[{"data":1,"prerenderedAt":140},["ShallowReactive",2],{"$fqnH_yhhhi_JkODFZhbSF7W98AVIz-D08cFUUvWIL6VE":3,"$fUOFNXCwQgKMcwzx_epwTOn6moPwLkkKQVjZi_NynZGU":31},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"applicantCountries":15,"applicantStates":16,"remote":17,"employmentType":18,"department":20,"content_html":21,"content_text":22,"years":23,"createdAt":24,"updatedAtISO":25,"postedAtISO":26,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":29,"isPaid":17,"schema":30},"791e1d1f504ac09f11708dee89287e336fb80c26bfa6413bfb00624854e9ca15","484b9a548122d470cc40e26b686724eee92af97ca4574759c51972776d959bcc","digital-customer-education-specialist-premium-and-paid-progr-at-bamboohr-86e595c14c","Instructional Designer, Paid Programs","BambooHR","https://cdn.jobboardwise.com/logo/bit.ly","HR Software with Heart","Human Resources","Utah | Hybrid","United States",[],[],false,[19],"Full-time","Other","\u003Cp>\u003Cem>Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. \u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>AI at BambooHR\u003C/strong>\u003C/p>\n\u003Cp>At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.\u003C/p>\n\u003Cp>\u003Cstrong>Essential Job Duties\u003C/strong>\u003C/p>\n\u003Cp>The Instructional Designer, Paid Programs will independently designs and delivers premium and paid HR education experiences — including certification programs, cohorts, workshops, learning labs, LMS courses, and short-form digital education. This role builds depth across HR practice areas such as compliance, performance management, and AI fluency and AI workforce strategy, partnering with subject-matter experts to translate expert knowledge and research into clear, actionable learning that helps customers adopt BambooHR and become more self-sufficient. The Digital Customer Education Specialist, Premium & Paid Programs uses AI across research, drafting, personalization, production, and program operations to increase speed, scale, and consistency, applies instructional design judgment to improve effectiveness, and analyzes performance signals to recommend improvements in timing, sequencing, modality, and content clarity. This role partners cross-functionally with Marketing, GTM, Customer Success, Product, and Knowledge Governance to ensure education is accurate, aligned to product releases and customer journey needs, and contributes to measurable adoption, retention, lead generation, and paid-program outcomes.\u003C/p>\n\u003Cp>You will:\u003C/p>\n\u003Cul>\n\u003Cli>Design and deliver premium and paid HR education experiences end-to-end across modalities (certification programs, cohorts, webinars, workshops, learning labs, LMS courses, microlearning), including audience and learning-needs analysis, learning objectives, session plans, exercises, assessments, job aids, and facilitator materials.\u003C/li>\n\u003Cli>Develop education across HR practice areas — including compliance, performance management, and related people topics — as well as AI fluency and AI workforce strategy, going deep enough to teach credibly with SME support.\u003C/li>\n\u003Cli>Partner with internal and external subject-matter experts to turn expert knowledge and research into structured, practical curricula without needing to be the deepest expert in every topic.\u003C/li>\n\u003Cli>Create scripts, slides, videos, and short-form learning assets using AI-assisted research, drafting, and editing while maintaining accuracy, accessibility, and clarity; prototype content independently before handing it to the broader production team.\u003C/li>\n\u003Cli>Build clear calls to action into education experiences that generate qualified leads and support pipeline and paid-program growth, in partnership with Marketing and GTM.\u003C/li>\n\u003Cli>Facilitate and co-facilitate live customer sessions and adapt delivery in real time based on customer questions, context, and learner needs.\u003C/li>\n\u003Cli>Define success measures for owned sessions/assets and monitor performance signals (webinar metrics, LMS analytics, and in-product signals where available), including enrollment, completion, certification, and lead-conversion signals where available.\u003C/li>\n\u003Cli>Partner with Journey Operations to recommend improvements to education timing and sequencing based on customer behavior signals and learning performance insights.\u003C/li>\n\u003Cli>Manage multiple moderate-complexity projects and content updates, including stakeholder review cycles, versioning, and release readiness updates, and maintain quality, consistency, and accuracy as paid programs scale.\u003C/li>\n\u003Cli>Partner with Product, Product Marketing, Support, and Knowledge Governance to ensure content accuracy, consistency, and alignment to standards.\u003C/li>\n\u003Cli>Identify content gaps and propose improvements to increase self-service effectiveness, strengthen the value customers receive from paid and premium programs, and reduce repetitive support needs.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You Need to Get the Job Done\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>2+ years of experience in customer education, enablement, training, instructional design, or a related field (or equivalent practical experience), including experience building or delivering education customers pay for — premium content, paid programs, cohort learning, certification, or professional services.\u003C/li>\n\u003Cli>Strong facilitation and co-facilitation skills and communication skills with the ability to adapt during live customer sessions.\u003C/li>\n\u003Cli>Solid instructional design and adult learning foundations; ability to simplify complex workflows and product concepts and to turn SME knowledge and research into practical learning.\u003C/li>\n\u003Cli>Working knowledge of HR practice areas such as compliance and performance management, with the ability to build depth quickly by leaning on subject-matter experts.\u003C/li>\n\u003Cli>Applied AI fluency: uses AI to accelerate research, design, production, program operations, demonstrations, and learner support, with strong judgment for evaluating and correcting AI outputs; familiarity with AI workforce strategy topics.\u003C/li>\n\u003Cli>Strong collaboration and project execution skills across multiple stakeholders; ability to manage multiple priorities and deadlines, including work with Marketing, GTM, and Customer Success partners.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What Will Make Us REALLY Love You \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience with LMS/course building, webinar platforms, microlearning, and in-product education tools.\u003C/li>\n\u003Cli>Familiarity with product analytics (e.g., Pendo) and using customer behavior signals to inform education recommendations.\u003C/li>\n\u003Cli>Experience partnering with Knowledge Governance on content standards, reuse models, and versioning.\u003C/li>\n\u003Cli>Experience contributing to certification or credentialing programs.\u003C/li>\n\u003Cli>Experience in HR, HR technology, people consulting, talent development, or workforce transformation.\u003C/li>\n\u003Cli>Exposure to responsible AI practices, organizational AI adoption, or change management.\u003C/li>\n\u003Cli>Experience in SaaS or another fast-moving, customer-facing technology environment.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You'll Love About Us\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune\u003C/li>\n\u003Cli>Comprehensive health, life, and disability insurance \u003C/li>\n\u003Cli>Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life\u003C/li>\n\u003Cli>401k plans with up to 6% company match\u003C/li>\n\u003Cli>$2000 Paid-Paid Vacation bonus\u003C/li>\n\u003Cli>EAP through Headspace\u003C/li>\n\u003Cli>Check out all our benefits that benefit you \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>About Us\u003C/strong>\u003C/p>\n\u003Cp>At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. \u003C/p>\n\u003Cp>We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. \u003C/p>\n\u003Cp>What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.\u003C/p>\n\n\u003Cp>\u003Cem>\u003Cstrong>BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.\u003C/strong>\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>BambooHR is An Equal Opportunity Employer--M/F/D/V\u003Cbr>\u003C/em>\u003C/strong>\u003Cstrong>\u003Cem>Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.\u003C/em>\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>For information on California Privacy Policy, click here.\u003C/em>\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>\u003Cem>Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.\u003C/em>\u003C/em>\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed. \u003C/em>\u003C/strong>\u003C/p>","Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR. Essential Job Duties The Instructional Designer, Paid Programs will independently designs and delivers premium and paid HR education experiences — including certification programs, cohorts, workshops, learning labs, LMS courses, and short-form digital education. This role builds depth across HR practice areas such as compliance, performance management, and AI fluency and AI workforce strategy, partnering with subject-matter experts to translate expert knowledge and research into clear, actionable learning that helps customers adopt BambooHR and become more self-sufficient. The Digital Customer Education Specialist, Premium & Paid Programs uses AI across research, drafting, personalization, production, and program operations to increase speed, scale, and consistency, applies instructional design judgment to improve effectiveness, and analyzes performance signals to recommend improvements in timing, sequencing, modality, and content clarity. This role partners cross-functionally with Marketing, GTM, Customer Success, Product, and Knowledge Governance to ensure education is accurate, aligned to product releases and customer journey needs, and contributes to measurable adoption, retention, lead generation, and paid-program outcomes. You will: Design and deliver premium and paid HR education experiences end-to-end across modalities (certification programs, cohorts, webinars, workshops, learning labs, LMS courses, microlearning), including audience and learning-needs analysis, learning objectives, session plans, exercises, assessments, job aids, and facilitator materials. Develop education across HR practice areas — including compliance, performance management, and related