\u003Cli>Ensure learning experiences are grounded in adult learning principles, learning science, accessibility, measurable learner outcomes, and practical transfer to the workplace.\u003C/li>\n\u003Cli>Follow GA’s design and development standards, best practices, templates, QA processes, and productization expectations for core and customized curriculum.\u003C/li>\n\u003Cli>Create, execute, and own the quality of project and program development timelines, deliverables, and required resources.\u003C/li>\n\u003Cli>Onboard and project manage all resources required for program development, including SMEs, other LEDs or instructional designers, assessment specialists, instructors, vendors, contractors, and freelancers.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Delivery & Instructor Enablement\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Develop instructor enablement materials to support live classroom training delivery, including facilitator guides, run-of-show documents, learner workbooks, real-world case studies, tool setup instructions, troubleshooting guidance, and activity facilitation notes.\u003C/li>\n\u003Cli>Provide guidance to instructors on best practices for applied, interactive learning, including live tool demonstrations, coaching, discussion facilitation, learner support, applied exercises, and technology-supported problem solving.\u003C/li>\n\u003Cli>Work closely with instructors, learning facilitators, and client teams to tailor learning programs for diverse audiences, including enterprise clients, startups, government organizations, technical teams, business leaders, and cross-functional employee populations.\u003C/li>\n\u003Cli>Ensure instructors are equipped to deliver learning experiences confidently, accurately, consistently, and in alignment with GA’s instructional standards.\u003C/li>\n\u003Cli>Collect, synthesize, and analyze data on learning impact to support continuous improvement, content refinement, learner outcomes, and program updates.\u003C/li>\n\u003Cli>Where applicable, work with translation vendors and localization partners to adapt learning experiences for global audiences.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Productization\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Lead conversations and workflows with product management and learning systems design teams to standardize reusable GA learning patterns, components, activities, templates, and program structures.\u003C/li>\n\u003Cli>Contribute to the development of a scalable library of reusable GA learning components, including program structures, activities, assessments, facilitator resources, client-ready assets, and AI-enabled learning patterns where relevant.\u003C/li>\n\u003Cli>Identify which custom learning materials can be converted into reusable product components or repeatable delivery models.\u003C/li>\n\u003Cli>Support the evolution of GA’s learning portfolio by identifying emerging client needs, market shifts, tool trends, and opportunities for new or improved learning products.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Qualifications:\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years of experience in instructional design, learning experience design, curriculum design, or a related field, with significant experience creating instructor-led training content.\u003C/li>\n\u003Cli>Demonstrated ability to design high-quality learning experiences for enterprise, professional, technical, or workplace audiences.\u003C/li>\n\u003Cli>Strong experience creating practical, outcome-driven learning materials, including slides, facilitator guides, activities, assessments, case studies, labs, simulations, and learner resources.\u003C/li>\n\u003Cli>Experience managing clients, stakeholders, SMEs, instructors, vendors, or cross-functional partners through a content development process.\u003C/li>\n\u003Cli>Strong understanding of instructional design methodologies, including Bloom’s Taxonomy, ADDIE, experiential learning, practice-based learning, and adult learning principles.\u003C/li>\n\u003Cli>Ability to design for both technical and non-technical audiences, including leaders, business teams, functional teams, and technical practitioners.\u003C/li>\n\u003Cli>Hands-on fluency with current AI tools and the ability to use those tools to design, prototype, evaluate, and improve learning experiences.\u003C/li>\n\u003Cli>Demonstrated experience designing learning experiences related to AI, emerging technology, data, digital transformation, technical skills, or workplace technology adoption.\u003C/li>\n\u003Cli>Strong working knowledge of AI concepts, including generative AI, large language models, prompt engineering, machine learning, AI agents, ethical AI, responsible use, and enterprise AI adoption.\u003C/li>\n\u003Cli>Experience designing practical, hands-on learning activities that may include AI tools, labs, case studies, simulations, workflow exercises, or tool-based practice.\u003C/li>\n\u003Cli>Experience collaborating with subject matter experts to translate complex concepts into structured, engaging, and accessible learning experiences.\u003C/li>\n\u003Cli>Familiarity with LMS platforms, content management systems, and authoring tools.\u003C/li>\n\u003Cli>Willingness to flex your schedule to join meetings across time zones, particularly in the United States, Europe, the Middle East, and Asia.\u003C/li>\n\u003Cli>Thrives in fast-paced, dynamic environments where priorities, tools, and client needs evolve quickly.\u003C/li>\n\u003Cli>Passionate about helping diverse learners build practical, future-facing skills for the changing world of work.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>Nice to Have:\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Technical proficiency in AI, data science, or coding, including Python, APIs, TensorFlow, PyTorch, or similar frameworks.\u003C/li>\n\u003Cli>Experience using GitHub or other technical collaboration tools.\u003C/li>\n\u003Cli>Experience designing AI training labs, coding exercises, model-building workshops, or real-world AI case studies.\u003C/li>\n\u003Cli>Familiarity with virtual machines, cloud-based labs, sandbox environments, or technical learning environments.\u003C/li>\n\u003Cli>Experience integrating AI-driven personalization, adaptive learning, or AI-supported learner practice into course design.\u003C/li>\n\u003Cli>Experience designing enterprise AI adoption programs, leadership AI programs, role-based AI academies, technical academies, digital transformation programs, or role-based learning journeys.\u003C/li>\n\u003Cli>Experience creating learning experiences for tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, NotebookLM, Midjourney, or similar platforms.\u003C/li>\n\u003C/ul>\u003Cp>Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.\u003C/p>\n\u003Cp>United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.\u003C/p>","Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education. GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future. * We are seeking an experienced Technical Lead Learning Experience Designer with a proven track record of developing technical education and capability-building programs across domains such as Software Engineering, Data Science, DevOps, and MLOps, etc. * As a Technical Lead Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies. You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations. While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards. You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application. Terms and Details: This is a flexible, contractor position on a 2 or 3 month term We would expect someone to provide 30 hours per week when on a project This role will be 100% remote For US Candidates: Pay is between $45 and $55 USD per hour For European Candidates: Pay is between €23 and €35 Euros per hour For South Asian Candidates: Pay is between $15 and $25 USD per hour For APAC Candidates: Pay is between $20 and $38 USD per hour Key Responsibilities: Program Ownership & Discovery Serve as the Lead Learning Experience Designer for GA programs that may include AI, emerging technology, digital transformation, technical skills, leadership, role-based application, or workplace productivity components. Own the complete Client-facing Design Process; requirements gathering, learning outcomes, project timelines, scope, resourcing, development plans, and content quality from discovery through delivery. Partner with sales, product, client success, solutions, and delivery teams to identify client and learner needs and translate those needs into practical learning solutions. Support pre-sales and client conversations by helping define skill needs, learner personas, program objectives, audience readiness, and recommended learning pathways. Evaluate the tools, workflows, use cases, and workplace contexts most relevant to a client or learner audience, including AI tools where relevant, and determine how they should be represented in the learning experience. Define clear learning outcomes that move learners from awareness to practical application, workflow improvement, productivity gains, behavior change, and responsible technology use. Applied Learning Design & AI-Enabled Development Design and develop practical, instructor-led learning experiences for learners at varying levels of expertise, including programs where AI tools, workflows, or emerging technologies are central to the learner outcome. Create instructor-led training materials, including slides, hands-on labs, case studies, simulations, assessments, facilitator guides, learner workbooks, and practical workplace exercises. Build learning experiences that help learners actively apply new skills in realistic workplace contexts, including the use of AI tools and platforms where relevant. Design