[{"data":1,"prerenderedAt":117},["ShallowReactive",2],{"$fLRPSA2NsOjuiXtzHxnUFajQt68PHm1INScEIL7NaNAQ":3,"$fUi9kADFThv7BzoDTF51QreYdguIp954UeLtTryaxJNw":31},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":25,"salaryMin":26,"salaryMax":27,"currency":28,"isPaid":15,"schema":29},"dbae5a3710e46e56f97e108cc7a04522e6e78ad7a15fffefdf90edd9333b89b5","172bc227698808f1b434ce36c74fca37bc276add52fc72f9f6b30fec614cf331","cs-learning-and-development-specialist-at-quince-c161bb210d","CX Learning and Development Specialist","Quince","https://cdn.jobboardwise.com/logo/onequince.com","Inexpensive Expensive Things, Accessible To All.","Retail","Spain - Barcelona","Spain",false,[17],"Full-time","Other","\u003Cp>\u003Cstrong>ABOUT QUINCE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes  and build and deploy proprietary technology, AI, and analytics to help us scale fast.\u003C/p>\n\u003Cp>What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.\u003C/p>\n\u003Cp>\u003Cstrong>OUR CULTURE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.\u003C/p>\n\u003Cul>\n\u003Cli>We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.  Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.\u003C/li>\n\u003Cli>Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. \u003C/li>\n\u003Cli>Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. \u003C/li>\n\u003C/ul>\n\u003Cp>If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.\u003C/p>\u003Cp>\u003Cstrong>THE ROLE\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>CX Learning & Development Specialist\u003C/strong>\u003C/p>\n\u003Cp>We are seeking a \u003Cstrong>CX Learning & Development Specialist\u003C/strong> to join our growing team. This is a high-impact, execution-focused role responsible for delivering onboarding, nesting, and ongoing enablement for our global Customer Care organization. Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, Knowledge Management, and Learning Experience Design, you will own the day-to-day delivery of onboarding and nesting experiences — leveraging AI-enabled learning tools, scalable practice environments, and modern digital training formats to increase training throughput without sacrificing quality. In this role, you will accelerate agent time-to-proficiency and improve customer experience outcomes globally through high-quality \u003Cem>facilitation\u003C/em>, coaching, performance diagnostics, and targeted reinforcement that directly support agent readiness and business performance.\u003C/p>\n\u003Cp>\u003Cstrong>RESPONSIBILITIES:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Training Delivery, \u003Cem>Facilitation\u003C/em> & Nesting Execution\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead end-to-end new hire onboarding experiences that accelerate ramp and build confidence from day one.\u003C/li>\n\u003Cli>Facilitate live and virtual learning sessions using adult learning best practices, including storytelling, scenario-based learning, simulations, and practice-based assessments.\u003C/li>\n\u003Cli>Deliver hands-on nesting experiences that function as guided performance labs, leveraging scenario-based practice and AI-enabled tools to increase feedback speed and learner throughput.\u003C/li>\n\u003Cli>Leverage the \u003Cem>LMS\u003C/em> and scalable digital learning workflows to support high-velocity onboarding, including running concurrent cohorts and maintaining consistent learner outcomes at scale.\u003C/li>\n\u003Cli>Progress learners through onboarding and nesting based on demonstrated proficiency and judgment—not time-in-seat or module completion.\u003C/li>\n\u003Cli>Design and deliver targeted upskilling and refresher training based on performance trends, operational changes, and emerging customer needs.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>AI-Enabled Training Delivery & Scalable Learning Operations\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Leverage AI-assisted tools and eLearning assets to increase training throughput and capacity while maintaining high-quality learner outcomes.\u003C/li>\n\u003Cli>Deliver scalable onboarding and nesting using structured practice systems (scenario-based learning, simulations, and proficiency-based progression) rather than time-based learning alone.\u003C/li>\n\u003Cli>Use learner performance signals from training activities (exercises, scenario performance, QA trends) to personalize reinforcement and reduce early-tenure risk.\u003C/li>\n\u003Cli>Teach agents how to use AI tools responsibly in live customer workflows, including verification behaviors, exception handling, and escalation judgment.\u003C/li>\n\u003Cli>Apply strong judgment and quality controls when using AI-assisted content, coaching prompts, or practice scenarios to ensure accuracy and alignment with Quince CX standards.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Coaching, Readiness & Skill Reinforcement\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Establish personalized, targeted interventions\u003C/strong> for at-risk learners (e.g., 1-on-1 coaching plans, customized reinforcement, adaptive practice pathways)\u003C/li>\n\u003Cli>Monitor learner progression and readiness signals; proactively adjust support based on performance data and individual needs\u003C/li>\n\u003Cli>Reinforce key behaviors through post-training follow-ups, calibration moments, and targeted reinforcement activities.\u003C/li>\n\u003Cli>Partner with QA and Operations to identify recurring performance gaps and translate them into coaching and reinforcement priorities.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Content Iteration & Regional Enablement Support\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Maintain and update existing onboarding and enablement materials to reflect changes in tools, workflows, policies, and customer experience priorities.\u003C/li>\n\u003Cli>Customize \u003Cem>facilitator\u003C/em> materials, practice scenarios, and reinforcement activities to meet cohort needs and address emerging performance trends.\u003C/li>\n\u003Cli>Contribute to training content improvements and regional enhancements in partnership with Learning Experience Design and Knowledge Management, flexing build work based on \u003Cem>facilitation\u003C/em> schedules and business needs.\u003C/li>\n\u003Cli>Partner with Learning Experience Design and Knowledge Management to implement content updates and regional enhancements, flexing build work based on \u003Cem>facilitation\u003C/em> schedules and business needs.\u003C/li>\n\u003Cli>Provide structured feedback from live training and nesting observations to inform content updates, pathway improvements, and future training builds.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Performance & Continuous Improvement\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Recommend improvements with supporting data and prioritize by business impact (CSAT, DSAT, attrition, compliance risk, time-to-proficiency)\u003C/li>\n\u003Cli>Pilot and test new \u003Cem>facilitation\u003C/em> approaches, tools, and formats to improve engagement, personalization, and scalability; balance experimentation with operational consistency.\u003C/li>\n\u003Cli>\u003Cstrong>Own\u003C/strong> the design, development, and continuous iteration of onboarding and nesting curriculum (scenarios, assessments, job aids, reinforcement activities)\u003C/li>\n\u003Cli>Translate performance insights into curriculum improvements (e.g., scenario refinement, new practice activities, job aids, modality changes)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>REQUIREMENTS:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree or equivalent experience\u003C/li>\n\u003Cli>At least 4-6 years of experience in customer experience training or learning roles\u003C/li>\n\u003Cli>Strong \u003Cem>facilitation\u003C/em> and coaching skills, with experience delivering ILT and VILT to diverse audiences\u003C/li>\n\u003Cli>Demonstrated ability to leverage learning technology and AI-assisted tools to increase training throughput and capacity while maintaining quality\u003C/li>\n\u003Cli>Experience creating and updating training materials across formats (eLearning/WBT, microlearning, reinforcement activities, job aids)\u003C/li>\n\u003Cli>Strong data literacy, with the ability to interpret performance signals (QA, CSAT/DSAT, time-to-proficiency) and apply insights to improve learner outcomes\u003C/li>\n\u003Cli>Strong organizational skills and ability to manage multiple priorities in a fast-paced environment\u003C/li>\n\u003Cli>Excellent written and verbal communication skills, including comfort delivering feedback and coaching.\u003C/li>\n\u003Cli>\u003Cstrong>Travel:\u003C/strong> Up to 25% to support onboarding cohorts and training initiatives across global offices; facilitate in-person sessions and cross-regional training alignment as required.\u003C/li>\n\u003Cli>\u003Cstrong>Global mindset:\u003C/strong> Comfortable assessing and customising learning across regions and BPO partners; experience with regional compliance, product variations, or market-specific training\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Base salary: €53,000 - €63,000 gross/year + an attractive compensation package\u003C/em>\u003C/p>\u003Cp>\u003Cem>All posted ranges are reflective of base salary and may vary depending upon experience level and location. \u003C/em>\u003Cem>Bonus and equity may also be provided for eligible roles.