people topics — as well as AI fluency and AI workforce strategy, going deep enough to teach credibly with SME support. Partner with internal and external subject-matter experts to turn expert knowledge and research into structured, practical curricula without needing to be the deepest expert in every topic. Create scripts, slides, videos, and short-form learning assets using AI-assisted research, drafting, and editing while maintaining accuracy, accessibility, and clarity; prototype content independently before handing it to the broader production team. Build clear calls to action into education experiences that generate qualified leads and support pipeline and paid-program growth, in partnership with Marketing and GTM. Facilitate and co-facilitate live customer sessions and adapt delivery in real time based on customer questions, context, and learner needs. Define success measures for owned sessions/assets and monitor performance signals (webinar metrics, LMS analytics, and in-product signals where available), including enrollment, completion, certification, and lead-conversion signals where available. Partner with Journey Operations to recommend improvements to education timing and sequencing based on customer behavior signals and learning performance insights. Manage multiple moderate-complexity projects and content updates, including stakeholder review cycles, versioning, and release readiness updates, and maintain quality, consistency, and accuracy as paid programs scale. Partner with Product, Product Marketing, Support, and Knowledge Governance to ensure content accuracy, consistency, and alignment to standards. Identify content gaps and propose improvements to increase self-service effectiveness, strengthen the value customers receive from paid and premium programs, and reduce repetitive support needs. What You Need to Get the Job Done 2+ years of experience in customer education, enablement, training, instructional design, or a related field (or equivalent practical experience), including experience building or delivering education customers pay for — premium content, paid programs, cohort learning, certification, or professional services. Strong facilitation and co-facilitation skills and communication skills with the ability to adapt during live customer sessions. Solid instructional design and adult learning foundations; ability to simplify complex workflows and product concepts and to turn SME knowledge and research into practical learning. Working knowledge of HR practice areas such as compliance and performance management, with the ability to build depth quickly by leaning on subject-matter experts. Applied AI fluency: uses AI to accelerate research, design, production, program operations, demonstrations, and learner support, with strong judgment for evaluating and correcting AI outputs; familiarity with AI workforce strategy topics. Strong collaboration and project execution skills across multiple stakeholders; ability to manage multiple priorities and deadlines, including work with Marketing, GTM, and Customer Success partners. What Will Make Us REALLY Love You Experience with LMS/course building, webinar platforms, microlearning, and in-product education tools. Familiarity with product analytics (e.g., Pendo) and using customer behavior signals to inform education recommendations. Experience partnering with Knowledge Governance on content standards, reuse models, and versioning. Experience contributing to certification or credentialing programs. Experience in HR, HR technology, people consulting, talent development, or workforce transformation. Exposure to responsible AI practices, organizational AI adoption, or change management. Experience in SaaS or another fast-moving, customer-facing technology environment. What You'll Love About Us A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune Comprehensive health, life, and disability insurance Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life 401k plans with up to 6% company match $2000 Paid-Paid Vacation bonus EAP through Headspace Check out all our benefits that benefit you About Us At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you. BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know. BambooHR is An Equal Opportunity Employer--M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. For information on California Privacy Policy, click here. Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details. See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.",0,1790875461000,"2026-10-30 23:50:07","2026-10-30T19:25:36-04:00","",true,"USD",{"jsonldValid":17,"jsonld":27},{"jobs":32},[33,45,66,85,105,120],{"id":34,"applyToken":35,"slug":36,"title":37,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"applicantCountries":38,"applicantStates":39,"remote":17,"employmentType":40,"department":20,"content_html":41,"content_text":42,"years":23,"createdAt":43,"updatedAtISO":25,"postedAtISO":26,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":29,"isPaid":17,"schema":44},"e5dd5aa5eb90b69485814a910565a61eea88a070153d5950adc1c8a870405e0e","543eef523435ca24cb78eaa79f194be760fdf00724defdc0cb17a44251667408","sr-digital-customer-education-specialist-premium-and-paid-pr-at-bamboohr-2654a83302","Sr. Instructional Designer, Paid Programs",[],[],[19],"\u003Cp>\u003Cem>Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>AI at BambooHR:\u003C/strong> At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work. Join us in reimagining the future of HR!\u003C/p>\n\u003Cp>\u003Cstrong>Essential Job Duties\u003C/strong>\u003C/p>\n\u003Cp>The Sr. Instructional Designer, Paid Programs defines and owns BambooHR's market-facing premium and paid HR education programs — including certifications, cohorts, and workshops — and serves as a standards-setter for instructional design and facilitation excellence across the Digital Customer Education team. This role shapes the topic roadmap and SME strategy across HR practice areas such as compliance and performance management, as well as AI fluency and AI workforce strategy, and owns outcomes across the full program lifecycle — discovery, design, delivery, measurement, and iteration. It architects complex, behavior-changing learning experiences that build durable customer capability, reduce friction, accelerate time-to-value, and improve adoption and self-service outcomes. The Sr. Digital Customer Education Specialist facilitates advanced customer-facing sessions (certification cohorts, webinars, learning labs, workshops) with expert-level presence and real-time adaptation, consulting and coaching senior HR practitioners in their own context, while mentoring teammates in facilitation craft, narrative clarity, and AI-enabled workflows. Working cross-functionally with Marketing, GTM, Customer Success, Product, and CX leadership, this role uses systems thinking and learning analytics to identify where education can create measurable customer value and influence commercial outcomes — lead generation, paid-program monetization, adoption, retention, and expansion — and shapes the education strategy and standards for these programs within the broader education roadmap.\u003C/p>\n\u003Cp>You will:\u003C/p>\n\u003Cul>\n\u003Cli>Define and own the premium and paid HR education portfolio end-to-end, from customer discovery and scope recommendation through delivery, measurement, and iteration.\u003C/li>\n\u003Cli>Shape the topic roadmap and SME strategy across HR practice areas and AI capability, including which topics warrant paid programs, certification, or premium content.\u003C/li>\n\u003Cli>Lead major education programs and flagship learning experiences with measurable outcomes tied to customer value, adoption, self-service, and customer success, and to the commercial outcomes the programs are intended to create.\u003C/li>\n\u003Cli>Define the learning approach for assigned complex topic areas, product areas, or journey stages, including goals, program and certification architecture, sequencing recommendations, and measurement plans.\u003C/li>\n\u003Cli>Lead cross-functional delivery for flagship programs (scope, dependencies, stakeholder alignment, launch readiness, and post-launch iteration).\u003C/li>\n\u003Cli>Design the call-to-action and conversion approach for education experiences with Marketing and GTM, and proactively surface opportunities where education can generate leads or create new and expanded revenue.\u003C/li>\n\u003Cli>Create reusable templates, playbooks, and best practices that raise quality and consistency across the team, and hold quality, consistency, and accuracy as paid programs scale.\u003C/li>\n\u003Cli>Mentor Specialist I/II team members through feedback, reviews, co-facilitation, and coaching.\u003C/li>\n\u003Cli>Design multi-layered learning experiences that drive behavior change and adoption through practice, reinforcement, and learner-centered progression.\u003C/li>\n\u003Cli>Build and direct the SME model — recruiting, briefing, and leveraging internal and external experts — and translate expert knowledge, research, and HR domain expertise into structured, scalable curricula: objectives, session plans, exercises, assessments, job aids, facilitator guides, digital courses, and video.\u003C/li>\n\u003Cli>Host and facilitate complex customer sessions with advanced instructional presence, clarity, empathy, and real-time adaptation, consulting and coaching senior practitioners live.\u003C/li>\n\u003Cli>Ensure learning aligns to customer goals, product expectations, and journey context; adjust delivery based on questions and sentiment.\u003C/li>\n\u003Cli>Use AI to redesign how programs are researched, designed, produced, delivered, and operated, and build reusable workflows and prompt libraries that improve quality and velocity across the team.\u003C/li>\n\u003Cli>Lead AI experimentation for segmentation, personalization, and optimization for owned programs.\u003C/li>\n\u003Cli>Evaluate emerging AI tools and recommend integration opportunities that improve effectiveness and measurable outcomes, and set standards for accurate, responsible use.\u003C/li>\n\u003Cli>Use analytics and experimentation to improve timing, modality, content clarity, and learning effectiveness through iterative testing.\u003C/li>\n\u003Cli>Partner with Journey Operations to recommend signal-based education interventions and education-led solutions to adoption blockers.\u003C/li>\n\u003Cli>Translate customer learning insights into actionable recommendations for Product, Product Marketing, and Digital Service experiences.