hands-on activities using current workplace and AI tools, such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, Midjourney, NotebookLM, or other tools relevant to enterprise learning. Translate complex or technical concepts into structured, accessible, and engaging learning experiences in partnership with subject matter experts. Curate, contextualize, and update content to reflect emerging industry trends, new tool capabilities, evolving best practices, accessibility expectations, and responsible use considerations. Design structured learning pathways across levels of proficiency, including AI literacy, role-based application, technical skill development, workflow redesign, responsible technology use, and advanced concepts where appropriate. Develop practical, interactive exercises such as tool walkthroughs, prompt refinement activities, workflow mapping, use case development, ethical decision-making scenarios, productivity tasks, coding challenges, technical labs, or real-world business simulations. Ensure learning experiences are grounded in adult learning principles, learning science, accessibility, measurable learner outcomes, and practical transfer to the workplace. Follow GA’s design and development standards, best practices, templates, QA processes, and productization expectations for core and customized curriculum. Create, execute, and own the quality of project and program development timelines, deliverables, and required resources. Onboard and project manage all resources required for program development, including SMEs, other LEDs or instructional designers, assessment specialists, instructors, vendors, contractors, and freelancers. Delivery & Instructor Enablement Develop instructor enablement materials to support live classroom training delivery, including facilitator guides, run-of-show documents, learner workbooks, real-world case studies, tool setup instructions, troubleshooting guidance, and activity facilitation notes. Provide guidance to instructors on best practices for applied, interactive learning, including live tool demonstrations, coaching, discussion facilitation, learner support, applied exercises, and technology-supported problem solving. Work closely with instructors, learning facilitators, and client teams to tailor learning programs for diverse audiences, including enterprise clients, startups, government organizations, technical teams, business leaders, and cross-functional employee populations. Ensure instructors are equipped to deliver learning experiences confidently, accurately, consistently, and in alignment with GA’s instructional standards. Collect, synthesize, and analyze data on learning impact to support continuous improvement, content refinement, learner outcomes, and program updates. Where applicable, work with translation vendors and localization partners to adapt learning experiences for global audiences. Productization Lead conversations and workflows with product management and learning systems design teams to standardize reusable GA learning patterns, components, activities, templates, and program structures. Contribute to the development of a scalable library of reusable GA learning components, including program structures, activities, assessments, facilitator resources, client-ready assets, and AI-enabled learning patterns where relevant. Identify which custom learning materials can be converted into reusable product components or repeatable delivery models. Support the evolution of GA’s learning portfolio by identifying emerging client needs, market shifts, tool trends, and opportunities for new or improved learning products. Qualifications: 5+ years of experience in instructional design, learning experience design, curriculum design, or a related field, with significant experience creating instructor-led training content. Demonstrated ability to design high-quality learning experiences for enterprise, professional, technical, or workplace audiences. Strong experience creating practical, outcome-driven learning materials, including slides, facilitator guides, activities, assessments, case studies, labs, simulations, and learner resources. Experience managing clients, stakeholders, SMEs, instructors, vendors, or cross-functional partners through a content development process. Strong understanding of instructional design methodologies, including Bloom’s Taxonomy, ADDIE, experiential learning, practice-based learning, and adult learning principles. Ability to design for both technical and non-technical audiences, including leaders, business teams, functional teams, and technical practitioners. Hands-on fluency with current AI tools and the ability to use those tools to design, prototype, evaluate, and improve learning experiences. Demonstrated experience designing learning experiences related to AI, emerging technology, data, digital transformation, technical skills, or workplace technology adoption. Strong working knowledge of AI concepts, including generative AI, large language models, prompt engineering, machine learning, AI agents, ethical AI, responsible use, and enterprise AI adoption. Experience designing practical, hands-on learning activities that may include AI tools, labs, case studies, simulations, workflow exercises, or tool-based practice. Experience collaborating with subject matter experts to translate complex concepts into structured, engaging, and accessible learning experiences. Familiarity with LMS platforms, content management systems, and authoring tools. Willingness to flex your schedule to join meetings across time zones, particularly in the United States, Europe, the Middle East, and Asia. Thrives in fast-paced, dynamic environments where priorities, tools, and client needs evolve quickly. Passionate about helping diverse learners build practical, future-facing skills for the changing world of work. Nice to Have: Technical proficiency in AI, data science, or coding, including Python, APIs, TensorFlow, PyTorch, or similar frameworks. Experience using GitHub or other technical collaboration tools. Experience designing AI training labs, coding exercises, model-building workshops, or real-world AI case studies. Familiarity with virtual machines, cloud-based labs, sandbox environments, or technical learning environments. Experience integrating AI-driven personalization, adaptive learning, or AI-supported learner practice into course design. Experience designing enterprise AI adoption programs, leadership AI programs, role-based AI academies, technical academies, digital transformation programs, or role-based learning journeys. Experience creating learning experiences for tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, NotebookLM, Midjourney, or similar platforms. Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries. United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.",1791579005000,"2026-10-09 22:56:18","2026-10-09T17:30:05-04:00","GBP",{"jsonldValid":26,"jsonld":10},{"id":48,"applyToken":49,"slug":50,"title":51,"companyname":9,"companylogo":10,"city":52,"country":53,"applicantCountries":54,"applicantStates":55,"remote":14,"employmentType":56,"department":17,"content_html":40,"content_text":41,"years":20,"createdAt":42,"updatedAtISO":43,"postedAtISO":57,"validThroughISO":10,"active":14,"hasSalary":14,"salaryMin":24,"salaryMax":24,"currency":25,"isPaid":26,"schema":58},"2ce67f246dc3eca67de50a275ff031e328115d1b18d8c4ae8223f500c55f970a","dfe4e100ebc03eabd70ac0ee3e27d48e094c0a48f7dc6b5db548b6687662e860","technical-lead-learning-experience-designer-u-s-30-hours-wee-at-general-assembly-0a5072a907","Technical Lead Learning Experience Designer - U.S. (30 hours/week)","U.S. Remote","United States",[],[],[16],"2026-10-09T17:30:06-04:00",{"jsonldValid":26,"jsonld":10},{"id":60,"applyToken":61,"slug":62,"title":63,"companyname":9,"companylogo":10,"city":52,"country":53,"applicantCountries":64,"applicantStates":65,"remote":14,"employmentType":66,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":67,"validThroughISO":10,"active":14,"hasSalary":14,"salaryMin":24,"salaryMax":24,"currency":25,"isPaid":26,"schema":68},"d44101a71bbb777fa668c7a8728dd5cd53a8dd379d64d199dae643eba8afdc36","670e37a3fd521bd87c63fecda97a658c853bf49376b2310fcafcc5ef15b70ca2","lead-learning-experience-designer-u-s-30-hours-week-at-general-assembly-bb34c423c2","Lead Learning Experience Designer - U.S. (30 hours/week)",[],[],[16],"2026-10-08T18:47:09-04:00",{"jsonldValid":26,"jsonld":10},{"id":70,"applyToken":71,"slug":72,"title":73,"companyname":9,"companylogo":10,"city":52,"country":53,"applicantCountries":74,"applicantStates":75,"remote":14,"employmentType":76,"department":17,"content_html":78,"content_text":79,"years":20,"createdAt":80,"updatedAtISO":81,"postedAtISO":82,"validThroughISO":10,"active":14,"hasSalary":14,"salaryMin":83,"salaryMax":83,"currency":25,"isPaid":26,"schema":84},"59a0222c02b00c15be68dfe257777f3b5f7b97b0c4d1532f1ddc4f56d262c633","1bd28e2afe705663b79265bb7e20c7cc8366b7763cd7ef81a2b927d6e88323ef","sr-learning-experience-designer-mountain-central-west-coast--at-general-assembly-63ddfd07ac","Sr. Learning Experience Designer (Mountain/Central/West Coast) - ILT/VILT",[],[],[77],"Full-time","\u003Cp>\u003Cstrong>Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.\u003C/strong> \u003C/p>\u003Cp>As a Senior Learning Experience Designer (LED), you will be responsible for designing, developing, and\u003Cbr>contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences.\u003Cbr>This role requires strong learning experience design knowledge, excellent program development and\u003Cbr>project management skills, and hands-on fluency with AI tools and emerging workplace technologies.