\u003C/em>\u003C/p>\u003Cp>Pay Range\u003C/p>\u003Cp>€53.000—€63.000 EUR\u003C/p>\u003Cp>\u003Cstrong>\u003Cu>WHY QUINCE?\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cu>EQUAL OPPORTUNITY & HIRING INTEGRITY\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. \u003C/p>\n\u003Cp>Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.\u003C/p>\n\u003Cp>Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.\u003C/p>\n\u003Cp>\u003Cem>Security Advisory: Beware of Frauds\u003C/em>\u003C/p>\n\u003Cp>At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.\u003C/p>","ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE CX Learning & Development Specialist We are seeking a CX Learning & Development Specialist to join our growing team. This is a high-impact, execution-focused role responsible for delivering onboarding, nesting, and ongoing enablement for our global Customer Care organization. Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, Knowledge Management, and Learning Experience Design, you will own the day-to-day delivery of onboarding and nesting experiences — leveraging AI-enabled learning tools, scalable practice environments, and modern digital training formats to increase training throughput without sacrificing quality. In this role, you will accelerate agent time-to-proficiency and improve customer experience outcomes globally through high-quality facilitation , coaching, performance diagnostics, and targeted reinforcement that directly support agent readiness and business performance. RESPONSIBILITIES: Training Delivery, Facilitation & Nesting Execution Lead end-to-end new hire onboarding experiences that accelerate ramp and build confidence from day one. Facilitate live and virtual learning sessions using adult learning best practices, including storytelling, scenario-based learning, simulations, and practice-based assessments. Deliver hands-on nesting experiences that function as guided performance labs, leveraging scenario-based practice and AI-enabled tools to increase feedback speed and learner throughput. Leverage the LMS and scalable digital learning workflows to support high-velocity onboarding, including running concurrent cohorts and maintaining consistent learner outcomes at scale. Progress learners through onboarding and nesting based on demonstrated proficiency and judgment—not time-in-seat or module completion. Design and deliver targeted upskilling and refresher training based on performance trends, operational changes, and emerging customer needs. AI-Enabled Training Delivery & Scalable Learning Operations Leverage AI-assisted tools and eLearning assets to increase training throughput and capacity while maintaining high-quality learner outcomes. Deliver scalable onboarding and nesting using structured practice systems (scenario-based learning, simulations, and proficiency-based progression) rather than time-based learning alone. Use learner performance signals from training activities (exercises, scenario performance, QA trends) to personalize reinforcement and reduce early-tenure risk. Teach agents how to use AI tools responsibly in live customer workflows, including verification behaviors, exception handling, and escalation judgment. Apply strong judgment and quality controls when using AI-assisted content, coaching prompts, or practice scenarios to ensure accuracy and alignment with Quince CX standards. Coaching, Readiness & Skill Reinforcement Establish personalized, targeted interventions for at-risk learners (e.g., 1-on-1 coaching plans, customized reinforcement, adaptive practice pathways) Monitor learner progression and readiness signals; proactively adjust support based on performance data and individual needs Reinforce key behaviors through post-training follow-ups, calibration moments, and targeted reinforcement activities. Partner with QA and Operations to identify recurring performance gaps and translate them into coaching and reinforcement priorities. Content Iteration & Regional Enablement Support Maintain and update existing onboarding and enablement materials to reflect changes in tools, workflows, policies, and customer experience priorities. Customize facilitator materials, practice scenarios, and reinforcement activities to meet cohort needs and address emerging performance trends. Contribute to training content improvements and regional enhancements in partnership with Learning Experience Design and Knowledge Management, flexing build work based on facilitation schedules and business needs. Partner with Learning Experience Design and Knowledge Management to implement content updates and regional enhancements, flexing build work based on facilitation schedules and business needs. Provide structured feedback from live training and nesting observations to inform content updates, pathway improvements, and future training builds. Performance & Continuous Improvement Recommend improvements with supporting data and prioritize by business impact (CSAT, DSAT, attrition, compliance risk, time-to-proficiency) Pilot and test new facilitation approaches, tools, and formats to improve engagement, personalization, and scalability; balance experimentation with operational consistency. Own the design, development, and continuous iteration of onboarding and nesting curriculum (scenarios, assessments, job aids, reinforcement activities) Translate performance insights into curriculum improvements (e.g., scenario refinement, new practice activities, job aids, modality changes) REQUIREMENTS: Bachelor’s degree or equivalent experience At least 4-6 years of experience in customer experience training or learning roles Strong facilitation and coaching skills, with experience delivering ILT and VILT to diverse audiences Demonstrated ability to leverage learning technology and AI-assisted tools to increase training throughput and capacity while maintaining quality Experience creating and updating training materials across formats (eLearning/WBT, microlearning, reinforcement activities, job aids) Strong data literacy, with the ability to interpret performance signals (QA, CSAT/DSAT, time-to-proficiency) and apply insights to improve learner outcomes Strong organizational skills and ability to manage multiple priorities in a fast-paced environment Excellent written and verbal communication skills, including comfort delivering feedback and coaching. Travel: Up to 25% to support onboarding cohorts and training initiatives across global offices; facilitate in-person sessions and cross-regional training alignment as required. Global mindset: Comfortable assessing and customising learning across regions and BPO partners; experience with regional compliance, product variations, or market-specific training We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals. Base salary: €53,000 - €63,000 gross/year + an attractive compensation package All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range €53.000—€63.000 EUR WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.",0,1788406107000,"2026-09-23 19:45:59","2026-09-21T08:37:51-04:00",true,53000,63000,"EUR",{"jsonldValid":15,"jsonld":30},"",{"jobs":32},[33,48,67,85,93,109],{"id":34,"applyToken":35,"slug":36,"title":37,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":38,"country":39,"remote":15,"employmentType":40,"department":18,"content_html":41,"content_text":42,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":43,"hasSalary":25,"salaryMin":44,"salaryMax":45,"currency":46,"isPaid":15,"schema":47},"ade7fce165e9b8eef9c7372082fbbdfbd05c453cb584a728136207fec6b3245b","4ae932af235f6405cc2829cda0f55b99ba436c9bc762269fa235bbe54f521f8c","cs-learning-and-development-specialist-at-quince-66310c6399","CS Learning & Development Specialist","Toronto","Canada",[17],"\u003Cp>\u003Cstrong>ABOUT QUINCE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes  and build and deploy proprietary technology, AI, and analytics to help us scale fast.\u003C/p>\n\u003Cp>What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.\u003C/p>\n\u003Cp>\u003Cstrong>OUR CULTURE\u003C/strong>\u003C/p>\n\u003Cp>Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.\u003C/p>\n\u003Cul>\n\u003Cli>We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA.  Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.\u003C/li>\n\u003Cli>Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. \u003C/li>\n\u003Cli>Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. \u003C/li>\n\u003C/ul>\n\u003Cp>If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.\u003C/p>\u003Cp>\u003Cstrong>THE ROLE\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>CS Learning & Development Specialist\u003C/strong>\u003C/p>\n\u003Cp>We are seeking a CS Learning & Development Specialist to join our growing team. This is a high-impact, execution-focused role responsible for delivering onboarding, nesting, and ongoing enablement for our global Customer Care organization. Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, Knowledge Management, and Learning Experience Design, you will own the day-to-day delivery of onboarding and nesting experiences — leveraging AI-enabled learning tools, scalable practice environments, and modern digital training formats to increase training throughput without sacrificing quality. In this role, you will accelerate agent time-to-proficiency and improve customer experience outcomes globally through high-quality \u003Cem>facilitation\u003C/em>, coaching, performance diagnostics, and targeted reinforcement that directly support agent readiness and business performance.\u003C/p>\n\n\u003Cp>\u003Cstrong>RESPONSIBILITIES:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Training Delivery, \u003Cem>Facilitation\u003C/em> & Nesting Execution\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead end-to-end new hire onboarding experiences that accelerate ramp and build confidence from day one.\u003C/li>\n\u003Cli>Facilitate live and virtual learning sessions using adult learning best practices, including storytelling, scenario-based learning, simulations, and practice-based assessments.\u003C/li>\n\u003Cli>Deliver hands-on nesting experiences that function as guided performance labs, leveraging scenario-based practice and AI-enabled tools to increase feedback speed and learner throughput.\u003C/li>\n\u003Cli>Leverage the \u003Cem>LMS\u003C/em> and scalable digital learning workflows to support high-velocity onboarding, including running concurrent cohorts and maintaining consistent learner outcomes at scale.\u003C/li>\n\u003Cli>Progress learners through onboarding and nesting based on demonstrated proficiency and judgment—not time-in-seat or module completion.\u003C/li>\n\u003Cli>Design and deliver targeted upskilling and refresher training based on performance trends, operational changes, and emerging customer needs.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Travel:\u003C/strong> Up to 25% to support onboarding cohorts and training initiatives across global offices; facilitate in-person sessions and cross-regional training alignment as required.\u003C/p>\n\n\u003Cp>\u003Cstrong>AI-Enabled Training Delivery & Scalable Learning Operations\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Leverage AI-assisted tools and eLearning assets to increase training throughput and capacity while maintaining high-quality learner outcomes.\u003C/li>\n\u003Cli>Deliver scalable onboarding and nesting using structured practice systems (scenario-based learning, simulations, and proficiency-based progression) rather than time-based learning alone.\u003C/li>\n\u003Cli>Use learner performance signals from training activities (exercises, scenario performance, QA trends) to personalize reinforcement and reduce early-tenure risk.\u003C/li>\n\u003Cli>Teach agents how to use AI tools responsibly in live customer workflows, including verification behaviors, exception handling, and escalation judgment.\u003C/li>\n\u003Cli>Apply strong judgment and quality controls when using AI-assisted content, coaching prompts, or practice scenarios to ensure accuracy and alignment with Quince CX standards.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Coaching, Readiness & Skill Reinforcement\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Establish personalized, targeted interventions\u003C/strong> for at-risk learners (e.g., 1-on-1 coaching plans, customized reinforcement, adaptive practice pathways)\u003C/li>\n\u003Cli>Monitor learner progression and readiness signals; proactively adjust support based on performance data and individual needs\u003C/li>\n\u003Cli>Reinforce key behaviors through post-training follow-ups, calibration moments, and targeted reinforcement activities.\u003C/li>\n\u003Cli>Partner with QA and Operations to identify recurring performance gaps and translate them into coaching and reinforcement priorities.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Content Iteration & Regional Enablement Support\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Maintain and update existing onboarding and enablement materials to reflect changes in tools, workflows, policies, and customer experience priorities.\u003C/li>\n\u003Cli>Customize \u003Cem>facilitator\u003C/em> materials, practice scenarios, and reinforcement activities to meet cohort needs and address emerging performance trends.\u003C/li>\n\u003Cli>Contribute to training content improvements and regional enhancements in partnership with Learning Experience Design and Knowledge Management, flexing build work based on \u003Cem>facilitation\u003C/em> schedules and business needs.\u003C/li>\n\u003Cli>Partner with Learning Experience Design and Knowledge Management to implement content updates and regional enhancements, flexing build work based on \u003Cem>facilitation\u003C/em> schedules and business needs.\u003C/li>\n\u003Cli>Provide structured feedback from live training and nesting observations to inform content updates, pathway improvements, and future training builds.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Performance & Continuous Improvement\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Recommend improvements with supporting data and prioritize by business impact (CSAT, DSAT, attrition, compliance risk, time-to-proficiency)\u003C/li>\n\u003Cli>Pilot and test new \u003Cem>facilitation\u003C/em> approaches, tools, and formats to improve engagement, personalization, and scalability; balance experimentation with operational consistency.\u003C/li>\n\u003Cli>\u003Cstrong>Own\u003C/strong> the design, development, and continuous iteration of onboarding and nesting curriculum (scenarios, assessments, job aids, reinforcement activities)\u003C/li>\n\u003Cli>Translate performance insights into curriculum improvements (e.g., scenario refinement, new practice activities, job aids, modality changes)\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>REQUIREMENTS:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree or equivalent experience\u003C/li>\n\u003Cli>4-6 years of experience in customer experience training or learning roles\u003C/li>\n\u003Cli>Strong \u003Cem>facilitation\u003C/em> and coaching skills, with experience delivering ILT and VILT to diverse audiences\u003C/li>\n\u003Cli>Demonstrated ability to leverage learning technology and AI-assisted tools to increase training throughput and capacity while maintaining quality\u003C/li>\n\u003Cli>Experience creating and updating training materials across formats (eLearning/WBT, microlearning, reinforcement activities, job aids)\u003C/li>\n\u003Cli>Strong data literacy, with the ability to interpret performance signals (QA, CSAT/DSAT, time-to-proficiency) and apply insights to improve learner outcomes\u003C/li>\n\u003Cli>Strong organizational skills and ability to manage multiple priorities in a fast-paced environment\u003C/li>\n\u003Cli>Excellent written and verbal communication skills, including comfort delivering feedback and coaching.\u003C/li>\n\u003Cli>\u003Cstrong>Global mindset:\u003C/strong> Comfortable assessing and customizing learning across regions and BPO partners; experience with regional compliance, product variations, or market-specific training\u003C/li>\n\u003C/ul>\n\u003Cp>Pay Range:\u003C/p>\n\u003Cp>CA$88,000-CA$104,000\u003C/p>\n\u003Cp>\u003Cem>We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>This posting is for an existing vacancy.\u003C/em>\u003C/p>\u003Cp>\u003Cem>All posted ranges are reflective of base salary and may vary depending upon experience level and location. \u003C/em>\u003Cem>Bonus and equity may also be provided for eligible roles.\u003C/em>\u003C/p>\u003Cp>Pay Range\u003C/p>\u003Cp>$88,000—$104,000 CAD\u003C/p>\u003Cp>\u003Cstrong>\u003Cu>WHY QUINCE?\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.\u003C/p>\n\u003Cp>\u003Cstrong>\u003Cu>EQUAL OPPORTUNITY & HIRING INTEGRITY\u003C/u>\u003C/strong>\u003C/p>\n\u003Cp>Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. \u003C/p>\n\u003Cp>Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.\u003C/p>\n\u003Cp>Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.\u003C/p>\n\u003Cp>\u003Cem>Security Advisory: Beware of Frauds\u003C/em>\u003C/p>\n\u003Cp>At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.