\u003C/li>\n\u003Cli>Represent education in strategic conversations with Marketing, GTM, Product, Product Marketing, Support, and CX leadership; influence decisions through insight, data, and narrative clarity.\u003C/li>\n\u003Cli>Align stakeholders on learning goals, constraints, and success measures for owned programs; communicate risks and tradeoffs clearly.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You Need to Get the Job Done\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years of experience in customer education, enablement, instructional design, or digital learning (or equivalent practical experience), including material ownership of revenue-generating education — premium content, paid programs, certification, cohort learning, or professional services — from discovery through delivery and measurement.\u003C/li>\n\u003Cli>Expert-level facilitation skills with real-time adaptation and strong customer-facing presence, including consulting and coaching credibility with senior HR practitioners.\u003C/li>\n\u003Cli>Advanced instructional design and adult learning expertise with a track record of behavior-change outcomes and of turning SME knowledge and research into scalable curricula.\u003C/li>\n\u003Cli>Depth or demonstrated ability to build depth in HR practice areas such as compliance and performance management, plus fluency in AI capability and AI workforce strategy topics.\u003C/li>\n\u003Cli>High applied AI fluency with a demonstrated ability to redesign programs, workflows, and delivery models using AI — not only to accelerate production — and to evaluate AI outputs for accuracy and fit.\u003C/li>\n\u003Cli>Commercial and GTM partnership: understands customer expectations, scope, positioning, and how education generates leads and creates measurable business value.\u003C/li>\n\u003Cli>Strong systems thinking, synthesis, and narrative clarity; ability to influence cross-functional, Marketing, and GTM leaders.\u003C/li>\n\u003Cli>Demonstrated ability to mentor others through feedback, coaching, and standards-setting.\u003C/li>\n\u003Cli>Bachelor's degree or equivalent practical experience required.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What Will Make Us REALLY Love You\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience designing lifecycle-triggered learning and in-product education experiences.\u003C/li>\n\u003Cli>Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics.\u003C/li>\n\u003Cli>Experience creating reusable playbooks/standards that scale quality across a team.\u003C/li>\n\u003Cli>Experience designing or owning certification or credentialing programs.\u003C/li>\n\u003Cli>Experience in HR, HR technology, people consulting, talent development, or workforce transformation.\u003C/li>\n\u003Cli>Experience with responsible AI, organizational AI adoption, change management, or AI governance.\u003C/li>\n\u003Cli>Experience in SaaS or another fast-moving, customer-facing technology environment.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You'll Love About Us\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune\u003C/li>\n\u003Cli>Comprehensive health, life, and disability insurance\u003C/li>\n\u003Cli>Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life\u003C/li>\n\u003Cli>401k plans with up to 6% company match\u003C/li>\n\u003Cli>$2000 Paid-Paid Vacation bonus\u003C/li>\n\u003Cli>EAP through Headspace\u003C/li>\n\u003Cli>Check out all our benefits that benefit you \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>About Us\u003C/strong>\u003C/p>\n\u003Cp>At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. \u003C/p>\n\u003Cp>We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. \u003C/p>\n\u003Cp>What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.\u003C/p>\n\n\u003Cp>\u003Cem>\u003Cstrong>BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.\u003C/strong>\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>BambooHR is An Equal Opportunity Employer--M/F/D/V\u003Cbr>\u003C/em>\u003C/strong>\u003Cstrong>\u003Cem>Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.\u003C/em>\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>For information on California Privacy Policy, click here.\u003C/em>\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>\u003Cem>Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.\u003C/em>\u003C/em>\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cem>See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed. \u003C/em>\u003C/strong>\u003C/p>","Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work. Join us in reimagining the future of HR! Essential Job Duties The Sr. Instructional Designer, Paid Programs defines and owns BambooHR's market-facing premium and paid HR education programs — including certifications, cohorts, and workshops — and serves as a standards-setter for instructional design and facilitation excellence across the Digital Customer Education team. This role shapes the topic roadmap and SME strategy across HR practice areas such as compliance and performance management, as well as AI fluency and AI workforce strategy, and owns outcomes across the full program lifecycle — discovery, design, delivery, measurement, and iteration. It architects complex, behavior-changing learning experiences that build durable customer capability, reduce friction, accelerate time-to-value, and improve adoption and self-service outcomes. The Sr. Digital Customer Education Specialist facilitates advanced customer-facing sessions (certification cohorts, webinars, learning labs, workshops) with expert-level presence and real-time adaptation, consulting and coaching senior HR practitioners in their own context, while mentoring teammates in facilitation craft, narrative clarity, and AI-enabled workflows. Working cross-functionally with Marketing, GTM, Customer Success, Product, and CX leadership, this role uses systems thinking and learning analytics to identify where education can create measurable customer value and influence commercial outcomes — lead generation, paid-program monetization, adoption, retention, and expansion — and shapes the education strategy and standards for these programs within the broader education roadmap. You will: Define and own the premium and paid HR education portfolio end-to-end, from customer discovery and scope recommendation through delivery, measurement, and iteration. Shape the topic roadmap and SME strategy across HR practice areas and AI capability, including which topics warrant paid programs, certification, or premium content. Lead major education programs and flagship learning experiences with measurable outcomes tied to customer value, adoption, self-service, and customer success, and to the commercial outcomes the programs are intended to create. Define the learning approach for assigned complex topic areas, product areas, or journey stages, including goals, program and certification architecture, sequencing recommendations, and measurement plans. Lead cross-functional delivery for flagship programs (scope, dependencies, stakeholder alignment, launch readiness, and post-launch iteration). Design the call-to-action and conversion approach for education experiences with Marketing and GTM, and proactively surface opportunities where education can generate leads or create new and expanded revenue. Create reusable templates, playbooks, and best practices that raise quality and consistency across the team, and hold quality, consistency, and accuracy as paid programs scale. Mentor Specialist I/II team members through feedback, reviews, co-facilitation, and coaching. Design multi-layered learning experiences that drive behavior change and adoption through practice, reinforcement, and learner-centered progression. Build and direct the SME model — recruiting, briefing, and leveraging internal and external experts — and translate expert knowledge, research, and HR domain expertise into structured, scalable curricula: objectives, session plans, exercises, assessments, job aids, facilitator guides, digital courses, and video. Host and facilitate complex customer sessions with advanced instructional presence, clarity, empathy, and real-time adaptation, consulting and coaching senior practitioners live. Ensure learning aligns to customer goals, product expectations, and journey context; adjust delivery based on questions and sentiment. Use AI to redesign how programs are researched, designed, produced, delivered, and operated, and build reusable workflows and prompt libraries that improve quality and velocity across the team. Lead AI experimentation for segmentation, personalization, and optimization for owned programs. Evaluate emerging AI tools and recommend integration opportunities that improve effectiveness and measurable outcomes, and set standards for accurate, responsible use. Use analytics and experimentation to improve timing, modality, content clarity, and learning effectiveness through iterative testing. Partner with Journey Operations to recommend signal-based education interventions and education-led solutions to adoption blockers. Translate customer learning insights into actionable recommendations for Product, Product Marketing, and Digital Service experiences. Represent education in strategic conversations with Marketing, GTM, Product, Product Marketing, Support, and CX leadership; influence decisions through insight, data, and narrative clarity. Align stakeholders on learning goals, constraints, and success measures for owned programs; communicate risks and tradeoffs clearly. What You Need to Get the Job Done 5+ years of experience in customer education, enablement, instructional design, or digital learning (or equivalent practical experience), including material ownership of revenue-generating education — premium content, paid programs, certification, cohort learning, or professional services — from discovery through delivery and measurement. Expert-level facilitation skills with real-time adaptation and strong customer-facing presence, including consulting and coaching credibility with senior HR practitioners. Advanced instructional design and adult learning expertise with a track record of behavior-change outcomes and of turning SME knowledge and research into scalable curricula. Depth or demonstrated ability to build depth in HR practice areas such as compliance and performance management, plus fluency in AI capability and AI workforce strategy topics. High applied AI fluency with a demonstrated ability to redesign programs, workflows, and delivery models using AI — not only to accelerate production — and to evaluate AI outputs for accuracy and fit. Commercial and GTM partnership: understands customer expectations, scope, positioning, and how education generates leads and creates measurable business value. Strong systems thinking, synthesis, and narrative clarity; ability to influence cross-functional, Marketing, and GTM leaders. Demonstrated ability to mentor others through feedback, coaching, and standards-setting. Bachelor's degree or equivalent practical experience required. What Will Make Us REALLY Love You Experience designing lifecycle-triggered learning and in-product education experiences. Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics. Experience creating reusable playbooks/standards that scale quality across a team. Experience designing or owning certification or credentialing programs. Experience in HR, HR technology, people consulting, talent development, or workforce transformation. Experience with responsible AI, organizational AI adoption, change management, or AI governance. Experience in SaaS or another fast-moving, customer-facing technology environment. What You'll Love About Us A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune Comprehensive health, life, and disability insurance Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life 401k plans with up to 6% company match $2000 Paid-Paid Vacation bonus EAP through Headspace Check out all our benefits that benefit you About Us At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you. BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know. BambooHR is An Equal Opportunity Employer--M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. For information on California Privacy Policy, click here. Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details. See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.",1790897746000,{"jsonldValid":17,"jsonld":27},{"id":46,"applyToken":47,"slug":48,"title":49,"companyname":50,"companylogo":51,"companyTagline":52,"companyIndustry":53,"city":54,"country":55,"applicantCountries":56,"applicantStates":57,"remote":17,"employmentType":58,"department":20,"content_html":59,"content_text":60,"years":23,"createdAt":61,"updatedAtISO":62,"postedAtISO":63,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":64,"isPaid":17,"schema":65},"4b4d10b79b9ed2f80f23917805b79241c23cb5a87b39d0d241c55a5459722097","38d810efae69a62e73e3ba55379c181123281a97ddcf7c11de8ae0ee7a13f7c4","cdd-kyc-knowledge-and-training-manager-at-adyen-b491222e4a","CDD KYC Knowledge & Training manager","Adyen","https://cdn.jobboardwise.com/logo/adyen.com","Meet the financial technology platform helping the world’s leading businesses achieve their ambitions faster.","Financial Services","Amsterdam","Netherlands",[],[],[19],"\u003Cp>\u003Cstrong>This is Adyen\u003C/strong>\u003C/p>\n\u003Cp>Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. \u003C/p>\n\u003Cp>For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.\u003Cbr>\u003Cbr>\u003C/p>\n\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\u003Cp>Adyen is moving fast, and our Merchant Operations (MOps) team is the engine ensuring we grow responsibly. We’ve recently centralized our Quality Assurance function into the MOps Excellence domain, transforming it from a standard checkpoint into a strategic partner that drives quality and efficiency across the globe. Role is based in EMEA.\u003C/p>\n\u003Cp>As our operations continue to scale globally, there is a key opportunity to streamline knowledge, standard operating procedures, and quality benchmarks across teams — elevating our QA standards to better support operational excellence. This is a senior specialist role with a specialization in knowledge and training: you own the global QA benchmark, build the single source of truth behind it, get analysts to standard through onboarding and continuous training, and design smarter, scalable ways to assess whether work is done correctly. The standards, documentation, and training you build become the operating baseline for a ~400-person global risk and compliance organisation — this is a rare chance to shape how an entire function works\u003C/p>\n\u003Cp>\u003Cstrong>What You Will Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Knowledge Management — maintaining a single source of truth: \u003C/strong>Build and maintain a trusted, up-to-date, searchable space where first-line teams reliably find current SOPs, procedures, and guidance. Lead the consolidation of fragmented documentation into one coherent structure.\u003C/li>\n\u003Cli>\u003Cstrong>SOP Governance & Change Communication: \u003C/strong>Run and initiate a clear governance process and communication cadence for SOP and procedure changes — versioned, approved, published, and actively communicated, so updates land with the teams rather than getting lost.\u003C/li>\n\u003Cli>\u003Cstrong>Training, Onboarding & L&D: \u003C/strong>Design a framework for delivery of onboarding and continuous training for analysts — covering core risk assessment,operational efficiency , and proactive customer communication— and identifying the gaps in the existing training frameworksPartner with QA and other MOps Excellence project managers, and Operational Academies to coach analysts, using gaps identified to target training and prevent recurring errors. \u003C/li>\n\u003Cli>\u003Cstrong>Guideline Creation & Transparency: \u003C/strong>Uplift and maintain clear QA guidelines so that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures.\u003C/li>\n\u003Cli>\u003Cstrong>Framework Development: \u003C/strong>Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations — developing smart, scalable ways to assess whether work is done to standard.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-Functional Collaboration: \u003C/strong>Partner closely with First line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Who You Are\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You bring 5+ years of experience in CDD/KYC compliance control oversight, governance and/or QA roles — senior enough to set standards that others follow.\u003C/li>\n\u003Cli>You can translate complex risk concepts into practical guidance, teach analysts how to think through cases rather than follow a checklist, and provide actionable feedback that strengthens their judgement and written assessments.\u003C/li>\n\u003Cli>You have hands-on experience or strong aptitude in knowledge management, training/L&D, or building QA and SOP frameworks. You like turning messy, tribal knowledge into clean, usable systems.\u003C/li>\n\u003Cli>You have a deep-seated understanding of CDD frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle.\u003C/li>\n\u003Cli>You possess exceptional English communication skills and are an expert at tailoring your message to different audiences, delivering feedback that is both actionable and professional. You are a strong writer who can turn complex, changing procedures into clear documentation and training.\u003C/li>\n\u003Cli>You possess strong data analysis skills and the ability to synthesize complex information — comfortable diving into data to spot trends, identify root causes, and turn raw findings into strategic recommendations.\u003C/li>\n\u003Cli>You have a track record of working successfully cross-functionally with diverse stakeholders to drive initiatives and process improvements to completion.\u003C/li>\n\u003Cli>You don’t just “check” work — you own the outcome. You see Quality Assurance as a strategic business enabler that lets Adyen scale safely without sacrificing speed, and you build reusable systems rather than one-off fixes (“Build for Scale”).\u003C/li>\n\u003Cli>You have an “automation-first” mindset, naturally spotting manual bottlenecks, utilizing AI effectively, and challenging existing processes to find a better way.\u003C/li>\n\u003Cli>You can independently assess complex customer profiles, identify material risks, determine appropriate due diligence and mitigants, and reach clear, risk-based conclusions aligned with the risk appetite and compliance framework.\u003C/li>\n\u003Cli>You can distinguish between documenting facts and producing a clear, well-reasoned assessment that connects risk indicators, due diligence, mitigants, and the overall decision.\u003C/li>\n\u003Cli>You can evaluate whether a risk assessment is complete, well-reasoned, and appropriately risk-based, identifying gaps in both analysis and judgement.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Our Diversity, Equity and Inclusion commitments \u003C/strong>\u003C/p>\n\u003Cp>Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. \u003C/p>\n\u003Cp>Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!\u003C/p>\n\u003Cp>\u003Cstrong>What’s next?\u003C/strong>\u003C/p>\n\u003Cp>Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.\u003C/p>\n\n\u003Cp>This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work setup is 3 days a week in office.