\u003Cbr>You will create practical, outcome-driven learning experiences that help learners build relevant skills and\u003Cbr>apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA\u003Cbr>programs and client needs, you should understand how modern AI tools are actually used in the\u003Cbr>workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides,\u003Cbr>assessments, and client-specific adaptations.\u003C/p>\n\u003Cp>\u003Cbr>While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is\u003Cbr>not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs\u003Cbr>that meet learner needs, client goals, market expectations, and GA’s instructional standards.\u003Cbr>You will project manage and collaborate with subject matter experts, instructors, product managers,\u003Cbr>learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences\u003Cbr>that reflect current market needs, emerging capabilities, and practical workplace application.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003Cbr>\u003Cem>\u003Cstrong>Program Ownership & Discovery\u003C/strong>\u003C/em>\u003Cbr>● Serve as the Lead Learning Experience Designer for GA programs that may include AI, emerging\u003Cbr>technology, digital transformation, technical skills, leadership, role-based application, or\u003Cbr>workplace productivity components.\u003Cbr>● Own the complete Client-facing Design Process; requirements gathering, learning outcomes,\u003Cbr>project timelines, scope, resourcing, development plans, and content quality from discovery\u003Cbr>through delivery.\u003Cbr>● Partner with sales, product, client success, solutions, and delivery teams to identify client and\u003Cbr>learner needs and translate those needs into practical learning solutions.\u003Cbr>● Support pre-sales and client conversations by helping define skill needs, learner personas,\u003Cbr>program objectives, audience readiness, and recommended learning pathways.\u003Cbr>● Evaluate the tools, workflows, use cases, and workplace contexts most relevant to a client or\u003Cbr>learner audience, including AI tools where relevant, and determine how they should be\u003Cbr>represented in the learning experience.\u003Cbr>● Define clear learning outcomes that move learners from awareness to practical application,\u003Cbr>workflow improvement, productivity gains, behavior change, and responsible technology use.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Applied Learning Design & AI-Enabled Development\u003C/strong>\u003C/em>\u003Cbr>● Design and develop practical, instructor-led learning experiences for learners at varying levels of\u003Cbr>expertise, including programs where AI tools, workflows, or emerging technologies are central to\u003Cbr>the learner outcome.\u003Cbr>● Create instructor-led training materials, including slides, hands-on labs, case studies, simulations,\u003Cbr>assessments, facilitator guides, learner workbooks, and practical workplace exercises.\u003Cbr>● Build learning experiences that help learners actively apply new skills in realistic workplace\u003Cbr>contexts, including the use of AI tools and platforms where relevant.\u003Cbr>● Design hands-on activities using current workplace and AI tools, such as ChatGPT, Claude,\u003Cbr>Gemini, Microsoft Copilot, Perplexity, Midjourney, NotebookLM, or other tools relevant to\u003Cbr>enterprise learning.\u003Cbr>● Translate complex or technical concepts into structured, accessible, and engaging learning\u003Cbr>experiences in partnership with subject matter experts.\u003Cbr>● Curate, contextualize, and update content to reflect emerging industry trends, new tool\u003Cbr>capabilities, evolving best practices, accessibility expectations, and responsible use\u003Cbr>considerations.\u003Cbr>● Design structured learning pathways across levels of proficiency, including AI literacy, role-based\u003Cbr>application, technical skill development, workflow redesign, responsible technology use, and\u003Cbr>advanced concepts where appropriate.\u003Cbr>● Develop practical, interactive exercises such as tool walkthroughs, prompt refinement activities,\u003Cbr>workflow mapping, use case development, ethical decision-making scenarios, productivity tasks,\u003Cbr>coding challenges, technical labs, or real-world business simulations.\u003Cbr>● Ensure learning experiences are grounded in adult learning principles, learning science,\u003Cbr>accessibility, measurable learner outcomes, and practical transfer to the workplace.\u003Cbr>● Follow GA’s design and development standards, best practices, templates, QA processes, and\u003Cbr>productization expectations for core and customized curriculum.\u003Cbr>● Create, execute, and own the quality of project and program development timelines, deliverables,\u003Cbr>and required resources.\u003Cbr>● Onboard and project manage all resources required for program development, including SMEs,\u003Cbr>other LEDs or instructional designers, assessment specialists, instructors, vendors, contractors,\u003Cbr>and freelancers.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Delivery & Instructor Enablement\u003C/strong>\u003C/em>\u003Cbr>● Develop instructor enablement materials to support live classroom training delivery, including\u003Cbr>facilitator guides, run-of-show documents, learner workbooks, real-world case studies, tool setup\u003Cbr>instructions, troubleshooting guidance, and activity facilitation notes.\u003Cbr>● Provide guidance to instructors on best practices for applied, interactive learning, including live\u003Cbr>tool demonstrations, coaching, discussion facilitation, learner support, applied exercises, and\u003Cbr>technology-supported problem solving.\u003Cbr>● Work closely with instructors, learning facilitators, and client teams to tailor learning programs\u003Cbr>for diverse audiences, including enterprise clients, startups, government organizations, technical\u003Cbr>teams, business leaders, and cross-functional employee populations.\u003Cbr>● Ensure instructors are equipped to deliver learning experiences confidently, accurately,\u003Cbr>consistently, and in alignment with GA’s instructional standards.\u003Cbr>● Collect, synthesize, and analyze data on learning impact to support continuous improvement,\u003Cbr>content refinement, learner outcomes, and program updates.\u003Cbr>● Where applicable, work with translation vendors and localization partners to adapt learning\u003Cbr>experiences for global audiences.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Productization\u003C/strong>\u003C/em>\u003Cbr>● Lead conversations and workflows with product management and learning systems design teams\u003Cbr>to standardize reusable GA learning patterns, components, activities, templates, and program\u003Cbr>structures.\u003Cbr>● Contribute to the development of a scalable library of reusable GA learning components,\u003Cbr>including program structures, activities, assessments, facilitator resources, client-ready assets, and\u003Cbr>AI-enabled learning patterns where relevant.\u003Cbr>● Identify which custom learning materials can be converted into reusable product components or\u003Cbr>repeatable delivery models.\u003Cbr>● Support the evolution of GA’s learning portfolio by identifying emerging client needs, market\u003Cbr>shifts, tool trends, and opportunities for new or improved learning products.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>Qualifications\u003C/strong>:\u003Cbr>● 5+ years of experience in instructional design, learning experience design, curriculum design, or a\u003Cbr>related field, with significant experience creating instructor-led training content.\u003Cbr>● Demonstrated ability to design high-quality learning experiences for enterprise, professional,\u003Cbr>technical, or workplace audiences.\u003Cbr>● Strong experience creating practical, outcome-driven learning materials, including slides,\u003Cbr>facilitator guides, activities, assessments, case studies, labs, simulations, and learner resources.\u003Cbr>● Experience managing clients, stakeholders, SMEs, instructors, vendors, or cross-functional\u003Cbr>partners through a content development process.\u003Cbr>● Strong understanding of instructional design methodologies, including Bloom’s Taxonomy,\u003Cbr>ADDIE, experiential learning, practice-based learning, and adult learning principles.\u003Cbr>● Ability to design for both technical and non-technical audiences, including leaders, business\u003Cbr>teams, functional teams, and technical practitioners.\u003Cbr>● Hands-on fluency with current AI tools and the ability to use those tools to design, prototype,\u003Cbr>evaluate, and improve learning experiences.\u003Cbr>● Demonstrated experience designing learning experiences related to AI, emerging technology,\u003Cbr>data, digital transformation, technical skills, or workplace technology adoption.\u003Cbr>● Strong working knowledge of AI concepts, including generative AI, large language models,\u003Cbr>prompt engineering, machine learning, AI agents, ethical AI, responsible use, and enterprise AI\u003Cbr>adoption.\u003Cbr>● Experience designing practical, hands-on learning activities that may include AI tools, labs, case\u003Cbr>studies, simulations, workflow exercises, or tool-based practice.\u003Cbr>● Experience collaborating with subject matter experts to translate complex concepts into\u003Cbr>structured, engaging, and accessible learning experiences.\u003Cbr>● Familiarity with LMS platforms, content management systems, and authoring tools.\u003Cbr>● Willingness to flex your schedule to join meetings across time zones, particularly in the United\u003Cbr>States, Europe, the Middle East, and Asia.\u003Cbr>● Thrives in fast-paced, dynamic environments where priorities, tools, and client needs evolve\u003Cbr>quickly.\u003Cbr>● Passionate about helping diverse learners build practical, future-facing skills for the changing\u003Cbr>world of work.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cstrong>Nice to Have:\u003C/strong>\u003Cbr>● Technical proficiency in AI, data science, or coding, including Python, APIs, TensorFlow,\u003Cbr>PyTorch, or similar frameworks.