\u003C/p>","ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE CS Learning & Development Specialist We are seeking a CS Learning & Development Specialist to join our growing team. This is a high-impact, execution-focused role responsible for delivering onboarding, nesting, and ongoing enablement for our global Customer Care organization. Partnering closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, Knowledge Management, and Learning Experience Design, you will own the day-to-day delivery of onboarding and nesting experiences — leveraging AI-enabled learning tools, scalable practice environments, and modern digital training formats to increase training throughput without sacrificing quality. In this role, you will accelerate agent time-to-proficiency and improve customer experience outcomes globally through high-quality facilitation , coaching, performance diagnostics, and targeted reinforcement that directly support agent readiness and business performance. RESPONSIBILITIES: Training Delivery, Facilitation & Nesting Execution Lead end-to-end new hire onboarding experiences that accelerate ramp and build confidence from day one. Facilitate live and virtual learning sessions using adult learning best practices, including storytelling, scenario-based learning, simulations, and practice-based assessments. Deliver hands-on nesting experiences that function as guided performance labs, leveraging scenario-based practice and AI-enabled tools to increase feedback speed and learner throughput. Leverage the LMS and scalable digital learning workflows to support high-velocity onboarding, including running concurrent cohorts and maintaining consistent learner outcomes at scale. Progress learners through onboarding and nesting based on demonstrated proficiency and judgment—not time-in-seat or module completion. Design and deliver targeted upskilling and refresher training based on performance trends, operational changes, and emerging customer needs. Travel: Up to 25% to support onboarding cohorts and training initiatives across global offices; facilitate in-person sessions and cross-regional training alignment as required. AI-Enabled Training Delivery & Scalable Learning Operations Leverage AI-assisted tools and eLearning assets to increase training throughput and capacity while maintaining high-quality learner outcomes. Deliver scalable onboarding and nesting using structured practice systems (scenario-based learning, simulations, and proficiency-based progression) rather than time-based learning alone. Use learner performance signals from training activities (exercises, scenario performance, QA trends) to personalize reinforcement and reduce early-tenure risk. Teach agents how to use AI tools responsibly in live customer workflows, including verification behaviors, exception handling, and escalation judgment. Apply strong judgment and quality controls when using AI-assisted content, coaching prompts, or practice scenarios to ensure accuracy and alignment with Quince CX standards. Coaching, Readiness & Skill Reinforcement Establish personalized, targeted interventions for at-risk learners (e.g., 1-on-1 coaching plans, customized reinforcement, adaptive practice pathways) Monitor learner progression and readiness signals; proactively adjust support based on performance data and individual needs Reinforce key behaviors through post-training follow-ups, calibration moments, and targeted reinforcement activities. Partner with QA and Operations to identify recurring performance gaps and translate them into coaching and reinforcement priorities. Content Iteration & Regional Enablement Support Maintain and update existing onboarding and enablement materials to reflect changes in tools, workflows, policies, and customer experience priorities. Customize facilitator materials, practice scenarios, and reinforcement activities to meet cohort needs and address emerging performance trends. Contribute to training content improvements and regional enhancements in partnership with Learning Experience Design and Knowledge Management, flexing build work based on facilitation schedules and business needs. Partner with Learning Experience Design and Knowledge Management to implement content updates and regional enhancements, flexing build work based on facilitation schedules and business needs. Provide structured feedback from live training and nesting observations to inform content updates, pathway improvements, and future training builds. Performance & Continuous Improvement Recommend improvements with supporting data and prioritize by business impact (CSAT, DSAT, attrition, compliance risk, time-to-proficiency) Pilot and test new facilitation approaches, tools, and formats to improve engagement, personalization, and scalability; balance experimentation with operational consistency. Own the design, development, and continuous iteration of onboarding and nesting curriculum (scenarios, assessments, job aids, reinforcement activities) Translate performance insights into curriculum improvements (e.g., scenario refinement, new practice activities, job aids, modality changes) REQUIREMENTS: Bachelor’s degree or equivalent experience 4-6 years of experience in customer experience training or learning roles Strong facilitation and coaching skills, with experience delivering ILT and VILT to diverse audiences Demonstrated ability to leverage learning technology and AI-assisted tools to increase training throughput and capacity while maintaining quality Experience creating and updating training materials across formats (eLearning/WBT, microlearning, reinforcement activities, job aids) Strong data literacy, with the ability to interpret performance signals (QA, CSAT/DSAT, time-to-proficiency) and apply insights to improve learner outcomes Strong organizational skills and ability to manage multiple priorities in a fast-paced environment Excellent written and verbal communication skills, including comfort delivering feedback and coaching. Global mindset: Comfortable assessing and customizing learning across regions and BPO partners; experience with regional compliance, product variations, or market-specific training Pay Range: CA$88,000-CA$104,000 We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals. This posting is for an existing vacancy. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $88,000—$104,000 CAD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.","2026-09-22T21:48:41-04:00",88000,104000,"CAD",{"jsonldValid":15,"jsonld":30},{"id":49,"applyToken":50,"slug":51,"title":52,"companyname":53,"companylogo":54,"companyIndustry":55,"city":56,"country":57,"remote":15,"employmentType":58,"department":18,"content_html":59,"content_text":60,"years":21,"createdAt":61,"updatedAtISO":23,"postedAtISO":62,"hasSalary":25,"salaryMin":63,"salaryMax":64,"currency":65,"isPaid":15,"schema":66},"98cb4d4a09f66834adbbd894be0ea97a07f8cc3c631ab44e682d63f45a5fa264","25af7006d01fa4ebd14c9b249422a527ebf31389482e0b6548013a2f906b4ec8","principal-learning-experience-designer-at-onetrust-6c5aded97e","Principal Learning Experience Designer","OneTrust","https://cdn.jobboardwise.com/logo/onetrust.com","Software Development","Atlanta","Georgia",[17],"\u003Ch3>Strength in Trust \u003C/h3>\n\u003Cp>OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. \u003C/p>\u003Cp>\u003Cstrong>Role Mission:\u003C/strong>\u003C/p>\n\u003Cp>OneTrust is seeking a Principal Learning Experience Designer to architect and scale high‑impact, release‑driven digital education for complex SaaS products. This is a senior‑level individual contributor role for a proven learning architect who thrives in fast‑moving environments and sets the standard for quality, speed, and scalability.\u003C/p>\n\n\u003Cp>In this role, you will be the studio’s learning design authority and quality multiplier, building flagship eLearning, converting instructor‑led content into scalable self‑directed experiences, and creating reusable design patterns that allow learning to move in lockstep with product releases. You will combine strong instructional design judgment with hands‑on execution, helping customers and partners quickly adopt new functionality and realize value from OneTrust’s platform.\u003C/p>\n\n\u003Cp>\u003Cstrong>Principal Learning Experience Designer\u003C/strong>\u003C/p>\n\n\u003Cp>\u003Cstrong>What You’ll Do\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Architect and deliver rapid, release‑synchronous eLearning for technical SaaS products, using modern authoring tools (primarily Rise)\u003C/li>\n\u003Cli>Convert ILT/VILT and SME‑led content into high‑quality, self‑directed digital learning that scales globally\u003C/li>\n\u003Cli>Design and maintain net‑new, release‑maintenance, and delta‑training modules that clearly communicate what changed, why it matters, and how to apply it\u003C/li>\n\u003Cli>Build microlearning (≤15 minutes)\u003C/li>\n\u003Cli>Create high‑quality demo and how‑to videos with AI audio, that teach real workflows, use cases, and best practices\u003C/li>\n\u003Cli>Own and evolve reusable learning templates, patterns, and standards that ensure consistency, accessibility, and speed across the education portfolio\u003C/li>\n\u003Cli>Partner with product SMEs, trainers, and education leaders to translate complex functionality into clear, outcome‑driven learning\u003C/li>\n\u003Cli>Apply and enforce accessibility (WCAG) standards and inclusive/neurodiverse design practices\u003C/li>\n\u003Cli>Leverage AI tools (e.g., Copilot, Rise AI) to accelerate development, generate scenario variants, maintain terminology consistency, and support quality assurance\u003C/li>\n\u003Cli>Mentor and coach other designers—raising the overall quality bar, influencing design decisions, and providing hands‑on guidance for complex initiatives\u003C/li>\n\u003Cli>Use learner and delivery feedback to identify “stumble points” and design targeted digital solutions that improve adoption and time‑to‑value\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>What You Bring\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor degree in Instructional Design or Education or similar.\u003C/li>\n\u003Cli>7+ years of experience in instructional design or rapid eLearning experience design, ideally within SaaS, enterprise software, release‑driven environments, or technical platforms\u003C/li>\n\u003Cli>Experience in Addie, Backward, and Agile design.