\u003C/p>","This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Role Adyen is moving fast, and our Merchant Operations (MOps) team is the engine ensuring we grow responsibly. We’ve recently centralized our Quality Assurance function into the MOps Excellence domain, transforming it from a standard checkpoint into a strategic partner that drives quality and efficiency across the globe. Role is based in EMEA. As our operations continue to scale globally, there is a key opportunity to streamline knowledge, standard operating procedures, and quality benchmarks across teams — elevating our QA standards to better support operational excellence. This is a senior specialist role with a specialization in knowledge and training: you own the global QA benchmark, build the single source of truth behind it, get analysts to standard through onboarding and continuous training, and design smarter, scalable ways to assess whether work is done correctly. The standards, documentation, and training you build become the operating baseline for a ~400-person global risk and compliance organisation — this is a rare chance to shape how an entire function works What You Will Do Knowledge Management — maintaining a single source of truth: Build and maintain a trusted, up-to-date, searchable space where first-line teams reliably find current SOPs, procedures, and guidance. Lead the consolidation of fragmented documentation into one coherent structure. SOP Governance & Change Communication: Run and initiate a clear governance process and communication cadence for SOP and procedure changes — versioned, approved, published, and actively communicated, so updates land with the teams rather than getting lost. Training, Onboarding & L&D: Design a framework for delivery of onboarding and continuous training for analysts — covering core risk assessment,operational efficiency , and proactive customer communication— and identifying the gaps in the existing training frameworksPartner with QA and other MOps Excellence project managers, and Operational Academies to coach analysts, using gaps identified to target training and prevent recurring errors. Guideline Creation & Transparency: Uplift and maintain clear QA guidelines so that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures. Framework Development: Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations — developing smart, scalable ways to assess whether work is done to standard. Cross-Functional Collaboration: Partner closely with First line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability. Who You Are You bring 5+ years of experience in CDD/KYC compliance control oversight, governance and/or QA roles — senior enough to set standards that others follow. You can translate complex risk concepts into practical guidance, teach analysts how to think through cases rather than follow a checklist, and provide actionable feedback that strengthens their judgement and written assessments. You have hands-on experience or strong aptitude in knowledge management, training/L&D, or building QA and SOP frameworks. You like turning messy, tribal knowledge into clean, usable systems. You have a deep-seated understanding of CDD frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle. You possess exceptional English communication skills and are an expert at tailoring your message to different audiences, delivering feedback that is both actionable and professional. You are a strong writer who can turn complex, changing procedures into clear documentation and training. You possess strong data analysis skills and the ability to synthesize complex information — comfortable diving into data to spot trends, identify root causes, and turn raw findings into strategic recommendations. You have a track record of working successfully cross-functionally with diverse stakeholders to drive initiatives and process improvements to completion. You don’t just “check” work — you own the outcome. You see Quality Assurance as a strategic business enabler that lets Adyen scale safely without sacrificing speed, and you build reusable systems rather than one-off fixes (“Build for Scale”). You have an “automation-first” mindset, naturally spotting manual bottlenecks, utilizing AI effectively, and challenging existing processes to find a better way. You can independently assess complex customer profiles, identify material risks, determine appropriate due diligence and mitigants, and reach clear, risk-based conclusions aligned with the risk appetite and compliance framework. You can distinguish between documenting facts and producing a clear, well-reasoned assessment that connects risk indicators, due diligence, mitigants, and the overall decision. You can evaluate whether a risk assessment is complete, well-reasoned, and appropriately risk-based, identifying gaps in both analysis and judgement. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work setup is 3 days a week in office.",1793411054000,"2026-10-31 02:47:23","2026-10-30T06:23:00-04:00","EUR",{"jsonldValid":17,"jsonld":27},{"id":67,"applyToken":68,"slug":69,"title":70,"companyname":71,"companylogo":72,"companyTagline":73,"companyIndustry":74,"city":75,"country":14,"applicantCountries":76,"applicantStates":77,"remote":17,"employmentType":78,"department":20,"content_html":79,"content_text":80,"years":23,"createdAt":81,"updatedAtISO":82,"postedAtISO":83,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":29,"isPaid":17,"schema":84},"b5d8e67de867c64a5aaca76175daa9325f73551cf9a28cf9bf5e0ee7e2f618ea","c3eebf00c00fad28640dd8b508685ed9658bcaf92505016eb5242eb7b526d530","learning-and-development-specialist-at-auctane-92852989c6","Learning & Development Specialist","Auctane","https://cdn.jobboardwise.com/logo/auctane.com","We Drive Commerce Forward, One Package at a Time.","Software Development","Austin",[],[],[19],"\u003Ch2>\u003Cimg>\u003C/h2>\n\n\u003Cp>About us\u003C/p>\n\u003Cp>At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.\u003C/p>\n\u003Cp>The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.\u003C/p>\n\u003Cp>Our values\u003C/p>\n\u003Cp>\u003Cimg>Win as One. Delight Customers. Deliver Great Outcomes. \u003C/p>\u003Cp>About the role\u003C/p>\n\u003Cp>The \u003Cstrong>Learning & Development Specialist\u003C/strong> for ShipStation Global Brands Support is a strategic and hands-on role responsible for designing, delivering, and continuously optimizing training programs that directly impact new hire performance, customer satisfaction (CSAT), and employee experience (eNPS). This role owns the onboarding lifecycle, supports trainer excellence, and drives training innovation to ensure a graduation rate of 75%+, CSAT of 90%, and eNPS of +35.\u003C/p>\n\u003Cp>\u003Cstrong>Primary Objectives\u003C/strong>\u003Cstrong>: \u003C/strong>\u003C/p>\n\u003Col>\n\u003Cli>Own the onboarding program lifecycle\u003C/li>\n\u003Cli>Maintain training content, videos and learning systems\u003C/li>\n\u003Cli>Develop trainers and ensure consistent delivery quality\u003C/li>\n\u003Cli>Analyze performance and feedback data to drive improvement\u003C/li>\n\u003Cli>Partner with Support and Ops stakeholders\u003C/li>\n\u003Cli>Enable employees through post-onboarding upskilling\u003C/li>\n\u003Cli>Drive recognition and engagement\u003C/li>\n\u003C/ol>\n\u003Cp>This position is \u003Cstrong>hybrid (3 days per week in office; Tuesday - Thursday) \u003C/strong>and is located in \u003Cstrong>Austin, TX. \u003C/strong>Approximately up to 15% expected travel to different cities, states, or countries to deliver learning programs or for professional development opportunities\u003C/p>\n\u003Cp>About the team\u003C/p>\n\u003Cp>The ShipStation Global CX Learning & Development Team fosters employee and customer growth by creating and managing learning programs aligned with organizational goals. This team handles employee and customer education, product release readiness, content development, knowledge management, and the design and implementation of the customer experience journey.\u003C/p>\n\u003Cp>What will you be doing?\u003C/p>\n\u003Cp>\u003Cem>To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>Essential Position Duties (\u003C/strong>\u003Cem>typical monthly, weekly, daily tasks which support the primary objectives\u003C/em>\u003Cstrong>):\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Onboarding Program Ownership\n\n\u003C/li>\n\u003Cli>Training Content, Video and Systems\n\n\u003C/li>\n\u003Cli>Trainer Development and QA\n\n\u003C/li>\n\u003Cli>Performance & Feedback Analytics\n\n\u003C/li>\n\u003Cli>Stakeholder Partnership\n\n\u003C/li>\n\u003Cli>Post-Onboarding Enablement\n\n\u003C/li>\n\u003Cli>Recognition and Engagement\n\n\u003C/li>\n\u003C/ul>\n\u003Cp>What are we looking for?\u003C/p>\n\u003Cul>\n\u003Cli>2 - 3 years of experience working in a customer-facing role\u003C/li>\n\u003Cli>1 - 2 years of experience working within a SaaS organization\u003C/li>\n\u003C/ul>\n\u003Cp>What will make you stand out?\u003C/p>\n\u003Cp>\u003Cstrong>Preferred Education and/or Experience \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3–5 years in L&D, enablement, or support operations\u003C/li>\n\u003Cli>Experience with data reporting, LMS, and content design and video editing tools\u003C/li>\n\u003Cli>Proven success aligning training programs to performance metrics\u003C/li>\n\u003Cli>Strong facilitation and stakeholder management skills\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Team Member Success Factors: \u003Cbr>\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Communication\u003C/strong> - Speaks clearly and persuasively, Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.\u003C/li>\n\u003Cli>\u003Cstrong>Solution-Focused\u003C/strong> - Views a problem or challenge as an opportunity for learning; actively searches for solutions using all available resources\u003C/li>\n\u003Cli>\u003Cstrong>Teamwork\u003C/strong> - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.\u003C/li>\n\u003Cli>\u003Cstrong>Cost Consciousness\u003C/strong> \u003Cstrong>with Quality Focus\u003C/strong> - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources; Understands how to balance cost consciousness with quality focus; Ensures quality of service and product at all levels.\u003C/li>\n\u003Cli>\u003Cstrong>Judgment\u003C/strong> - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.\u003C/li>\n\u003Cli>\u003Cstrong>Kaizen \u003C/strong>- Continually looks for ways to improve process, customer satisfaction, quality of product, personal achievement, team achievement, and company overall; Does not accept “status quo” as a default.\u003C/li>\n\u003C/ul>\n\u003Cp>The Tech\u003C/p>\n\u003Cp>\u003Cstrong>Skills and Knowledge:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Strong written and verbal communication skills, with the ability to explain complex concepts simply\u003C/li>\n\u003Cli>Ability to keep learners engaged and adapt training approach as needed\u003C/li>\n\u003Cli>Basic understanding of adult learning theories (Andragogy, Self-Directed, Experiential)\u003C/li>\n\u003Cli>Basic understanding of instructional design models (ADDIE, UbD, ARCS)\u003C/li>\n\u003Cli>Basic understanding of learning management system administration (Docebo, Articulate Rise)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Computer/Software/Application Proficiency:                                                   \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proficient in two or more ShipStation Global products and/or service offerings\u003C/li>\n\u003Cli>Intermediate Microsoft 365 proficiency\u003C/li>\n\u003Cli>Intermediate Confluence proficiency\u003C/li>\n\u003Cli>Intermediate Docebo/Articulate Rise proficiency\u003C/li>\n\u003Cli>Familiarity with Asana project management software\u003C/li>\n\u003Cli>Familiarity with video creation and editing software\u003C/li>\n\u003C/ul>\n\u003Cp>What do we offer?\u003C/p>\n\u003Cul>\n\u003Cli>🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.\u003C/li>\n\u003Cli>🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!