\u003Cbr>● Experience using GitHub or other technical collaboration tools.\u003Cbr>● Experience designing AI training labs, coding exercises, model-building workshops, or real-world\u003Cbr>AI case studies.\u003Cbr>● Familiarity with virtual machines, cloud-based labs, sandbox environments, or technical learning\u003Cbr>environments.\u003Cbr>● Experience integrating AI-driven personalization, adaptive learning, or AI-supported learner\u003Cbr>practice into course design.\u003Cbr>● Experience designing enterprise AI adoption programs, leadership AI programs, role-based AI\u003Cbr>academies, technical academies, digital transformation programs, or role-based learning journeys.\u003Cbr>● Experience creating learning experiences for tools such as ChatGPT, Claude, Gemini, Microsoft\u003Cbr>Copilot, Perplexity, NotebookLM, Midjourney, or similar platforms.\u003C/p>\n\u003Cp>The anticipated annualized salary range for this position in the US market is $75,000 and $80,000. Salary will be determined based on experience, education, geographic location, and other factors.  If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission.\u003C/p>\n\u003Cp>US benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.\u003C/p>\n\u003Cp>The salary range published in this job posting is for US based locations only. Non-US based candidates interested in this position can email talent@generalassemb.ly for country-specific pay range details and benefits offered.\u003C/p>\u003Cp>Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.\u003C/p>\n\u003Cp>United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.\u003C/p>","Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education. GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future. As a Senior Learning Experience Designer (LED), you will be responsible for designing, developing, and contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences. This role requires strong learning experience design knowledge, excellent program development and project management skills, and hands-on fluency with AI tools and emerging workplace technologies. You will create practical, outcome-driven learning experiences that help learners build relevant skills and apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA programs and client needs, you should understand how modern AI tools are actually used in the workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides, assessments, and client-specific adaptations. While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs that meet learner needs, client goals, market expectations, and GA’s instructional standards. You will project manage and collaborate with subject matter experts, instructors, product managers, learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences that reflect current market needs, emerging capabilities, and practical workplace application. Key Responsibilities: Program Ownership & Discovery ● Serve as the Lead Learning Experience Designer for GA programs that may include AI, emerging technology, digital transformation, technical skills, leadership, role-based application, or workplace productivity components. ● Own the complete Client-facing Design Process; requirements gathering, learning outcomes, project timelines, scope, resourcing, development plans, and content quality from discovery through delivery. ● Partner with sales, product, client success, solutions, and delivery teams to identify client and learner needs and translate those needs into practical learning solutions. ● Support pre-sales and client conversations by helping define skill needs, learner personas, program objectives, audience readiness, and recommended learning pathways. ● Evaluate the tools, workflows, use cases, and workplace contexts most relevant to a client or learner audience, including AI tools where relevant, and determine how they should be represented in the learning experience. ● Define clear learning outcomes that move learners from awareness to practical application, workflow improvement, productivity gains, behavior change, and responsible technology use. Applied Learning Design & AI-Enabled Development ● Design and develop practical, instructor-led learning experiences for learners at varying levels of expertise, including programs where AI tools, workflows, or emerging technologies are central to the learner outcome. ● Create instructor-led training materials, including slides, hands-on labs, case studies, simulations, assessments, facilitator guides, learner workbooks, and practical workplace exercises. ● Build learning experiences that help learners actively apply new skills in realistic workplace contexts, including the use of AI tools and platforms where relevant. ● Design hands-on activities using current workplace and AI tools, such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, Midjourney, NotebookLM, or other tools relevant to enterprise learning. ● Translate complex or technical concepts into structured, accessible, and engaging learning experiences in partnership with subject matter experts. ● Curate, contextualize, and update content to reflect emerging industry trends, new tool capabilities, evolving best practices, accessibility expectations, and responsible use considerations. ● Design structured learning pathways across levels of proficiency, including AI literacy, role-based application, technical skill development, workflow redesign, responsible technology use, and advanced concepts where appropriate. ● Develop practical, interactive exercises such as tool walkthroughs, prompt refinement activities, workflow mapping, use case development, ethical decision-making scenarios, productivity tasks, coding challenges, technical labs, or real-world business simulations. ● Ensure learning experiences are grounded in adult learning principles, learning science, accessibility, measurable learner outcomes, and practical transfer to the workplace. ● Follow GA’s design and development standards, best practices, templates, QA processes, and productization expectations for core and customized curriculum. ● Create, execute, and own the quality of project and program development timelines, deliverables, and required resources. ● Onboard and project manage all resources required for program development, including SMEs, other LEDs or instructional designers, assessment specialists, instructors, vendors, contractors, and freelancers. Delivery & Instructor Enablement ● Develop instructor enablement materials to support live classroom training delivery, including facilitator guides, run-of-show documents, learner workbooks, real-world case studies, tool setup instructions, troubleshooting guidance, and activity facilitation notes. ● Provide guidance to instructors on best practices for applied, interactive learning, including live tool demonstrations, coaching, discussion facilitation, learner support, applied exercises, and technology-supported problem solving. ● Work closely with instructors, learning facilitators, and client teams to tailor learning programs for diverse audiences, including enterprise clients, startups, government organizations, technical teams, business leaders, and cross-functional employee populations. ● Ensure instructors are equipped to deliver learning experiences confidently, accurately, consistently, and in alignment with GA’s instructional standards. ● Collect, synthesize, and analyze data on learning impact to support continuous improvement, content refinement, learner outcomes, and program updates. ● Where applicable, work with translation vendors and localization partners to adapt learning experiences for global audiences. Productization ● Lead conversations and workflows with product management and learning systems design teams to standardize reusable GA learning patterns, components, activities, templates, and program structures. ● Contribute to the development of a scalable library of reusable GA learning components, including program structures, activities, assessments, facilitator resources, client-ready assets, and AI-enabled learning patterns where relevant. ● Identify which custom learning materials can be converted into reusable product components or repeatable delivery models. ● Support the evolution of GA’s learning portfolio by identifying emerging client needs, market shifts, tool trends, and opportunities for new or improved learning products. Qualifications : ● 5+ years of experience in instructional design, learning experience design, curriculum design, or a related field, with significant experience creating instructor-led training content. ● Demonstrated ability to design high-quality learning experiences for enterprise, professional, technical, or workplace audiences. ● Strong experience creating practical, outcome-driven learning materials, including slides, facilitator guides, activities, assessments, case studies, labs, simulations, and learner resources. ● Experience managing clients, stakeholders, SMEs, instructors, vendors, or cross-functional partners through a content development process. ● Strong understanding of instructional design methodologies, including Bloom’s Taxonomy, ADDIE, experiential learning, practice-based learning, and adult learning principles. ● Ability to design for both technical and non-technical audiences, including leaders, business teams, functional teams, and technical practitioners. ● Hands-on fluency with current AI tools and the ability to use those tools to design, prototype, evaluate, and improve learning experiences. ● Demonstrated experience designing learning experiences related to AI, emerging technology, data, digital transformation, technical skills, or workplace technology adoption. ● Strong working knowledge of AI concepts, including