\u003C/li>\n\u003Cli>Proven success delivering rapid eLearning in high‑volume, release‑driven environments\u003C/li>\n\u003Cli>Deep experience converting instructor‑led and technical content into effective self‑directed learning\u003C/li>\n\u003Cli>Strong design judgment and the ability to act as a design authority, not just a content producer\u003C/li>\n\u003Cli>Strong project management skills, with experience working closely with SMEs and managing multiple projects in parallel while meeting release timelines\u003C/li>\n\u003Cli>Hands‑on experience producing video content using tools such as Camtasia, Snagit, or similar\u003C/li>\n\u003Cli>Strong proficiency with Articulate Rise and working knowledge of Articulate Storyline\u003C/li>\n\u003Cli>Working knowledge of accessibility standards (WCAG) and inclusive design principles\u003C/li>\n\u003Cli>Experience using AI to improve development velocity, quality, and scalability\u003C/li>\n\u003Cli>Strong collaboration and communication skills across cross‑functional teams\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Extra Awesome:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>IAPP Certifications (any)   \u003C/li>\n\u003Cli>OneTrust Professional Certification and/or Expert Certifications   \u003C/li>\n\u003Cli>ATD, Training Institute or similar industry certification\u003C/li>\n\u003Cli>Articulate AI Certification or similar\u003C/li>\n\u003Cli>AI Certification(s)\u003C/li>\n\u003C/ul>\u003Cp>For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.\u003C/p>\u003Cp>Salary Range\u003C/p>\u003Cp>$90,000—$120,000 USD\u003C/p>\u003Ch3>\u003Cspan>Where we Work\u003C/span>\u003C/h3>\n\u003Cp>We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.\u003C/p>\n\u003Cp>Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.\u003C/p>\n\u003Ch3>\u003Cspan>Benefits\u003C/span>\u003C/h3>\n\u003Cp>\u003Cspan>As an employee at \u003C/span>\u003Cspan>OneTrust\u003C/span>\u003Cspan>, you will be part of the \u003C/span>\u003Cspan>OneTeam\u003C/span>\u003Cspan>. That means \u003C/span>\u003Cspan>you’ll\u003C/span>\u003Cspan> receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.\u003C/span>\u003C/p>\n\u003Ch3>Resources  \u003C/h3>\n\u003Cp>Check out the following to learn more about OneTrust and its people: \u003C/p>\n\u003Cul>\n\u003Cli>OneTrust Careers on YouTube\u003C/li>\n\u003Cli>@LifeatOneTrust on Instagram\u003C/li>\n\u003C/ul>\n\u003Ch3>Your Data\u003C/h3>\n\u003Cp>You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview\u003Cstrong>. \u003C/strong>You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.\u003C/p>\n\n\u003Cp>Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. \u003Cspan>Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an \"@onetrust.com\" email address. You may also receive legitimate emails from \"@us.greenhouse-mail.io\". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a \"@docusign.net\" email address. \u003C/span>For more information or if you have been targeted please reach out to \u003Cspan>askrecruiting@onetrust.com\u003C/span>.\u003C/p>\n\u003Ch3>\u003Cspan>Our Commitment to You\u003C/span> \u003C/h3>\n\u003Cp>When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. \u003C/p>\n\u003Cp>OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.\u003C/p>","Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Role Mission: OneTrust is seeking a Principal Learning Experience Designer to architect and scale high‑impact, release‑driven digital education for complex SaaS products. This is a senior‑level individual contributor role for a proven learning architect who thrives in fast‑moving environments and sets the standard for quality, speed, and scalability. In this role, you will be the studio’s learning design authority and quality multiplier, building flagship eLearning, converting instructor‑led content into scalable self‑directed experiences, and creating reusable design patterns that allow learning to move in lockstep with product releases. You will combine strong instructional design judgment with hands‑on execution, helping customers and partners quickly adopt new functionality and realize value from OneTrust’s platform. Principal Learning Experience Designer What You’ll Do Architect and deliver rapid, release‑synchronous eLearning for technical SaaS products, using modern authoring tools (primarily Rise) Convert ILT/VILT and SME‑led content into high‑quality, self‑directed digital learning that scales globally Design and maintain net‑new, release‑maintenance, and delta‑training modules that clearly communicate what changed, why it matters, and how to apply it Build microlearning (≤15 minutes) Create high‑quality demo and how‑to videos with AI audio, that teach real workflows, use cases, and best practices Own and evolve reusable learning templates, patterns, and standards that ensure consistency, accessibility, and speed across the education portfolio Partner with product SMEs, trainers, and education leaders to translate complex functionality into clear, outcome‑driven learning Apply and enforce accessibility (WCAG) standards and inclusive/neurodiverse design practices Leverage AI tools (e.g., Copilot, Rise AI) to accelerate development, generate scenario variants, maintain terminology consistency, and support quality assurance Mentor and coach other designers—raising the overall quality bar, influencing design decisions, and providing hands‑on guidance for complex initiatives Use learner and delivery feedback to identify “stumble points” and design targeted digital solutions that improve adoption and time‑to‑value What You Bring Bachelor degree in Instructional Design or Education or similar. 7+ years of experience in instructional design or rapid eLearning experience design, ideally within SaaS, enterprise software, release‑driven environments, or technical platforms Experience in Addie, Backward, and Agile design. Proven success delivering rapid eLearning in high‑volume, release‑driven environments Deep experience converting instructor‑led and technical content into effective self‑directed learning Strong design judgment and the ability to act as a design authority, not just a content producer Strong project management skills, with experience working closely with SMEs and managing multiple projects in parallel while meeting release timelines Hands‑on experience producing video content using tools such as Camtasia, Snagit, or similar Strong proficiency with Articulate Rise and working knowledge of Articulate Storyline Working knowledge of accessibility standards (WCAG) and inclusive design principles Experience using AI to improve development velocity, quality, and scalability Strong collaboration and communication skills across cross‑functional teams Extra Awesome: IAPP Certifications (any) OneTrust Professional Certification and/or Expert Certifications ATD, Training Institute or similar industry certification Articulate AI Certification or similar AI Certification(s) For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range $90,000—$120,000 USD Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust , you will be part of the OneTeam . That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an \"@onetrust.com\" email address. You may also receive legitimate emails from \"@us.greenhouse-mail.io\". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a \"@docusign.net\" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com . Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.",1790133711000,"2026-09-22T11:54:48-04:00",90000,120000,"USD",{"jsonldValid":15,"jsonld":30},{"id":68,"applyToken":69,"slug":70,"title":71,"companyname":72,"companylogo":73,"companyIndustry":55,"city":74,"country":75,"remote":15,"employmentType":76,"department":18,"content_html":78,"content_text":79,"years":21,"createdAt":80,"updatedAtISO":23,"postedAtISO":81,"hasSalary":25,"salaryMin":82,"salaryMax":83,"currency":65,"isPaid":15,"schema":84},"5b00056e24190682721be3d53e0ed90571efa221435bc13282944c2090e6ca5c","b395b11a7f8e6a7eab8051b52396295c765ff0e552592445fa0149493040ceda","learning-designer-at-linkedin-1ea9badbe5","Learning Designer","LinkedIn","https://cdn.jobboardwise.com/logo/linkedin.com","Omaha","United States",[77],"Contract","\u003Ch2>Company Description\u003C/h2>\u003Cp>LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.\u003C/p>\u003Cp>Join us to transform the way the world works.