\u003C/li>\n\u003Cli>🌅We offer 12 paid holidays for all of our US employees!\u003C/li>\n\u003Cli>💰401k employer matching program – because your future deserves a friendly boost!\u003C/li>\n\u003Cli>⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.\u003C/li>\n\u003Cli>🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.\u003C/li>\n\u003Cli>🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).\u003C/li>\n\u003Cli>🍽 Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.\u003C/li>\n\u003Cli>🏐Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. \u003C/li>\n\u003Cli>🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.\u003C/li>\n\u003Cli>🧠Employee Assistance Program. We offer up to 8 free mental health sessions. \u003C/li>\n\u003Cli>💪🏽We offer gym discounts to help you stay fit and healthy!\u003C/li>\n\u003Cli>📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. \u003C/li>\n\u003Cli>🔗 Employee Referral Program! We reward employees helping us find top talent!\u003C/li>\n\u003Cli>💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Additional Position Duties:\u003C/strong> (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)\u003C/p>\n\u003Cul>\n\u003Cli>Sit for prolonged periods of time\u003C/li>\n\u003Cli>Utilize wrist and hands for a prolonged period of time\u003C/li>\n\u003Cli>Walk short distances\u003C/li>\n\u003Cli>Stand for short periods\u003C/li>\n\u003Cli>Speaking and conversing with others\u003C/li>\n\u003Cli>Lift up to 25lbs without assistance up to chest height\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Equal Opportunity Employer/Veterans/Disabled\u003C/strong>\u003C/p>\n\u003Cp>If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.\u003C/p>","About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The Learning & Development Specialist for ShipStation Global Brands Support is a strategic and hands-on role responsible for designing, delivering, and continuously optimizing training programs that directly impact new hire performance, customer satisfaction (CSAT), and employee experience (eNPS). This role owns the onboarding lifecycle, supports trainer excellence, and drives training innovation to ensure a graduation rate of 75%+, CSAT of 90%, and eNPS of +35. Primary Objectives : Own the onboarding program lifecycle Maintain training content, videos and learning systems Develop trainers and ensure consistent delivery quality Analyze performance and feedback data to drive improvement Partner with Support and Ops stakeholders Enable employees through post-onboarding upskilling Drive recognition and engagement This position is hybrid (3 days per week in office; Tuesday - Thursday) and is located in Austin, TX. Approximately up to 15% expected travel to different cities, states, or countries to deliver learning programs or for professional development opportunities About the team The ShipStation Global CX Learning & Development Team fosters employee and customer growth by creating and managing learning programs aligned with organizational goals. This team handles employee and customer education, product release readiness, content development, knowledge management, and the design and implementation of the customer experience journey. What will you be doing? To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Position Duties ( typical monthly, weekly, daily tasks which support the primary objectives ): Onboarding Program Ownership Training Content, Video and Systems Trainer Development and QA Performance & Feedback Analytics Stakeholder Partnership Post-Onboarding Enablement Recognition and Engagement What are we looking for? 2 - 3 years of experience working in a customer-facing role 1 - 2 years of experience working within a SaaS organization What will make you stand out? Preferred Education and/or Experience 3–5 years in L&D, enablement, or support operations Experience with data reporting, LMS, and content design and video editing tools Proven success aligning training programs to performance metrics Strong facilitation and stakeholder management skills Team Member Success Factors: Communication - Speaks clearly and persuasively, Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Solution-Focused - Views a problem or challenge as an opportunity for learning; actively searches for solutions using all available resources Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Cost Consciousness with Quality Focus - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources; Understands how to balance cost consciousness with quality focus; Ensures quality of service and product at all levels. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Kaizen - Continually looks for ways to improve process, customer satisfaction, quality of product, personal achievement, team achievement, and company overall; Does not accept “status quo” as a default. The Tech Skills and Knowledge: Strong written and verbal communication skills, with the ability to explain complex concepts simply Ability to keep learners engaged and adapt training approach as needed Basic understanding of adult learning theories (Andragogy, Self-Directed, Experiential) Basic understanding of instructional design models (ADDIE, UbD, ARCS) Basic understanding of learning management system administration (Docebo, Articulate Rise) Computer/Software/Application Proficiency: Proficient in two or more ShipStation Global products and/or service offerings Intermediate Microsoft 365 proficiency Intermediate Confluence proficiency Intermediate Docebo/Articulate Rise proficiency Familiarity with Asana project management software Familiarity with video creation and editing software What do we offer? 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays. 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands! 🌅We offer 12 paid holidays for all of our US employees! 💰401k employer matching program – because your future deserves a friendly boost! ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements. 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events. 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…). 🍽 Indulge in weekly catered lunches at our office – a delicious perk to fuel your work. 🏐Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc. 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 💪🏽We offer gym discounts to help you stay fit and healthy! 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 🔗 Employee Referral Program! We reward employees helping us find top talent! 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) Sit for prolonged periods of time Utilize wrist and hands for a prolonged period of time Walk short distances Stand for short periods Speaking and conversing with others Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.",1793324514000,"2026-10-30 02:45:11","2026-10-29T18:42:20-04:00",{"jsonldValid":17,"jsonld":27},{"id":86,"applyToken":87,"slug":88,"title":89,"companyname":90,"companylogo":91,"companyTagline":92,"companyIndustry":74,"city":93,"country":94,"applicantCountries":95,"applicantStates":96,"remote":17,"employmentType":97,"department":20,"content_html":98,"content_text":99,"years":23,"createdAt":100,"updatedAtISO":101,"postedAtISO":102,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":103,"isPaid":17,"schema":104},"746ea3872e41c32d5a7b3ba43dff42154d90f9caad604a36f090983f42e0ccdc","a7679211ffc996aa9f5157d50e9a0938462fbf000f0d331aff039757289399c1","senior-learning-and-development-business-partner-at-bosch-usa-d61f07e72a","Senior Learning & Development Business Partner","Bosch USA","https://cdn.jobboardwise.com/logo/bosch.us","Invented for life","Cluj, Jucu","Romania",[],[],[19],"\u003Ch2>Company Description\u003C/h2>\u003Cp>\u003Cem>\u003Cstrong>About Bosch Cluj Plant\u003C/strong>\u003C/em>\u003Cbr>\nFor over a decade, the Bosch Cluj Plant has become a strategic hub for innovation and production, making a significant impact on the technological landscape in Romania. Through our constant commitment to excellence in quality and innovation, we develop a diverse range of modern products for the mobility industry, focusing on delivering cutting-edge solutions to our international customers. Inspired by passion for technology, we have consistently evolved, solidifying our position as the most desired employer in Cluj for the engineering and business candidates. We pay special attention to the development of our community, inspiring future generations and governing our impact on the environment.\u003C/p>\u003Cp>Our promise to our colleagues is rock-solid: we grow together,we enjoy our work, and inspire each other. Join us and see the difference. \u003Cstrong>Work LikeABosch\u003C/strong>\u003C/p>\n\u003Ch2>Job Description\u003C/h2>\u003Cp>\u003Cu>\u003Cem>\u003Cstrong>Purpose of the Role\u003C/strong>\u003C/em>\u003C/u>\u003C/p>\u003Cp>Act as a strategic partner for assigned departments, supporting leaders and associates throughout the full competence and learning lifecycle. Drive competence development, leadership capability, learning culture, and training governance to ensure business needs are translated into impactful development solutions.\u003C/p>\u003Cp>\u003Cstrong>Main Responsibilities\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Act as strategic Learning & Development partner for assigned departments and leadership teams.\u003C/li>\u003Cli>Partner with managers to identify competence gaps and define development strategies and learning interventions.\u003C/li>\u003Cli>\u003Cstrong>Design, develop, implement and continuously improve leadership development programs for current and future leaders across the organization.\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Facilitate leadership workshops, learning journeys, assessment activities and development initiatives for people leaders.\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>Consult leaders on leadership requirements, development pathways, team effectiveness, coaching, feedback and people development practices.\u003C/strong>\u003C/li>\u003Cli>Support competence management, learning governance, learning plans and On-the-Job Training (OJT) processes.\u003C/li>\u003Cli>Lead Learning & Development projects and organizational development initiatives aligned with business priorities.\u003C/li>\u003Cli>Promote a learning culture through coaching, feedback, growth mindset and capability-building initiatives.\u003C/li>\u003Cli>Manage stakeholder relationships and collaborate with internal and external learning providers.\u003C/li>\u003C/ul>\n\u003Ch2>Qualifications\u003C/h2>\u003Cul>\u003Cli>5+ years of experience in Learning & Development, Organization Development, Talent Development or HR Business Partnering.