generative AI, large language models, prompt engineering, machine learning, AI agents, ethical AI, responsible use, and enterprise AI adoption. ● Experience designing practical, hands-on learning activities that may include AI tools, labs, case studies, simulations, workflow exercises, or tool-based practice. ● Experience collaborating with subject matter experts to translate complex concepts into structured, engaging, and accessible learning experiences. ● Familiarity with LMS platforms, content management systems, and authoring tools. ● Willingness to flex your schedule to join meetings across time zones, particularly in the United States, Europe, the Middle East, and Asia. ● Thrives in fast-paced, dynamic environments where priorities, tools, and client needs evolve quickly. ● Passionate about helping diverse learners build practical, future-facing skills for the changing world of work. Nice to Have: ● Technical proficiency in AI, data science, or coding, including Python, APIs, TensorFlow, PyTorch, or similar frameworks. ● Experience using GitHub or other technical collaboration tools. ● Experience designing AI training labs, coding exercises, model-building workshops, or real-world AI case studies. ● Familiarity with virtual machines, cloud-based labs, sandbox environments, or technical learning environments. ● Experience integrating AI-driven personalization, adaptive learning, or AI-supported learner practice into course design. ● Experience designing enterprise AI adoption programs, leadership AI programs, role-based AI academies, technical academies, digital transformation programs, or role-based learning journeys. ● Experience creating learning experiences for tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, NotebookLM, Midjourney, or similar platforms. The anticipated annualized salary range for this position in the US market is $75,000 and $80,000. Salary will be determined based on experience, education, geographic location, and other factors. If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission. US benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay. The salary range published in this job posting is for US based locations only. Non-US based candidates interested in this position can email talent@generalassemb.ly for country-specific pay range details and benefits offered. Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries. United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.",1789183780000,"2026-09-23 22:52:14","2026-09-11T17:12:52-04:00",75000,{"jsonldValid":26,"jsonld":10},{"id":86,"applyToken":87,"slug":88,"title":89,"companyname":9,"companylogo":10,"city":52,"country":53,"applicantCountries":90,"applicantStates":91,"remote":14,"employmentType":92,"department":17,"content_html":78,"content_text":93,"years":20,"createdAt":94,"updatedAtISO":95,"postedAtISO":96,"validThroughISO":10,"active":14,"hasSalary":14,"salaryMin":83,"salaryMax":83,"currency":25,"isPaid":26,"schema":97},"3757fcfb4aed9f85e18652f4eb612dcd358e1c751ddbd73fc13c69c53627098a","c469b83a152204faee0ecb550e8d42ac9145ffef68b4908b1b8891521ff6c469","sr-learning-experience-designer-east-coast-ilt-vilt-at-general-assembly-c451ac3a61","Sr. Learning Experience Designer (East Coast) - ILT/VILT",[],[],[77],"Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.\nGA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future. As a Senior Learning Experience Designer (LED), you will be responsible for designing, developing, andcontextualizing high-quality GA learning programs for enterprise, technical, and professional audiences.This role requires strong learning experience design knowledge, excellent program development andproject management skills, and hands-on fluency with AI tools and emerging workplace technologies.You will create practical, outcome-driven learning experiences that help learners build relevant skills andapply them with confidence in real workplace contexts. Because AI is increasingly embedded across GAprograms and client needs, you should understand how modern AI tools are actually used in theworkplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides,assessments, and client-specific adaptations.\nWhile this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it isnot a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programsthat meet learner needs, client goals, market expectations, and GA’s instructional standards.You will project manage and collaborate with subject matter experts, instructors, product managers,learning designers, assessment specialists, vendors, and client-facing teams to create learning experiencesthat reflect current market needs, emerging capabilities, and practical workplace application.\nKey Responsibilities:Program Ownership & Discovery● Serve as the Lead Learning Experience Designer for GA programs that may include AI, emergingtechnology, digital transformation, technical skills, leadership, role-based application, orworkplace productivity components.● Own the complete Client-facing Design Process; requirements gathering, learning outcomes,project timelines, scope, resourcing, development plans, and content quality from discoverythrough delivery.● Partner with sales, product, client success, solutions, and delivery teams to identify client andlearner needs and translate those needs into practical learning solutions.● Support pre-sales and client conversations by helping define skill needs, learner personas,program objectives, audience readiness, and recommended learning pathways.● Evaluate the tools, workflows, use cases, and workplace contexts most relevant to a client orlearner audience, including AI tools where relevant, and determine how they should berepresented in the learning experience.● Define clear learning outcomes that move learners from awareness to practical application,workflow improvement, productivity gains, behavior change, and responsible technology use.\nApplied Learning Design & AI-Enabled Development● Design and develop practical, instructor-led learning experiences for learners at varying levels ofexpertise, including programs where AI tools, workflows, or emerging technologies are central tothe learner outcome.● Create instructor-led training materials, including slides, hands-on labs, case studies, simulations,assessments, facilitator guides, learner workbooks, and practical workplace exercises.● Build learning experiences that help learners actively apply new skills in realistic workplacecontexts, including the use of AI tools and platforms where relevant.● Design hands-on activities using current workplace and AI tools, such as ChatGPT, Claude,Gemini, Microsoft Copilot, Perplexity, Midjourney, NotebookLM, or other tools relevant toenterprise learning.● Translate complex or technical concepts into structured, accessible, and engaging learningexperiences in partnership with subject matter experts.● Curate, contextualize, and update content to reflect emerging industry trends, new toolcapabilities, evolving best practices, accessibility expectations, and responsible useconsiderations.● Design structured learning pathways across levels of proficiency, including AI literacy, role-basedapplication, technical skill development, workflow redesign, responsible technology use, andadvanced concepts where appropriate.● Develop practical, interactive exercises such as tool walkthroughs, prompt refinement activities,workflow mapping, use case development, ethical decision-making scenarios, productivity tasks,coding challenges, technical labs, or real-world business simulations.● Ensure learning experiences are grounded in adult learning principles, learning science,accessibility, measurable learner outcomes, and practical transfer to the workplace.● Follow GA’s design and development standards, best practices, templates, QA processes, andproductization expectations for core and customized curriculum.● Create, execute, and own the quality of project and program development timelines, deliverables,and required resources.● Onboard and project manage all resources required for program development, including SMEs,other LEDs or instructional designers, assessment specialists, instructors, vendors, contractors,and freelancers.\nDelivery & Instructor Enablement● Develop instructor enablement materials to support live classroom training delivery, includingfacilitator guides, run-of-show documents, learner workbooks, real-world case studies, tool setupinstructions, troubleshooting guidance, and activity facilitation notes.● Provide guidance to instructors on best practices for applied, interactive learning, including livetool demonstrations, coaching, discussion facilitation, learner support, applied exercises, andtechnology-supported problem solving.● Work closely with instructors, learning facilitators, and client teams to tailor learning programsfor diverse audiences, including enterprise clients, startups, government organizations, technicalteams, business leaders, and cross-functional employee populations.● Ensure instructors are equipped to deliver learning experiences confidently, accurately,consistently, and in alignment with GA’s instructional standards.● Collect, synthesize, and analyze data on learning impact to support continuous improvement,content refinement, learner outcomes, and program updates.● Where applicable, work with translation vendors and localization partners to adapt learningexperiences for global audiences.\nProductization● Lead conversations and workflows with product management and learning systems design teamsto standardize reusable GA learning patterns, components, activities, templates, and programstructures.● Contribute to the development of a scalable library of reusable GA learning components,including program structures, activities, assessments, facilitator resources, client-ready assets, andAI-enabled learning patterns where relevant.