\u003C/p>\n\u003Ch2>Job Description\u003C/h2>\u003Cp>This role will be based in San Francisco, New York, Omaha, Sunnyvale or Chicago. \u003C/p>\u003Cp>At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. \u003Cem>The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. \u003C/em>\u003C/p>\u003Cp>The GTM Enablement team is seeking a Learning Designer with an AI-forward mindset who sees enablement as more than traditional training and course development. \u003C/p>\u003Cp>This role is for someone who sees enablement as a driver of performance, not just training. You use AI, experimentation, and rapid prototyping to create engaging learning experiences grounded in adult learning principles and built for real-world application. \u003C/p>\u003Cp>You’ll help modernize enablement through AI-assisted workflows, microlearning, gamification, simulations, and just-in-time support. You quickly turn ideas into scalable solutions and partner across teams to expand what works throughout the broader GTME organization. \u003C/p>\u003Cp>We’re looking for a curious, self-directed innovator with a builder’s mindset. You thrive on solving complex problems, iterating quickly, and collaborating with stakeholders to deliver learning experiences that are instructionally sound and technologically forward-thinking. \u003C/p>\u003Cp>\u003Cstrong>Responsibilities \u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Champion accessibility and inclusive design standards across learning experiences, ensuring content is usable, scalable, and effective for diverse audiences \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Design and deliver AI-powered learning experiences including microlearning, simulations, games, and performance support resources grounded in adult learning principles \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Rapidly prototype and iterate on new learning approaches, then scale successful solutions across GTME \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Translate business goals and learner needs into practical enablement solutions with measurable impact \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Embed learning into the flow of work through just-in-time support, guidance, and performance aids \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Use AI tools and platforms such as Articulate 360, Copilot, Gemini, and others to accelerate content creation and personalization \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Curate and reuse existing content strategically, identifying when to build new assets versus leverage what already exists \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Measure learning effectiveness and use data and feedback to continuously improve experiences and outcomes \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Partner cross-functionally with stakeholders to align on priorities and co-create impactful learning solutions \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Ensure learning content is accessible, easy to navigate, and designed for reuse across audiences and programs \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Continuously explore emerging AI tools, technologies, and workflows to improve speed, quality, engagement, and business impact \u003C/p>\u003C/li>\u003C/ul>\n\u003Ch2>Qualifications\u003C/h2>\u003Cp>\u003Cstrong>Basic Qualifications: \u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Minimum of 2+ years of experience in enablement, learning design, instructional design, game design, interactive experience design, or related fields in a fast-paced environment \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Hands-on experience using AI platforms, content creation tools, authoring tools, or interactive technologies such as Articulate 360, Copilot, Gemini, or similar tools to create engaging digital experiences \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Experience creating and editing multimedia content, including video, audio, graphics, interactive assets, or digital learning materials \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Preferred Qualifications:  \u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>BA degree or equivalent practical experience \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Ability to independently lead complex learning, enablement, or interactive experience projects from concept through delivery \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Experience designing games, interactive experiences, simulations, or engagement-driven digital content \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Demonstrated curiosity, adaptability, and a growth mindset with a passion for experimentation, innovation, and continuous improvement \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Strong written and verbal communication skills with the ability to build trusted relationships and collaborate effectively with cross-functional stakeholders \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Experience working in fast-paced, evolving environments with the ability to manage ambiguity and shift priorities effectively \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Familiarity with AI-powered workflows, emerging technologies, and modern content creation approaches \u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Passion for creating accessible, engaging, and user-centered experiences that drive real-world application and performance \u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Suggested Skills:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Enablement \u003C/li>\u003Cli>Digestable Learning \u003C/li>\u003Cli>Forward Thinking\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Compensation & Benefits \u003C/strong>\u003C/p>\u003Cp>LinkedIn is committed to fair and equitable compensation practices.  \u003C/p>\u003Cp>The pay range for this role is \u003Cstrong>[$71,000-$115,000\u003C/strong>]. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.  \u003C/p>\u003Cp>The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.\u003C/p>\n\u003Ch2>Additional Information\u003C/h2>\u003Cp>\u003Cstrong>Equal Opportunity Statement \u003C/strong>\u003C/p>\u003Cp>We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.\u003C/p>\u003Cp>LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.\u003C/p>\u003Cp>If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.\u003Cbr>\nFill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36\u003C/p>\u003Cp>Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:\u003C/p>\u003Cul>\u003Cli>Documents in alternate formats or read aloud to you\u003C/li>\u003Cli>Having interviews in an accessible location\u003C/li>\u003Cli>Being accompanied by a service dog\u003C/li>\u003Cli>Having a sign language interpreter present for the interview\u003C/li>\u003C/ul>\u003Cp>A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.\u003C/p>\u003Cp>LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.\u003C/p>\u003Cp>\u003Cstrong>San Francisco Fair Chance Ordinance ​\u003C/strong>\u003C/p>\u003Cp>Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.\u003C/p>\n\u003Cp>\u003Cstrong>Pay Transparency Policy Statement ​\u003C/strong>\u003C/p>\u003Cp>As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.\u003C/p>\n\u003Cp>\u003Cstrong>Global Data Privacy Notice and Compliance Posters for Job Candidates \u003C/strong>\u003C/p>\u003Cp>Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.\u003C/p>","Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. Job Description This role will be based in San Francisco, New York, Omaha, Sunnyvale or Chicago. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The GTM Enablement team is seeking a Learning Designer with an AI-forward mindset who sees enablement as more than traditional training and course development. This role is for someone who sees enablement as a driver of performance, not just training. You use AI, experimentation, and rapid prototyping to create engaging learning experiences grounded in adult learning principles and built for real-world application. You’ll help modernize enablement through AI-assisted workflows, microlearning, gamification, simulations, and just-in-time support. You quickly turn ideas into scalable solutions and partner across teams to expand what works throughout the broader GTME organization. We’re looking for a curious, self-directed innovator with a builder’s mindset. You thrive on solving complex problems, iterating quickly, and collaborating with stakeholders to deliver learning experiences that are instructionally sound and technologically forward-thinking. Responsibilities Champion accessibility and inclusive design standards across learning experiences, ensuring content is usable, scalable, and effective for diverse audiences Design and deliver AI-powered learning experiences including microlearning, simulations, games, and performance support resources grounded in adult learning principles Rapidly prototype and iterate on new learning approaches, then scale successful solutions across GTME Translate business goals and learner needs into practical enablement solutions with measurable impact Embed learning into the flow of work through just-in-time support, guidance, and performance aids Use AI tools and platforms such as Articulate 360, Copilot, Gemini, and others to accelerate content creation and personalization Curate and reuse existing content strategically, identifying when to build new assets versus leverage what already exists Measure learning effectiveness and use data and feedback to continuously improve experiences and outcomes Partner cross-functionally with stakeholders to align on priorities and co-create impactful learning solutions Ensure learning content is accessible, easy to navigate, and designed for reuse across audiences and programs Continuously explore emerging AI tools, technologies, and workflows to improve speed, quality, engagement, and business impact Qualifications Basic Qualifications: Minimum of 2+ years of experience in enablement, learning design, instructional design, game design, interactive experience design, or related fields in a fast-paced environment Hands-on experience using AI platforms, content creation tools, authoring tools, or interactive technologies such as Articulate 360, Copilot, Gemini, or similar tools to create engaging digital experiences Experience creating and editing multimedia content, including video, audio, graphics, interactive assets, or digital learning materials Preferred Qualifications: BA degree or equivalent practical experience Ability to independently lead complex learning, enablement, or interactive experience projects from concept through delivery Experience designing games, interactive experiences, simulations, or engagement-driven digital content Demonstrated curiosity, adaptability, and a growth mindset with a passion for experimentation, innovation, and continuous improvement Strong written and verbal communication skills with the ability to build trusted relationships and collaborate effectively with cross-functional stakeholders Experience working in fast-paced, evolving environments with the ability to manage ambiguity and shift priorities effectively Familiarity with AI-powered workflows, emerging technologies, and modern content creation approaches Passion for creating accessible, engaging, and user-centered experiences that drive real-world application and performance Suggested Skills: Enablement Digestable Learning Forward Thinking Compensation & Benefits LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is [$71,000-$115,000 ]. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. Additional Information Equal Opportunity Statement We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation. Fill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36 Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to: Documents in alternate formats or read aloud to you Having interviews in an accessible location Being accompanied by a service dog Having a sign language interpreter present for the interview A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response. LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information. San Francisco Fair Chance Ordinance ​ Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records. Pay Transparency Policy Statement ​ As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency. Global Data Privacy Notice and Compliance Posters for Job Candidates Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.",1790109914000,"2026-09-22T20:07:32.589Z",71000,115000,{"jsonldValid":15,"jsonld":30},{"id":86,"applyToken":87,"slug":88,"title":71,"companyname":72,"companylogo":73,"companyIndustry":55,"city":89,"country":75,"remote":15,"employmentType":90,"department":18,"content_html":78,"content_text":79,"years":21,"createdAt":80,"updatedAtISO":23,"postedAtISO":91,"hasSalary":25,"salaryMin":82,"salaryMax":83,"currency":65,"isPaid":15,"schema":92},"732a966822d2b04ca649f0fd28c78b35f657889122dde0f2c8f043792860d440","47a1debb1b3dc9a4b1b3bf885d013985a3c711ac6cdaa9efd1712bc128f9865b","learning-designer-at-linkedin-efc069e66f","Chicago",[77],"2026-09-22T20:06:40.841Z",{"jsonldValid":15,"jsonld":30},{"id":94,"applyToken":95,"slug":96,"title":97,"companyname":98,"companylogo":99,"companyTagline":100,"companyIndustry":101,"city":102,"country":39,"remote":15,"employmentType":103,"department":18,"content_html":104,"content_text":105,"years":21,"createdAt":106,"updatedAtISO":23,"postedAtISO":107,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":46,"isPaid":15,"schema":108},"3d3927f7e2cc4f7702980d814d42616efe9c23da22b54350a9f709bc2d08ec51","94ba0cf64df64d317eec6fd7c9908a61d719d7c754b428fd908d1a3e3117c2a9","learning-and-development-manager-at-lpa-inc-8bfeb81962","Learning & Development Manager","LPA, Inc.","https://cdn.jobboardwise.com/logo/lpadesignstudios.com","Changing Lives by Design","Architecture and Planning","Irvine",[17],"\u003Cp>Join the 2025 AIA Firm Award Winner shaping a more sustainable future.\u003C/p>\u003Cp>LPA is a collective of designers, engineers, and researchers committed to tackling the biggest issues of our time. Our \"No Excuses\" integrated design approach was recognized by the AIA as “a trailblazer in sustainable, high-performance architecture\". At LPA you’ll be part of the team that is changing the way the industry thinks about design and carbon emissions, built around the belief that we only achieve our goals when everybody has a seat at the table and all input is valued.\u003C/p>\u003Cp>We’re currently seeking a \u003Cstrong>Learning & Development Manager \u003C/strong>to help build and establish LPA’s Learning & Development function and shape learning experiences that support the growth of our people and the evolving needs of our practice. This is an opportunity for an experienced L&D professional to help create the strategy, programs, tools, processes, and learning infrastructure that will support employee development across the firm. Working across disciplines, roles, and locations, the Learning & Development Manager will partner with leaders and subject matter experts to identify learning needs and translate them into engaging, practical learning experiences.\u003C/p>\u003Cp>We’re looking for a \u003Cstrong>learning designer as much as a facilitator\u003C/strong>. Someone who brings curiosity, creativity, and an innovative mindset to their work by looking beyond the initial training request to understand what people really need to know, do, or experience to be successful. This person should be comfortable asking thoughtful questions, understanding different learning needs and preferences, and finding creative ways to make complex or unfamiliar topics approachable and relevant. As new technologies, tools, and ways of working continue to evolve, this person should also be curious about what’s next—comfortable learning alongside others, experimenting with new approaches, and helping create a culture where continuous learning, exploration, and skill development are part of how we work.\u003C/p>\u003Cp>\u003Cstrong>Learning Strategy & Partnership\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Build and establish LPA’s Learning & Development function, including the programs, processes, resources, and learning infrastructure needed to support the firm.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Lead the design, development, and delivery of L&D programs aligned with organizational priorities and employee growth.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Assess organizational and team learning needs and identify appropriate learning solutions.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Partner with business leaders and subject matter experts to define learning needs and desired outcomes.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Serve as a trusted learning partner to leaders and teams.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Manage multiple learning initiatives from planning through implementation.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Develop and implement leadership and manager development programs, tools, and resources.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Partner closely with Human Resources and Talent Acquisition to connect learning opportunities with onboarding, performance development, skills, career development, and employee growth.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Learning & Program Design\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Apply learning principles and an understanding of different learning styles and preferences.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Design engaging learning experiences using instructor-led, peer, self-guided, hands-on, and digital approaches.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Create structured learning journeys that move employees from awareness to understanding, practice, and application.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Develop facilitator guides, participant materials, toolkits, job aids, and digital learning resources.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Adapt program design based on audience needs, experience levels, and learning objectives.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Facilitation & Learning Experiences\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Facilitate training sessions, workshops, and group discussions for a variety of audiences.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Translate complex or unfamiliar concepts into approachable, practical learning experiences.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Create environments that encourage participation, curiosity, experimentation, and knowledge sharing.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Adjust facilitation approaches based on the audience, learning environment, and participant feedback.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Technology Adoption & Future-Focused Learning\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Design programs that help employees adopt new technologies, tools, processes, and ways of working.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Develop learning approaches that support employees through change—from initial awareness through confident application.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Experiment with emerging learning technologies, including AI-enabled learning tools.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Stay current on trends in learning technology, AI, instructional design, facilitation, and workforce development.