\u003C/li>\u003Cli>\u003Cstrong>Proven experience designing and delivering leadership development programs and workshops.\u003C/strong>\u003C/li>\u003Cli>Strong facilitation, consulting and stakeholder management skills.\u003C/li>\u003Cli>Experience working with senior managers and leadership teams.\u003C/li>\u003Cli>Experience in project management and learning solution design.\u003C/li>\u003C/ul>","Company Description About Bosch Cluj Plant For over a decade, the Bosch Cluj Plant has become a strategic hub for innovation and production, making a significant impact on the technological landscape in Romania. Through our constant commitment to excellence in quality and innovation, we develop a diverse range of modern products for the mobility industry, focusing on delivering cutting-edge solutions to our international customers. Inspired by passion for technology, we have consistently evolved, solidifying our position as the most desired employer in Cluj for the engineering and business candidates. We pay special attention to the development of our community, inspiring future generations and governing our impact on the environment. Our promise to our colleagues is rock-solid: we grow together,we enjoy our work, and inspire each other. Join us and see the difference. Work LikeABosch Job Description Purpose of the Role Act as a strategic partner for assigned departments, supporting leaders and associates throughout the full competence and learning lifecycle. Drive competence development, leadership capability, learning culture, and training governance to ensure business needs are translated into impactful development solutions. Main Responsibilities Act as strategic Learning & Development partner for assigned departments and leadership teams. Partner with managers to identify competence gaps and define development strategies and learning interventions. Design, develop, implement and continuously improve leadership development programs for current and future leaders across the organization. Facilitate leadership workshops, learning journeys, assessment activities and development initiatives for people leaders. Consult leaders on leadership requirements, development pathways, team effectiveness, coaching, feedback and people development practices. Support competence management, learning governance, learning plans and On-the-Job Training (OJT) processes. Lead Learning & Development projects and organizational development initiatives aligned with business priorities. Promote a learning culture through coaching, feedback, growth mindset and capability-building initiatives. Manage stakeholder relationships and collaborate with internal and external learning providers. Qualifications 5+ years of experience in Learning & Development, Organization Development, Talent Development or HR Business Partnering. Proven experience designing and delivering leadership development programs and workshops. Strong facilitation, consulting and stakeholder management skills. Experience working with senior managers and leadership teams. Experience in project management and learning solution design.",1793313813000,"2026-10-29 23:49:39","2026-10-29T11:43:13.805Z","RON",{"jsonldValid":17,"jsonld":27},{"id":106,"applyToken":107,"slug":108,"title":109,"companyname":110,"companylogo":27,"city":111,"country":14,"applicantCountries":112,"applicantStates":113,"remote":28,"employmentType":114,"department":20,"content_html":115,"content_text":116,"years":23,"createdAt":117,"updatedAtISO":101,"postedAtISO":118,"validThroughISO":27,"active":28,"hasSalary":17,"salaryMin":23,"salaryMax":23,"currency":29,"isPaid":17,"schema":119},"bb9cdda4cb6596922b87e6f531fcef9265d64b12be42359f070a879d1f980d38","8bdf700f2c3f40514b6320286c69dbf8498fc533771f837c03edd013beaeefa5","cs-learning-designer-at-brilliant-org-1c0c4b5740","CS Learning Designer","brilliant.org","NYC",[],[],[19],"\u003Cp>\u003Cstrong>About Brilliant\u003C/strong>\u003C/p>\n\n\u003Cp>Brilliant is creating a world of better problem solvers. We deliver learning that's interactive, adaptive, and fun – at scale. You can learn more about our approach, learners, and method on our about page. \u003C/p>\n\n\u003Cp>We have always prioritized building a real, healthy business, and we make hires very selectively and intentionally. We serve hundreds of thousands of paid subscribers, and want you to help us serve millions.\u003C/p>\n\n\u003Cp>In our day-to-day, we value adventure, excellence, generosity, and candor. We are optimists in the face of uncertainty, we take pride in our work, we go the extra mile for each other, and we tell it like it is (the good and the bad). We’re here to do the best work of our lives together. \u003C/p>\n\n\u003Cp>We believe that real-time collaboration and human connection are necessary ingredients in building a high-velocity, high-trust team. We maintain core hours (9:30am - 2:30pm Pacific) when everyone is online, regardless of timezone. About half of us are located near our hubs in SF and NYC.\u003C/p>\n\n\u003Cp>In addition to what’s below, you can see all open roles and learn more about our culture on our careers page.\u003C/p>\u003Cbr>\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\n\u003Cp>CS Learning Designers at Brilliant design interactive learning games to teach programming and algorithmic thinking. We’re hiring exceptional learning designers who can teach computer science concepts creatively using Python, as well as brainstorm new interactive experiences that bring the principles of algorithm design to life.\u003C/p>\n\n\u003Cp>You will work in a small, nimble team to redefine the future of education. We especially encourage applicants with a strong background in computer science education to apply.\u003C/p>\n\n\u003Cp>You will use your pedagogical instincts and taste to expand Brilliant’s library of CS learning games and achieve the best possible outcomes for our learners and our business. You will be joining a passionate and experienced team of entrepreneurial-minded people who are working to make a meaningful impact on the world.\u003C/p>\n\n\u003Cp>To be considered for this role, please include your best example(s) of how you've taught computer science concepts interactively online.\u003C/p>\u003Cbr>\u003Ch2>Responsibilities\u003C/h2>\u003Cli>Develop hands-on programming courses to teach CS concepts using Brilliant’s Python learning game.\u003C/li>\n\u003Cli>Design new learning games — visual, puzzle-driven experiences that teach foundational principles in algorithms, data structures, and computational thinking.\u003C/li>\n\u003Cli>Decompose complex computer science ideas (e.g., recursion, backtracking, dynamic programming) into approachable, well-sequenced steps that empower learners to reason from first principles.\u003C/li>\n\u003Cli>Design content that is clear, creative, and intuitive — using interactivity to help learners build confidence and mastery.\u003C/li>\n\u003Cli>Build immersive, interactive learning experiences that guide learners along problem-solving journeys.\u003C/li>\n\u003Cli>Collaborate with product, design, and engineering teams to imagine and create new interactive features, visuals, and mechanics that elevate the learning experience on both computers and phones.\u003C/li>\u003Cbr>\u003Ch2>You\u003C/h2>\u003Cli>Have an undergraduate degree or above in a STEM field, and you’ve developed a strong grounding through research or teaching that extends beyond traditional curricula.\u003C/li>\n\u003Cli>You have used AI agents extensively for coding, and have an opinionated stance on what core concepts are important to teach in the world of agentic coding.\u003C/li>\n\u003Cli>Have a knack for teaching complex topics using a progression of clear, simple, hands-on steps.\u003C/li>\n\u003Cli>You have experience with building or using interactivity to motivate, engage, and challenge learners, including in asynchronous contexts.\u003C/li>\n\u003Cli>Have a way with words, especially when communicating challenging concepts, and your writing skills (in English) are top notch.\u003C/li>\n\u003Cli>Are great at context switching and prioritizing among a large workload.\u003C/li>\n\u003Cli>Have an openness to change and a willingness to experiment with formats and platforms.\u003C/li>\n\u003Cli>Are not afraid to jump into any aspect of a project to fill a vacuum, no matter how big or small.\u003C/li>\u003Cbr>\u003Cp>\u003Cstrong>Compensation and Benefits\u003C/strong>\u003C/p>\n\n\u003Cp>We use a systematic compensation framework: salary scales are set each year for each job vertical, managers level folks on their team, and those levels are mapped directly to our compensation scales. A location-based adjustment is applied outside of SF and NYC (typically 5-10%) - feel free to ask us about your location!\u003C/p>\n\n\u003Cp>Given the systematic approach, we always make First and Best offers - there is no negotiation (for new hires nor our existing teammates). This ensures people are paid based on their expected contribution, not their negotiation skills.\u003C/p>\n\n\u003Cp>We offer top-notch health care plans, with 100% of the premiums covered for medical, dental, and vision for employees.\u003C/p>\n\n\u003Cp>We offer flexible PTO, with a norm of taking off about 6 weeks per year (including federal holidays). We also provide home office equipment, a professional development stipend, and free food at our offices.\u003C/p>\n\n\u003Cp>\u003Cstrong>Our CCPA Privacy Notice can be found \u003C/strong>here\u003Cstrong>.\u003C/strong>\u003C/p>\n\n\u003Cbr>\u003Cp>Plus stock options.