● Identify which custom learning materials can be converted into reusable product components orrepeatable delivery models.● Support the evolution of GA’s learning portfolio by identifying emerging client needs, marketshifts, tool trends, and opportunities for new or improved learning products.\nQualifications:● 5+ years of experience in instructional design, learning experience design, curriculum design, or arelated field, with significant experience creating instructor-led training content.● Demonstrated ability to design high-quality learning experiences for enterprise, professional,technical, or workplace audiences.● Strong experience creating practical, outcome-driven learning materials, including slides,facilitator guides, activities, assessments, case studies, labs, simulations, and learner resources.● Experience managing clients, stakeholders, SMEs, instructors, vendors, or cross-functionalpartners through a content development process.● Strong understanding of instructional design methodologies, including Bloom’s Taxonomy,ADDIE, experiential learning, practice-based learning, and adult learning principles.● Ability to design for both technical and non-technical audiences, including leaders, businessteams, functional teams, and technical practitioners.● Hands-on fluency with current AI tools and the ability to use those tools to design, prototype,evaluate, and improve learning experiences.● Demonstrated experience designing learning experiences related to AI, emerging technology,data, digital transformation, technical skills, or workplace technology adoption.● Strong working knowledge of AI concepts, including generative AI, large language models,prompt engineering, machine learning, AI agents, ethical AI, responsible use, and enterprise AIadoption.● Experience designing practical, hands-on learning activities that may include AI tools, labs, casestudies, simulations, workflow exercises, or tool-based practice.● Experience collaborating with subject matter experts to translate complex concepts intostructured, engaging, and accessible learning experiences.● Familiarity with LMS platforms, content management systems, and authoring tools.● Willingness to flex your schedule to join meetings across time zones, particularly in the UnitedStates, Europe, the Middle East, and Asia.● Thrives in fast-paced, dynamic environments where priorities, tools, and client needs evolvequickly.● Passionate about helping diverse learners build practical, future-facing skills for the changingworld of work.\nNice to Have:● Technical proficiency in AI, data science, or coding, including Python, APIs, TensorFlow,PyTorch, or similar frameworks.● Experience using GitHub or other technical collaboration tools.● Experience designing AI training labs, coding exercises, model-building workshops, or real-worldAI case studies.● Familiarity with virtual machines, cloud-based labs, sandbox environments, or technical learningenvironments.● Experience integrating AI-driven personalization, adaptive learning, or AI-supported learnerpractice into course design.● Experience designing enterprise AI adoption programs, leadership AI programs, role-based AIacademies, technical academies, digital transformation programs, or role-based learning journeys.● Experience creating learning experiences for tools such as ChatGPT, Claude, Gemini, MicrosoftCopilot, Perplexity, NotebookLM, Midjourney, or similar platforms.\nThe anticipated annualized salary range for this position in the US market is $75,000 and $80,000. Salary will be determined based on experience, education, geographic location, and other factors.  If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission.\nUS benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.\nThe salary range published in this job posting is for US based locations only. Non-US based candidates interested in this position can email talent@generalassemb.ly for country-specific pay range details and benefits offered.Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.\nUnited States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.",1785259346000,"2026-09-23 22:52:13","2026-07-27T22:18:33.000Z",{"jsonldValid":14,"jsonld":98},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Sr. Learning Experience Designer (East Coast) - ILT/VILT\",\"description\":\"\u003Cp>\u003Cstrong>Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.\u003C/strong>\u003C/p>\\n\u003Cp>\u003Cbr>\u003Cstrong>GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.\u003C/strong> \u003C/p>\u003Cp>As a Senior Learning Experience Designer (LED), you will be responsible for designing, developing, and\u003Cbr>contextualizing high-quality GA learning programs for enterprise, technical, and professional audiences.\u003Cbr>This role requires strong learning experience design knowledge, excellent program development and\u003Cbr>project management skills, and hands-on fluency with AI tools and emerging workplace technologies.\u003Cbr>You will create practical, outcome-driven learning experiences that help learners build relevant skills and\u003Cbr>apply them with confidence in real workplace contexts. Because AI is increasingly embedded across GA\u003Cbr>programs and client needs, you should understand how modern AI tools are actually used in the\u003Cbr>workplace and be able to translate that fluency into applied activities, labs, simulations, facilitator guides,\u003Cbr>assessments, and client-specific adaptations.\u003C/p>\\n\u003Cp>\u003Cbr>While this role will contribute significantly to GA’s AI-enabled and emerging technology portfolio, it is\u003Cbr>not a purely AI curriculum role. The core responsibility is to create scalable, high-quality GA programs\u003Cbr>that meet learner needs, client goals, market expectations, and GA’s instructional standards.\u003Cbr>You will project manage and collaborate with subject matter experts, instructors, product managers,\u003Cbr>learning designers, assessment specialists, vendors, and client-facing teams to create learning experiences\u003Cbr>that reflect current market needs, emerging capabilities, and practical workplace application.\u003C/p>\\n\u003Cp>\u003Cbr>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003Cbr>\u003Cem>\u003Cstrong>Program Ownership & Discovery\u003C/strong>\u003C/em>\u003Cbr>● Serve as the Lead Learning Experience Designer for GA programs that may include AI, emerging\u003Cbr>technology, digital transformation, technical skills, leadership, role-based application, or\u003Cbr>workplace productivity components.\u003Cbr>● Own the complete Client-facing Design Process; requirements gathering, learning outcomes,\u003Cbr>project timelines, scope, resourcing, development plans, and content quality from discovery\u003Cbr>through delivery.\u003Cbr>● Partner with sales, product, client success, solutions, and delivery teams to identify client and\u003Cbr>learner needs and translate those needs into practical learning solutions.\u003Cbr>● Support pre-sales and client conversations by helping define skill needs, learner personas,\u003Cbr>program objectives, audience readiness, and recommended learning pathways.\u003Cbr>● Evaluate the tools, workflows, use cases, and workplace contexts most relevant to a client or\u003Cbr>learner audience, including AI tools where relevant, and determine how they should be\u003Cbr>represented in the learning experience.\u003Cbr>● Define clear learning outcomes that move learners from awareness to practical application,\u003Cbr>workflow improvement, productivity gains, behavior change, and responsible technology use.\u003C/p>\\n\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Applied Learning Design & AI-Enabled Development\u003C/strong>\u003C/em>\u003Cbr>● Design and develop practical, instructor-led learning experiences for learners at varying levels of\u003Cbr>expertise, including programs where AI tools, workflows, or emerging technologies are central to\u003Cbr>the learner outcome.\u003Cbr>● Create instructor-led training materials, including slides, hands-on labs, case studies, simulations,\u003Cbr>assessments, facilitator guides, learner workbooks, and practical workplace exercises.\u003Cbr>● Build learning experiences that help learners actively apply new skills in realistic workplace\u003Cbr>contexts, including the use of AI tools and platforms where relevant.\u003Cbr>● Design hands-on activities using current workplace and AI tools, such as ChatGPT, Claude,\u003Cbr>Gemini, Microsoft Copilot, Perplexity, Midjourney, NotebookLM, or other tools relevant to\u003Cbr>enterprise learning.\u003Cbr>● Translate complex or technical concepts into structured, accessible, and engaging learning\u003Cbr>experiences in partnership with subject matter experts.\u003Cbr>● Curate, contextualize, and update content to reflect emerging industry trends, new tool\u003Cbr>capabilities, evolving best practices, accessibility expectations, and responsible use\u003Cbr>considerations.\u003Cbr>● Design structured learning pathways across levels of proficiency, including AI literacy, role-based\u003Cbr>application, technical skill development, workflow redesign, responsible technology use, and\u003Cbr>advanced concepts where appropriate.\u003Cbr>● Develop practical, interactive exercises such as tool walkthroughs, prompt refinement activities,\u003Cbr>workflow mapping, use case development, ethical decision-making scenarios, productivity tasks,\u003Cbr>coding challenges, technical labs, or real-world business simulations.\u003Cbr>● Ensure learning experiences are grounded in adult learning principles, learning science,\u003Cbr>accessibility, measurable learner outcomes, and practical transfer to the workplace.\u003Cbr>● Follow GA’s design and development standards, best practices, templates, QA processes, and\u003Cbr>productization expectations for core and customized curriculum.