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Support the implementation, launch, administration, and ongoing management of LPA’s learning management system.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Establish the structure, standards, and processes needed to organize and manage learning content and create a consistent learning experience across the firm.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Measurement & Continuous Improvement\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Establish measures of success for learning programs.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Evaluate effectiveness through participant feedback, engagement, skill development, behavior change, and business impact.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Use data and feedback to continuously improve learning programs and experiences.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Identify opportunities to improve the accessibility, effectiveness, and scalability of learning.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Requirements:\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cp>10+ years of experience in Learning & Development, organizational development, talent development, instructional design, or a related field, with demonstrated experience leading learning initiatives from concept through implementation.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Experience managing multiple learning initiatives simultaneously, including program planning, development, implementation, and evaluation.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Demonstrated experience designing and implementing learning programs from initial needs assessment through delivery and evaluation.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Demonstrated experience building or establishing learning and development programs, processes, or functions within an organization.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Experience developing learning programs for a variety of audiences, roles, and levels of experience.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Bachelor’s degree in organizational development, education, instructional design, human resources, business, or a related field preferred; equivalent relevant experience considered.\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>Experience implementing, administering, or managing learning management systems; experience with Absorb is preferred.\u003C/p>\u003C/li>\u003C/ul>","Join the 2025 AIA Firm Award Winner shaping a more sustainable future. LPA is a collective of designers, engineers, and researchers committed to tackling the biggest issues of our time. Our \"No Excuses\" integrated design approach was recognized by the AIA as “a trailblazer in sustainable, high-performance architecture\". At LPA you’ll be part of the team that is changing the way the industry thinks about design and carbon emissions, built around the belief that we only achieve our goals when everybody has a seat at the table and all input is valued. We’re currently seeking a Learning & Development Manager to help build and establish LPA’s Learning & Development function and shape learning experiences that support the growth of our people and the evolving needs of our practice. This is an opportunity for an experienced L&D professional to help create the strategy, programs, tools, processes, and learning infrastructure that will support employee development across the firm. Working across disciplines, roles, and locations, the Learning & Development Manager will partner with leaders and subject matter experts to identify learning needs and translate them into engaging, practical learning experiences. We’re looking for a learning designer as much as a facilitator . Someone who brings curiosity, creativity, and an innovative mindset to their work by looking beyond the initial training request to understand what people really need to know, do, or experience to be successful. This person should be comfortable asking thoughtful questions, understanding different learning needs and preferences, and finding creative ways to make complex or unfamiliar topics approachable and relevant. As new technologies, tools, and ways of working continue to evolve, this person should also be curious about what’s next—comfortable learning alongside others, experimenting with new approaches, and helping create a culture where continuous learning, exploration, and skill development are part of how we work. Learning Strategy & Partnership Build and establish LPA’s Learning & Development function, including the programs, processes, resources, and learning infrastructure needed to support the firm. Lead the design, development, and delivery of L&D programs aligned with organizational priorities and employee growth. Assess organizational and team learning needs and identify appropriate learning solutions. Partner with business leaders and subject matter experts to define learning needs and desired outcomes. Serve as a trusted learning partner to leaders and teams. Manage multiple learning initiatives from planning through implementation. Develop and implement leadership and manager development programs, tools, and resources. Partner closely with Human Resources and Talent Acquisition to connect learning opportunities with onboarding, performance development, skills, career development, and employee growth. Learning & Program Design Apply learning principles and an understanding of different learning styles and preferences. Design engaging learning experiences using instructor-led, peer, self-guided, hands-on, and digital approaches. Create structured learning journeys that move employees from awareness to understanding, practice, and application. Develop facilitator guides, participant materials, toolkits, job aids, and digital learning resources. Adapt program design based on audience needs, experience levels, and learning objectives. Facilitation & Learning Experiences Facilitate training sessions, workshops, and group discussions for a variety of audiences. Translate complex or unfamiliar concepts into approachable, practical learning experiences. Create environments that encourage participation, curiosity, experimentation, and knowledge sharing. Adjust facilitation approaches based on the audience, learning environment, and participant feedback. Technology Adoption & Future-Focused Learning Design programs that help employees adopt new technologies, tools, processes, and ways of working. Develop learning approaches that support employees through change—from initial awareness through confident application. Experiment with emerging learning technologies, including AI-enabled learning tools. Stay current on trends in learning technology, AI, instructional design, facilitation, and workforce development. Support the implementation, launch, administration, and ongoing management of LPA’s learning management system. Establish the structure, standards, and processes needed to organize and manage learning content and create a consistent learning experience across the firm. Measurement & Continuous Improvement Establish measures of success for learning programs. Evaluate effectiveness through participant feedback, engagement, skill development, behavior change, and business impact. Use data and feedback to continuously improve learning programs and experiences. Identify opportunities to improve the accessibility, effectiveness, and scalability of learning. Requirements: 10+ years of experience in Learning & Development, organizational development, talent development, instructional design, or a related field, with demonstrated experience leading learning initiatives from concept through implementation. Experience managing multiple learning initiatives simultaneously, including program planning, development, implementation, and evaluation. Demonstrated experience designing and implementing learning programs from initial needs assessment through delivery and evaluation. Demonstrated experience building or establishing learning and development programs, processes, or functions within an organization. Experience developing learning programs for a variety of audiences, roles, and levels of experience. Bachelor’s degree in organizational development, education, instructional design, human resources, business, or a related field preferred; equivalent relevant experience considered. Experience implementing, administering, or managing learning management systems; experience with Absorb is preferred.",1790090604000,"2026-09-22T14:05:32.687+00:00",{"jsonldValid":15,"jsonld":30},{"id":110,"applyToken":111,"slug":112,"title":97,"companyname":98,"companylogo":99,"companyTagline":100,"companyIndustry":101,"city":113,"country":75,"remote":15,"employmentType":114,"department":18,"content_html":104,"content_text":105,"years":21,"createdAt":106,"updatedAtISO":23,"postedAtISO":115,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":65,"isPaid":15,"schema":116},"aebd9cf4be2aa710d79f01644eb23a11cd956497adc7f54190aea4490bb9082d","f1d374672c5f332be3c4b7285a8c652791794c692bfb6517a3463bbacd24732f","learning-and-development-manager-at-lpa-inc-c1ffc7d4b0","Austin",[17],"2026-09-22T14:04:41.149+00:00",{"jsonldValid":15,"jsonld":30},1790192991572]