\u003C/p>","About Brilliant Brilliant is creating a world of better problem solvers. We deliver learning that's interactive, adaptive, and fun – at scale. You can learn more about our approach, learners, and method on our about page. We have always prioritized building a real, healthy business, and we make hires very selectively and intentionally. We serve hundreds of thousands of paid subscribers, and want you to help us serve millions. In our day-to-day, we value adventure, excellence, generosity, and candor. We are optimists in the face of uncertainty, we take pride in our work, we go the extra mile for each other, and we tell it like it is (the good and the bad). We’re here to do the best work of our lives together. We believe that real-time collaboration and human connection are necessary ingredients in building a high-velocity, high-trust team. We maintain core hours (9:30am - 2:30pm Pacific) when everyone is online, regardless of timezone. About half of us are located near our hubs in SF and NYC. In addition to what’s below, you can see all open roles and learn more about our culture on our careers page. The Role CS Learning Designers at Brilliant design interactive learning games to teach programming and algorithmic thinking. We’re hiring exceptional learning designers who can teach computer science concepts creatively using Python, as well as brainstorm new interactive experiences that bring the principles of algorithm design to life. You will work in a small, nimble team to redefine the future of education. We especially encourage applicants with a strong background in computer science education to apply. You will use your pedagogical instincts and taste to expand Brilliant’s library of CS learning games and achieve the best possible outcomes for our learners and our business. You will be joining a passionate and experienced team of entrepreneurial-minded people who are working to make a meaningful impact on the world. To be considered for this role, please include your best example(s) of how you've taught computer science concepts interactively online. Responsibilities Develop hands-on programming courses to teach CS concepts using Brilliant’s Python learning game. Design new learning games — visual, puzzle-driven experiences that teach foundational principles in algorithms, data structures, and computational thinking. Decompose complex computer science ideas (e.g., recursion, backtracking, dynamic programming) into approachable, well-sequenced steps that empower learners to reason from first principles. Design content that is clear, creative, and intuitive — using interactivity to help learners build confidence and mastery. Build immersive, interactive learning experiences that guide learners along problem-solving journeys. Collaborate with product, design, and engineering teams to imagine and create new interactive features, visuals, and mechanics that elevate the learning experience on both computers and phones. You Have an undergraduate degree or above in a STEM field, and you’ve developed a strong grounding through research or teaching that extends beyond traditional curricula. You have used AI agents extensively for coding, and have an opinionated stance on what core concepts are important to teach in the world of agentic coding. Have a knack for teaching complex topics using a progression of clear, simple, hands-on steps. You have experience with building or using interactivity to motivate, engage, and challenge learners, including in asynchronous contexts. Have a way with words, especially when communicating challenging concepts, and your writing skills (in English) are top notch. Are great at context switching and prioritizing among a large workload. Have an openness to change and a willingness to experiment with formats and platforms. Are not afraid to jump into any aspect of a project to fill a vacuum, no matter how big or small. Compensation and Benefits We use a systematic compensation framework: salary scales are set each year for each job vertical, managers level folks on their team, and those levels are mapped directly to our compensation scales. A location-based adjustment is applied outside of SF and NYC (typically 5-10%) - feel free to ask us about your location! Given the systematic approach, we always make First and Best offers - there is no negotiation (for new hires nor our existing teammates). This ensures people are paid based on their expected contribution, not their negotiation skills. We offer top-notch health care plans, with 100% of the premiums covered for medical, dental, and vision for employees. We offer flexible PTO, with a norm of taking off about 6 weeks per year (including federal holidays). We also provide home office equipment, a professional development stipend, and free food at our offices. Our CCPA Privacy Notice can be found here . Plus stock options.",1793313811000,"2026-10-29T16:31:23.391Z",{"jsonldValid":17,"jsonld":27},{"id":121,"applyToken":122,"slug":123,"title":124,"companyname":125,"companylogo":27,"city":126,"country":127,"applicantCountries":128,"applicantStates":129,"remote":28,"employmentType":130,"department":20,"content_html":131,"content_text":132,"years":23,"createdAt":133,"updatedAtISO":134,"postedAtISO":135,"validThroughISO":27,"active":28,"hasSalary":28,"salaryMin":136,"salaryMax":137,"currency":138,"isPaid":17,"schema":139},"762306acf7c18c05bc43343fe463b6f9a3d2936dbaaac97a5dfc7a3a7574131f","d32062cdeb7978c53ae871b70ae5b57de0c6b8f563b2b10a320454d1a96cdd0f","senior-program-manager-talent-development-at-twilio-37b2849414","Senior Program Manager, Talent Development","twilio","Remote - Canada","Canada",[],[],[19],"\u003Cp>\u003Cstrong>Who we are \u003C/strong>\u003C/p>\n\u003Cp>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\u003C/p>\n\u003Cp>Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u003Cbr>.\u003C/p>\n\u003Cp>\u003Cstrong>Hiring and how we work\u003C/strong>\u003C/p>\n\u003Cp>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! \u003C/p>\n\u003Cp>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. \u003Cbr>.\u003C/p>\u003Cp>\u003Cstrong>See yourself at Twilio\u003C/strong>\u003C/p>\n\u003Cp>Join the team as Twilio’s next Sr. Program Manager, Talent Development\u003C/p>\n\u003Cp>\u003Cstrong>About the job\u003C/strong>\u003C/p>\n\u003Cp>This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.\u003C/p>\n\n\u003Cp>Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities\u003C/strong>\u003C/p>\n\u003Cp>In this role, you’ll:\u003C/p>\n\u003Cul>\n\u003Cli>Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.\u003C/li>\n\u003Cli>Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.\u003C/li>\n\u003Cli>Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.\u003C/li>\n\u003Cli>Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.\u003C/li>\n\u003Cli>Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce.\u003C/li>\n\u003Cli>Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications \u003C/strong>\u003C/p>\n\u003Cp>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u003C/p>\n\n\u003Cp>\u003Cstrong>*Required:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.\u003C/li>\n\u003Cli>10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.\u003C/li>\n\u003Cli>2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.\u003C/li>\n\u003Cli>Proven track record managing vendor partnerships and navigating the learning tech ecosystem.\u003C/li>\n\u003Cli>Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.\u003C/li>\n\u003Cli>Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.\u003C/li>\n\u003Cli>Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.\u003C/li>\n\u003Cli>Experience managing vendor partnerships in the learning tech ecosystem.\u003C/li>\n\u003Cli>Comfort operating independently and making high-impact decisions in ambiguous environments.\u003C/li>\n\u003Cli>Willingness to travel for in-person training (approx. one trip per quarter).\u003C/li>\n\u003Cli>Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Desired:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Advanced degree in Education, Learning Sciences, Educational Technology, or related field.\u003C/li>\n\u003Cli>Experience influencing adoption of new technologies in large, complex organizations.\u003C/li>\n\u003Cli>Exceptional organizational and project management skills\u003C/li>\n\u003Cli>​​Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Location\u003C/strong>\u003C/p>\n\u003Cp>This role will be remote and based in Ontario, British Columbia or Alberta, Canada. \u003C/p>\n\n\u003Cp>\u003Cstrong>Travel \u003C/strong>\u003C/p>\n\u003Cp>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u003C/p>\n\n\u003Cp>\u003Cstrong>What We Offer\u003C/strong>\u003C/p>\n\u003Cp>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u003C/p>\n\n\u003Cp>The estimated pay ranges for this role are as follows:\u003C/p>\n\u003Cul>\n\u003Cli>$99,760-$124,700.00 CAN\u003C/li>\n\u003Cli>Target Bonus Percentage 15%\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Twilio thinks big. Do you?\u003C/strong>\u003C/p>\n\u003Cp>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\u003C/p>\n\u003Cp>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.\u003C/p>\n\u003Cp>\u003Cstrong>.\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Stay alert to recruitment fraud\u003C/strong>\u003C/p>\n\u003Cp>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u003Cbr>\u003Cbr>.\u003Cstrong> \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Twilio is proud to be an equal opportunity employer.\u003C/strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u003C/p>","Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sr. Program Manager, Talent Development About the job This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content. Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention. Responsibilities In this role, you’ll: Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally. Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally. Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration. Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units. Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce. Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred. 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation. 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design. Proven track record managing vendor partnerships and navigating the learning tech ecosystem. Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions. Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments. Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders. Experience managing vendor partnerships in the learning tech ecosystem. Comfort operating independently and making high-impact decisions in ambiguous environments. Willingness to travel for in-person training (approx. one trip per quarter). Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences. Desired: Advanced degree in Education, Learning Sciences, Educational Technology, or related field. Experience influencing adoption of new technologies in large, complex organizations. Exceptional organizational and project management skills ​​Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: $99,760-$124,700.00 CAN Target Bonus Percentage 15% Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.",1793301967000,"2026-10-30 18:28:21","2026-10-30T12:14:30-04:00",99760,124700,"CAD",{"jsonldValid":17,"jsonld":27},1793554262813]