\u003Cbr>● Create, execute, and own the quality of project and program development timelines, deliverables,\u003Cbr>and required resources.\u003Cbr>● Onboard and project manage all resources required for program development, including SMEs,\u003Cbr>other LEDs or instructional designers, assessment specialists, instructors, vendors, contractors,\u003Cbr>and freelancers.\u003C/p>\\n\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Delivery & Instructor Enablement\u003C/strong>\u003C/em>\u003Cbr>● Develop instructor enablement materials to support live classroom training delivery, including\u003Cbr>facilitator guides, run-of-show documents, learner workbooks, real-world case studies, tool setup\u003Cbr>instructions, troubleshooting guidance, and activity facilitation notes.\u003Cbr>● Provide guidance to instructors on best practices for applied, interactive learning, including live\u003Cbr>tool demonstrations, coaching, discussion facilitation, learner support, applied exercises, and\u003Cbr>technology-supported problem solving.\u003Cbr>● Work closely with instructors, learning facilitators, and client teams to tailor learning programs\u003Cbr>for diverse audiences, including enterprise clients, startups, government organizations, technical\u003Cbr>teams, business leaders, and cross-functional employee populations.\u003Cbr>● Ensure instructors are equipped to deliver learning experiences confidently, accurately,\u003Cbr>consistently, and in alignment with GA’s instructional standards.\u003Cbr>● Collect, synthesize, and analyze data on learning impact to support continuous improvement,\u003Cbr>content refinement, learner outcomes, and program updates.\u003Cbr>● Where applicable, work with translation vendors and localization partners to adapt learning\u003Cbr>experiences for global audiences.\u003C/p>\\n\u003Cp>\u003Cbr>\u003Cem>\u003Cstrong>Productization\u003C/strong>\u003C/em>\u003Cbr>● Lead conversations and workflows with product management and learning systems design teams\u003Cbr>to standardize reusable GA learning patterns, components, activities, templates, and program\u003Cbr>structures.\u003Cbr>● Contribute to the development of a scalable library of reusable GA learning components,\u003Cbr>including program structures, activities, assessments, facilitator resources, client-ready assets, and\u003Cbr>AI-enabled learning patterns where relevant.\u003Cbr>● Identify which custom learning materials can be converted into reusable product components or\u003Cbr>repeatable delivery models.\u003Cbr>● Support the evolution of GA’s learning portfolio by identifying emerging client needs, market\u003Cbr>shifts, tool trends, and opportunities for new or improved learning products.\u003C/p>\\n\u003Cp>\u003Cbr>\u003Cstrong>Qualifications\u003C/strong>:\u003Cbr>● 5+ years of experience in instructional design, learning experience design, curriculum design, or a\u003Cbr>related field, with significant experience creating instructor-led training content.\u003Cbr>● Demonstrated ability to design high-quality learning experiences for enterprise, professional,\u003Cbr>technical, or workplace audiences.\u003Cbr>● Strong experience creating practical, outcome-driven learning materials, including slides,\u003Cbr>facilitator guides, activities, assessments, case studies, labs, simulations, and learner resources.\u003Cbr>● Experience managing clients, stakeholders, SMEs, instructors, vendors, or cross-functional\u003Cbr>partners through a content development process.\u003Cbr>● Strong understanding of instructional design methodologies, including Bloom’s Taxonomy,\u003Cbr>ADDIE, experiential learning, practice-based learning, and adult learning principles.\u003Cbr>● Ability to design for both technical and non-technical audiences, including leaders, business\u003Cbr>teams, functional teams, and technical practitioners.\u003Cbr>● Hands-on fluency with current AI tools and the ability to use those tools to design, prototype,\u003Cbr>evaluate, and improve learning experiences.\u003Cbr>● Demonstrated experience designing learning experiences related to AI, emerging technology,\u003Cbr>data, digital transformation, technical skills, or workplace technology adoption.\u003Cbr>● Strong working knowledge of AI concepts, including generative AI, large language models,\u003Cbr>prompt engineering, machine learning, AI agents, ethical AI, responsible use, and enterprise AI\u003Cbr>adoption.\u003Cbr>● Experience designing practical, hands-on learning activities that may include AI tools, labs, case\u003Cbr>studies, simulations, workflow exercises, or tool-based practice.\u003Cbr>● Experience collaborating with subject matter experts to translate complex concepts into\u003Cbr>structured, engaging, and accessible learning experiences.\u003Cbr>● Familiarity with LMS platforms, content management systems, and authoring tools.\u003Cbr>● Willingness to flex your schedule to join meetings across time zones, particularly in the United\u003Cbr>States, Europe, the Middle East, and Asia.\u003Cbr>● Thrives in fast-paced, dynamic environments where priorities, tools, and client needs evolve\u003Cbr>quickly.\u003Cbr>● Passionate about helping diverse learners build practical, future-facing skills for the changing\u003Cbr>world of work.\u003C/p>\\n\u003Cp>\u003Cbr>\u003Cstrong>Nice to Have:\u003C/strong>\u003Cbr>● Technical proficiency in AI, data science, or coding, including Python, APIs, TensorFlow,\u003Cbr>PyTorch, or similar frameworks.\u003Cbr>● Experience using GitHub or other technical collaboration tools.\u003Cbr>● Experience designing AI training labs, coding exercises, model-building workshops, or real-world\u003Cbr>AI case studies.\u003Cbr>● Familiarity with virtual machines, cloud-based labs, sandbox environments, or technical learning\u003Cbr>environments.\u003Cbr>● Experience integrating AI-driven personalization, adaptive learning, or AI-supported learner\u003Cbr>practice into course design.\u003Cbr>● Experience designing enterprise AI adoption programs, leadership AI programs, role-based AI\u003Cbr>academies, technical academies, digital transformation programs, or role-based learning journeys.\u003Cbr>● Experience creating learning experiences for tools such as ChatGPT, Claude, Gemini, Microsoft\u003Cbr>Copilot, Perplexity, NotebookLM, Midjourney, or similar platforms.\u003C/p>\\n\u003Cp>The anticipated annualized salary range for this position in the US market is $75,000 and $80,000. Salary will be determined based on experience, education, geographic location, and other factors.  If hired as a regular full-time employee, this position will include a variable compensation plan which could be a bonus or a commission.\u003C/p>\\n\u003Cp>US benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans & reimbursement and retirement programs. Available paid leave may include paid time off, parental leave and holiday pay.\u003C/p>\\n\u003Cp>The salary range published in this job posting is for US based locations only. Non-US based candidates interested in this position can email talent@generalassemb.ly for country-specific pay range details and benefits offered.\u003C/p>\u003Cp>Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.\u003C/p>\\n\u003Cp>United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.\u003C/p>\",\"datePosted\":\"2026-07-27T22:18:33.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"general assembly\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"general assembly\",\"value\":\"3757fcfb4aed9f85e18652f4eb612dcd358e1c751ddbd73fc13c69c53627098a\"},\"employmentType\":\"FULL_TIME\",\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"United States\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}}}",{"id":100,"applyToken":101,"slug":102,"title":103,"companyname":104,"companylogo":105,"companyTagline":106,"companyIndustry":107,"city":108,"country":109,"applicantCountries":110,"applicantStates":111,"remote":26,"employmentType":112,"department":17,"content_html":113,"content_text":114,"years":20,"createdAt":115,"updatedAtISO":116,"postedAtISO":117,"validThroughISO":10,"active":14,"hasSalary":26,"salaryMin":20,"salaryMax":20,"currency":118,"isPaid":26,"schema":119},"4b4d10b79b9ed2f80f23917805b79241c23cb5a87b39d0d241c55a5459722097","38d810efae69a62e73e3ba55379c181123281a97ddcf7c11de8ae0ee7a13f7c4","cdd-kyc-knowledge-and-training-manager-at-adyen-b491222e4a","CDD KYC Knowledge & Training manager","Adyen","https://cdn.jobboardwise.com/logo/adyen.com","Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.","Financial Services","Amsterdam","Netherlands",[],[],[77],"\u003Cp>\u003Cstrong>This is Adyen\u003C/strong>\u003C/p>\n\u003Cp>Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. \u003C/p>\n\u003Cp>For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\u003Cp>Adyen is moving fast, and our Merchant Operations (MOps) team is the engine ensuring we grow responsibly. We’ve recently centralized our Quality Assurance function into the MOps Excellence domain, transforming it from a standard checkpoint into a strategic partner that drives quality and efficiency across the globe. Role is based in EMEA.\u003C/p>\n\u003Cp>As our operations continue to scale globally, there is a key opportunity to streamline knowledge, standard operating procedures, and quality benchmarks across teams — elevating our QA standards to better support operational excellence. This is a senior specialist role with a specialization in knowledge and training: you own the global QA benchmark, build the single source of truth behind it, get analysts to standard through onboarding and continuous training, and design smarter, scalable ways to assess whether work is done correctly. The standards, documentation, and training you build become the operating baseline for a ~400-person global risk and compliance organisation — this is a rare chance to shape how an entire function works\u003C/p>\n\u003Cp>\u003Cstrong>What You Will Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Knowledge Management — maintaining a single source of truth: \u003C/strong>Build and maintain a trusted, up-to-date, searchable space where first-line teams reliably find current SOPs, procedures, and guidance. Lead the consolidation of fragmented documentation into one coherent structure.\u003C/li>\n\u003Cli>\u003Cstrong>SOP Governance & Change Communication: \u003C/strong>Run and initiate a clear governance process and communication cadence for SOP and procedure changes — versioned, approved, published, and actively communicated, so updates land with the teams rather than getting lost.\u003C/li>\n\u003Cli>\u003Cstrong>Training, Onboarding & L&D: \u003C/strong>Design a framework for delivery of onboarding and continuous training for analysts — covering core risk assessment,operational efficiency , and proactive customer communication— and identifying the gaps in the existing training frameworksPartner with QA and other MOps Excellence project managers, and Operational Academies to coach analysts, using gaps identified to target training and prevent recurring errors. \u003C/li>\n\u003Cli>\u003Cstrong>Guideline Creation & Transparency: \u003C/strong>Uplift and maintain clear QA guidelines so that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures.\u003C/li>\n\u003Cli>\u003Cstrong>Framework Development: \u003C/strong>Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations — developing smart, scalable ways to assess whether work is done to standard.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-Functional Collaboration: \u003C/strong>Partner closely with First line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You bring 5+ years of experience in CDD/KYC compliance control oversight, governance and/or QA roles — senior enough to set standards that others follow.\u003C/li>\n\u003Cli>You can translate complex risk concepts into practical guidance, teach analysts how to think through cases rather than follow a checklist, and provide actionable feedback that strengthens their judgement and written assessments.\u003C/li>\n\u003Cli>You have hands-on experience or strong aptitude in knowledge management, training/L&D, or building QA and SOP frameworks. You like turning messy, tribal knowledge into clean, usable systems.\u003C/li>\n\u003Cli>You have a deep-seated understanding of CDD frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle.\u003C/li>\n\u003Cli>You possess exceptional English communication skills and are an expert at tailoring your message to different audiences, delivering feedback that is both actionable and professional. You are a strong writer who can turn complex, changing procedures into clear documentation and training.\u003C/li>\n\u003Cli>You possess strong data analysis skills and the ability to synthesize complex information — comfortable diving into data to spot trends, identify root causes, and turn raw findings into strategic recommendations.\u003C/li>\n\u003Cli>You have a track record of working successfully cross-functionally with diverse stakeholders to drive initiatives and process improvements to completion.\u003C/li>\n\u003Cli>You don’t just “check” work — you own the outcome. You see Quality Assurance as a strategic business enabler that lets Adyen scale safely without sacrificing speed, and you build reusable systems rather than one-off fixes (“Build for Scale”).\u003C/li>\n\u003Cli>You have an “automation-first” mindset, naturally spotting manual bottlenecks, utilizing AI effectively, and challenging existing processes to find a better way.\u003C/li>\n\u003Cli>You can independently assess complex customer profiles, identify material risks, determine appropriate due diligence and mitigants, and reach clear, risk-based conclusions aligned with the risk appetite and compliance framework.\u003C/li>\n\u003Cli>You can distinguish between documenting facts and producing a clear, well-reasoned assessment that connects risk indicators, due diligence, mitigants, and the overall decision.\u003C/li>\n\u003Cli>You can evaluate whether a risk assessment is complete, well-reasoned, and appropriately risk-based, identifying gaps in both analysis and judgement.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Our Diversity, Equity and Inclusion commitments \u003C/strong>\u003C/p>\n\u003Cp>Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. \u003C/p>\n\u003Cp>Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!\u003C/p>\n\u003Cp>\u003Cstrong>What’s next?\u003C/strong>\u003C/p>\n\u003Cp>Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.\u003C/p>\n\n\u003Cp>This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work setup is 3 days a week in office.\u003C/p>","This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Role Adyen is moving fast, and our Merchant Operations (MOps) team is the engine ensuring we grow responsibly. We’ve recently centralized our Quality Assurance function into the MOps Excellence domain, transforming it from a standard checkpoint into a strategic partner that drives quality and efficiency across the globe. Role is based in EMEA. As our operations continue to scale globally, there is a key opportunity to streamline knowledge, standard operating procedures, and quality benchmarks across teams — elevating our QA standards to better support operational excellence. This is a senior specialist role with a specialization in knowledge and training: you own the global QA benchmark, build the single source of truth behind it, get analysts to standard through onboarding and continuous training, and design smarter, scalable ways to assess whether work is done correctly. The standards, documentation, and training you build become the operating baseline for a ~400-person global risk and compliance organisation — this is a rare chance to shape how an entire function works What You Will Do Knowledge Management — maintaining a single source of truth: Build and maintain a trusted, up-to-date, searchable space where first-line teams reliably find current SOPs, procedures, and guidance. Lead the consolidation of fragmented documentation into one coherent structure. SOP Governance & Change Communication: Run and initiate a clear governance process and communication cadence for SOP and procedure changes — versioned, approved, published, and actively communicated, so updates land with the teams rather than getting lost. Training, Onboarding & L&D: Design a framework for delivery of onboarding and continuous training for analysts — covering core risk assessment,operational efficiency , and proactive customer communication— and identifying the gaps in the existing training frameworksPartner with QA and other MOps Excellence project managers, and Operational Academies to coach analysts, using gaps identified to target training and prevent recurring errors. Guideline Creation & Transparency: Uplift and maintain clear QA guidelines so that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures. Framework Development: Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations — developing smart, scalable ways to assess whether work is done to standard. Cross-Functional Collaboration: Partner closely with First line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability. Who You Are You bring 5+ years of experience in CDD/KYC compliance control oversight, governance and/or QA roles — senior enough to set standards that others follow. You can translate complex risk concepts into practical guidance, teach analysts how to think through cases rather than follow a checklist, and provide actionable feedback that strengthens their judgement and written assessments. You have hands-on experience or strong aptitude in knowledge management, training/L&D, or building QA and SOP frameworks. You like turning messy, tribal knowledge into clean, usable systems. You have a deep-seated understanding of CDD frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle. You possess exceptional English communication skills and are an expert at tailoring your message to different audiences, delivering feedback that is both actionable and professional. You are a strong writer who can turn complex, changing procedures into clear documentation and training. You possess strong data analysis skills and the ability to synthesize complex information — comfortable diving into data to spot trends, identify root causes, and turn raw findings into strategic recommendations. You have a track record of working successfully cross-functionally with diverse stakeholders to drive initiatives and process improvements to completion. You don’t just “check” work — you own the outcome. You see Quality Assurance as a strategic business enabler that lets Adyen scale safely without sacrificing speed, and you build reusable systems rather than one-off fixes (“Build for Scale”). You have an “automation-first” mindset, naturally spotting manual bottlenecks, utilizing AI effectively, and challenging existing processes to find a better way. You can independently assess complex customer profiles, identify material risks, determine appropriate due diligence and mitigants, and reach clear, risk-based conclusions aligned with the risk appetite and compliance framework. You can distinguish between documenting facts and producing a clear, well-reasoned assessment that connects risk indicators, due diligence, mitigants, and the overall decision. You can evaluate whether a risk assessment is complete, well-reasoned, and appropriately risk-based, identifying gaps in both analysis and judgement. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work setup is 3 days a week in office.",1793411054000,"2026-10-31 02:47:23","2026-10-30T06:23:00-04:00","EUR",{"jsonldValid":26,"jsonld":10},1793554262480]